Use Vo Ip Solution For Improve Enterprise Communication Ntust0716

Use VoIP Solution For Improve Enterprise Communication 陳彥之 Jones Chen ZyXEL Communication Co. Taiwan & HK Operations 2008. 7. 16 IP-PBX(X6004)

Agenda:
Situation Analysis
VoIP Develop Trend
Impersonation Actor
Solution Example
Summary

Situation Analysis

Nowadays Framework
Data Network
PSTN High Maintain Cost High Expense Low Coordination

Hide Connect Cost Source: Sage Research, 01/2006 Failed to Reach Coworkers on the First Try 4.8 Types 52% Daily 36% Daily Results in Delays & Missed Deadlines 22% Monthly Cost Get Higher Time Wasted GAMELOST! 27% Monthly Variety Communication terminal Employees Business Travel Gradually Increase Variety look for coworkers

Multi-Site and Mobility Issues $$$ $$$ $$$ HQ

Voice Quality of VoIP
Sudden Disconnection
Low MOS score
No Voice Quality Guaranty

VoIP Develop Trend

Technology Evolvement (2008) 2005 PBX
LEGACY PBX
Public switched and wired
…
GW
VoIP Gateway
Site to Site
Fixed VoIP
…
IP PBX * SIP Trunking
IP PBX
PBX Integration
Mobile VoIP
Unified Messaging
UC
Unified Communications Server
Presence Communication
Collaboration Framework
...
PSTN Voice VoIP IP Communications Unified Communications

PBX Line Station Shipment 6M 12M

Business IP Phone Forecast Source: In-Stat, 09/2006

Impersonation Actor

New Century Service Target B2C B2E B2M B2B

UC – Next Generation Basis Framework B2C B2E B2M B2B

Definition for Trunk Lines
TDM Trunk Line
Connect PBX to PSTN.
Local Connectivity
with Incumbent.
SIP Trunk Line
Connect PBX/IP PBX to Service Provider and terminate calls to PSTN.
Local/National/Global Connectivity with ITSP.

Collaboration IP Pone IP DECT Phone Dual-mode Pone GSM Voice mail 企業通訊協同合作 Webphone 網路電話 Find Me 電話跟隨 Video 視訊會議 Mobile Extension 行動應用 Audio 語音會議 SIP Presence 線上狀態 Softphone 網路電話 Messaging 傳訊 Online Busy

Solution Example

IP Phone VoIP Conference Video Conference Mobile Extension IP Call Center GSM/WiFi Handset

SIP Trunk Application Telecommunication level SIP Trunk SIP Trunk ITSP VoIP Center 070 # T1/E1 VoIP GW ATA 070 # Home IP PBX 070 # Enterprise B IP PBX Trunk GW 070 # Enterprise A 070 # WiFi Web phone Public B2C B2E B2M B2B

Multi-User Meet-me Conference
免電信申請與費用
可以使用多樣化的傳統電話與 IP 電話
無負擔無壓力的長時全球會議
IT 化管理 , 彈性使用
專用 DSP 處理
64 B2C B2E B2M B2B

Internet paging( 群組傳呼 )
即時團隊告知
提高工作效率
無時差告知
即時反應
容易操作
可使用多樣化的 IP 電話
B2C B2E B2M B2B

Click-to-Talk Call Center IP-PBX 2 3.1 3.2 3.3 3.4 1 Firewall Dual-mode Phone IP DECT Phone Video Soft Phone IP Phone B2C B2E B2M B2B

New type of Attendant soft phone Drag & Drop Incoming Call Answering & Waiting Calls Parking Calls Contact List w/ Presence

ZyXEL VoIP Product Portfolio
Applications
Call Control IP Phone VoIP Gateway VoIP Gateway IP Phone Call Control Applications Cable EMTA Notify TA IP PBX for SMB IP PBX for SB IP Phone IP DECT Phone Dual-mode Phone Video Softphone Personal Web Phone Click-to-Talk Call Center Telephony VoIP Gateway

Summary
Next Generation Enterprise Communication is UC
IP PBX 是建構協力合作與統合通信的基石
提高營收的 B2E, B2B, B2C, B2M 多面向通訊
VoIP can Improve Enterprise Communication
電信等級 SIP Trunk 應用 , 多人語音應用 ,
Internet 群組傳呼 , 第三代點擊通話客服中心
ZyXEL VoIP Total Solution

Thank you!! 您一定還有很多問題要問…討論看看

Training Course Exam :
Web On-Line Test ( http://education.zyxel.com/ )

ZyXEL (Taipei) CSO O rganization ZyTP CSO (Curtis) Security Product (Thomas) Switch Product (Richard) IP-PBX Product (Jones) Consumer Product (Benedik, Jasper, Winne)

Use Vo Ip Solution For Improve Enterprise Communication Ntust0716

by jones1812 on Jul 21, 2008

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