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Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
Legallybetter - the independent client feedback service for law firms and solicitor comparison site
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Legallybetter - the independent client feedback service for law firms and solicitor comparison site

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Solicitors – do you want to improve your client feedback and attract more recommendations? Client feedback may not be your biggest OFR compliance issue but it's one that is easily sorted and will help …

Solicitors – do you want to improve your client feedback and attract more recommendations? Client feedback may not be your biggest OFR compliance issue but it's one that is easily sorted and will help attract new business to your law firm.

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  • 1. Client Feedback with Real ValueReviews, new business leads,marketing opportunities, strongweb and social media presenceA service for law firms
  • 2. The new future for law firms• New competition, regulatory changes, referral fee ban• Compliance – Outcomes Focused Regulations (OFR): – Measuring client satisfaction is an ‘Indicative Behaviour’ – Compliance Officer for Legal Practice (COLP) needed• Client Surveys – protect/enhance your reputation: – Word of mouth/recommendations: the way to new business – 67% of adults would use recommendations from friend, relative, colleague when choosing a solicitor, well ahead of any other method of choosing legal advice (IRN Research survey 2011, 2,000 adults)• Focus on core activities: Outsource ‘non-core’ activities
  • 3. Client satisfaction and OFROutcomes-focused regulations• Under mandatory Principle 5 the onus is on the law firm to be able to prove, if required by the SRA, that they provide a proper standard of service to their clients• This can only be substantiated by asking the client their experience of the service and advice received.• Measuring client satisfaction is an ‘Indicative Behaviour’ showing good client care and risk management
  • 4. Legallybetter - services for law firmsLegallybetter provides a range of client care, compliance,and marketing solutions. We actually offer six services inone to help your law firm grow and bring in new clients:1. Client feedback service2. Marketing via positive client feedback3. Marketing via social media4. New lead generation5. Advice service on compliance, client care, marketing6. Private free referral service - coming soon
  • 5. Legallybetter - services for law firms• Client feedback service An automated service enabling law firms to satisfy new compliance demands and provide valuable feedback. We deal with all the replies, send a monthly report (any negative feedback sent to you within 24 hours to act on).• Marketing via positive client feedback Positive client reviews are added to your own website, plus www.legallybetter.co.uk and www.thediscdirectory.co.uk, the recommendation-based general business directory.• Marketing via social media All positive feedback will be added automatically to a selection of social media
  • 6. Legallybetter - services for law firms - 2• New lead generation Our client feedback form enables clients to recommend friends, relatives etc who may be interested in your services. Within 24 hours, we send the law firm the contact details.• Advice service on compliance, client care, marketing Briefings sent every fortnight to as many staff as you decide in your firm offering advice and updates on compliance, client care, marketing.• Private free referral service All Legallybetter firms will have the chance to join ‘Legallybetter Exchange’, where law firms can offer cases they cannot deal with to others, and receive cases in return.
  • 7. Legallybetter - recommendationsComplies with Practice Rule 7 & 9 - for the following reasons: Details about a potential client from existing/previous clients No money changes hands to receive the recommendation The client signs to confirm the information is correct and that the named person has agreed to be contacted by you - therefore the approach is not unsolicited.
  • 8. All services for just £75 or £100 a monthSpecial rates for law firms dealing with 1,000+ cases a yearLarge discounts available for volume legal services providers
  • 9. Legallybetter – what law firms are sayingIan Howard, “We are using the Legallybetter client feedback system not just for OFRManaging Director, compliance but also for our Lexcel Accreditation submission. It’s easy to useJMP Solicitors, and takes a minimal amount of our time. Finding out what our clients think ofGrantham the service we provide is vital to us, as is any commercial or competitive advantage we can gain from acting on the feedback.” Alessandro Mancini,“As a new law firm we really appreciate the commercial value of audited Principal Solicitor,client feedback. In a competitive legal market we want to stand out forthe service we provide and Legallybetter’s independent service helps Mancini Legal,us understand what people expect from us, as well as providing a Horshamnumber of tools to help potential clients find our website.” .Mark Cook, “Our new website has the Legallybetter online feedback service connected viaPrincipal Solicitor, an RSS feed so that good client reviews are automatically added to the siteMark Cook Solicitors, All I have to do is send an email out to my clients at the end of the matter with the link to the feedback page. This saves me time collecting the feedback andSunderland helps with both compliance procedures and promoting our reputation.”
  • 10. Case studySousa Richards(formerly CatherineSousa Solicitors) Feedback Card
  • 11. How does it work? What are the benefits? What happens to your feedback?Your clients do the following: Cards are branded in line with your practiceBox 1, Testimonial! Your clients tell us branding.what stood out about your service. Questions worded to suit your practice.Box 2, how do clients rate yourservice, and would they recommend Box 1, we process testimonials for you: Weyou to others? update your website, the Legallybetter website, theDisc entry, and automatically feed your social media profiles. All of whichBox 3, gives clients the opportunity to contributes to your website’s SEO.provide feedback on how they feel youcan improve your service. Box 2 & 3, any constructive or negative feedback from clients is not published.Box 4, asks for recommendations; an It is emailed giving you the opportunity to thank your clients, improve service levelseasy way to ask for them (one that has and increase client retention.been proven to work…). Box 4, all recommendations are e-mailedBox 5, asks for the clients details; to directly to you. The more you ask forensure feedback is genuine and to allow feedback, the more you receive. As youyou to thank them for the know recommendations are one of the bestrecommendations they provide to you. source of new clients you can get. Box 5, We randomly contact thoseAll cards are postage paid and sent providing feedback to ensure they areback to us. As a third party your clients genuine and to maintain the integrity of thegive us candid feedback. system.
  • 12. Enhanced web presence for your firm - 1 Listing and reviews for Sousa Richards Solicitors as shown on legallybetter.co.uk
  • 13. Enhanced web presence for your firm - 2 ‘The Disc’ directory listing for Sousa Richards Solicitors with latest feedback
  • 14. Enhanced web presence for your firm - 3Sousa Richards Solicitors’own website
  • 15. Client Feedback with Real ValueReviews, new business leads,marketing opportunities, strongweb and social media presenceA service for law firms

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