Use VoIP Solution For Improve Enterprise Communication 陳彥之 Jones Chen ZyXEL Communication Co. Taiwan & HK Operations 2008. 7. 16 IP-PBX(X6004)

Agenda: Situation Analysis VoIP Develop Trend Impersonation Actor Solution Example Summary

Situation Analysis

VoIP Develop Trend

Impersonation Actor

Solution Example

Summary

Situation Analysis

Nowadays Framework Data Network PSTN High Maintain Cost High Expense Low Coordination

Data Network

Hide Connect Cost Source: Sage Research, 01/2006 Failed to Reach Coworkers on the First Try 4.8 Types 52% Daily 36% Daily Results in Delays & Missed Deadlines 22% Monthly Cost Get Higher Time Wasted GAMELOST! 27% Monthly Variety Communication terminal Employees Business Travel Gradually Increase Variety look for coworkers

Multi-Site and Mobility Issues $$$ $$$ $$$ HQ

Voice Quality of VoIP Sudden Disconnection Low MOS score No Voice Quality Guaranty

Voice Quality of VoIP

Sudden Disconnection

Low MOS score

No Voice Quality Guaranty

VoIP Develop Trend

Technology Evolvement (2008) 2005 PBX LEGACY PBX Public switched and wired … GW VoIP Gateway Site to Site Fixed VoIP … IP PBX * SIP Trunking IP PBX PBX Integration Mobile VoIP Unified Messaging UC Unified Communications Server Presence Communication Collaboration Framework ... PSTN Voice VoIP IP Communications Unified Communications

LEGACY PBX

Public switched and wired

…

VoIP Gateway

Site to Site

Fixed VoIP

…

IP PBX

PBX Integration

Mobile VoIP

Unified Messaging

Unified Communications Server

Presence Communication

Collaboration Framework

...

PBX Line Station Shipment 6M 12M

Business IP Phone Forecast Source: In-Stat, 09/2006

Impersonation Actor

New Century Service Target B2C B2E B2M B2B

UC – Next Generation Basis Framework B2C B2E B2M B2B

Definition for Trunk Lines TDM Trunk Line Connect PBX to PSTN. Local Connectivity with Incumbent. SIP Trunk Line Connect PBX/IP PBX to Service Provider and terminate calls to PSTN. Local/National/Global Connectivity with ITSP.

TDM Trunk Line

Connect PBX to PSTN.

Local Connectivity

with Incumbent.

SIP Trunk Line

Connect PBX/IP PBX to Service Provider and terminate calls to PSTN.

Local/National/Global Connectivity with ITSP.

Collaboration IP Pone IP DECT Phone Dual-mode Pone GSM Voice mail 企 業 通 訊 協 同 合 作 Webphone 網 路 電 話 Find Me 電 話 跟 隨 Video 視 訊 會 議 Mobile Extension 行 動 應 用 Audio 語 音 會 議 SIP Presence 線 上 狀 態 Softphone 網 路 電 話 Messaging 傳 訊 Online Busy

Solution Example

IP Phone VoIP Conference Video Conference Mobile Extension IP Call Center GSM/WiFi Handset

SIP Trunk Application Telecommunication level SIP Trunk SIP Trunk ITSP VoIP Center 070 # T1/E1 VoIP GW ATA 070 # Home IP PBX 070 # Enterprise B IP PBX Trunk GW 070 # Enterprise A 070 # WiFi Web phone Public B2C B2E B2M B2B

Multi-User Meet-me Conference 免電信申請與費用 可以使用多樣化的 傳統電話與 IP 電話 無負擔無壓力的 長時全球會議 IT 化管理 , 彈性使用 專用 DSP 處理 64 B2C B2E B2M B2B

免電信申請與費用

可以使用多樣化的 傳統電話與 IP 電話

無負擔無壓力的 長時全球會議

IT 化管理 , 彈性使用

專用 DSP 處理

Internet paging( 群組傳呼 ) 即時團隊告知 提高工作效率 無時差告知 即時反應 容易操作 可使用多樣化的 IP 電話 B2C B2E B2M B2B

即時團隊告知

提高工作效率

無時差告知

即時反應

容易操作

可使用多樣化的 IP 電話

Click-to-Talk Call Center IP-PBX 2 3.1 3.2 3.3 3.4 1 Firewall Dual-mode Phone IP DECT Phone Video Soft Phone IP Phone B2C B2E B2M B2B

New type of Attendant soft phone Drag & Drop Incoming Call Answering & Waiting Calls Parking Calls Contact List w/ Presence

ZyXEL VoIP Product Portfolio Applications Call Control IP Phone VoIP Gateway VoIP Gateway IP Phone Call Control Applications Cable EMTA Notify TA IP PBX for SMB IP PBX for SB IP Phone IP DECT Phone Dual-mode Phone Video Softphone Personal Web Phone Click-to-Talk Call Center Telephony VoIP Gateway

Applications

Summary Next Generation Enterprise Communication is UC IP PBX 是建構協力合作與統合通信的基石 提高營收的 B2E, B2B, B2C, B2M 多面向通訊 VoIP can Improve Enterprise Communication 電信等級 SIP Trunk 應用 , 多人語音應用 , Internet 群組傳呼 , 第三代點擊通話客服中心 ZyXEL VoIP Total Solution

Next Generation Enterprise Communication is UC

IP PBX 是建構協力合作與統合通信的基石

提高營收的 B2E, B2B, B2C, B2M 多面向通訊

VoIP can Improve Enterprise Communication

電信等級 SIP Trunk 應用 , 多人語音應用 ,

Internet 群組傳呼 , 第三代點擊通話客服中心

ZyXEL VoIP Total Solution

Thank you!! 您一定還有很多問題要問…討論看看

Training Course Exam : Web On-Line Test ( http://education.zyxel.com/ )

Web On-Line Test ( http://education.zyxel.com/ )

ZyXEL (Taipei) CSO O rganization ZyTP CSO (Curtis) Security Product (Thomas) Switch Product (Richard) IP-PBX Product (Jones) Consumer Product (Benedik, Jasper, Winne)