Use VoIP Solution For Improve Enterprise Communication 陳彥之  Jones Chen ZyXEL Communication Co.  Taiwan & HK Operations 200...
Agenda: <ul><li>Situation Analysis </li></ul><ul><li>VoIP Develop Trend </li></ul><ul><li>Impersonation Actor </li></ul><u...
Situation Analysis
Nowadays Framework <ul><li>Data Network </li></ul>PSTN High Maintain Cost High Expense Low Coordination
Hide Connect Cost Source: Sage Research, 01/2006  Failed to Reach Coworkers on the First Try 4.8 Types 52%   Daily 36% Dai...
Multi-Site and Mobility Issues $$$ $$$ $$$ HQ
<ul><li>Voice Quality of VoIP  </li></ul><ul><li>Sudden Disconnection </li></ul><ul><li>Low MOS score </li></ul><ul><li>No...
VoIP Develop Trend
Technology Evolvement (2008) 2005 PBX <ul><li>LEGACY PBX </li></ul><ul><li>Public switched and wired </li></ul><ul><li>… <...
PBX Line Station Shipment 6M 12M
Business IP Phone Forecast Source: In-Stat, 09/2006
Impersonation Actor
New Century Service Target B2C B2E B2M B2B
UC – Next Generation Basis Framework B2C B2E B2M B2B
Definition for Trunk Lines <ul><li>TDM Trunk Line </li></ul><ul><ul><li>Connect PBX to PSTN. </li></ul></ul><ul><ul><li>Lo...
Collaboration IP Pone IP DECT Phone  Dual-mode Pone GSM Voice mail 企 業 通 訊 協 同 合 作 Webphone 網 路 電 話 Find Me 電 話 跟 隨 Video ...
Solution Example
IP Phone VoIP Conference Video Conference Mobile Extension IP Call Center GSM/WiFi Handset
 
SIP Trunk Application Telecommunication level SIP  Trunk SIP  Trunk ITSP VoIP Center 070 # T1/E1  VoIP GW ATA 070 # Home I...
Multi-User Meet-me Conference <ul><li>免電信申請與費用 </li></ul><ul><li>可以使用多樣化的   傳統電話與 IP 電話 </li></ul><ul><li>無負擔無壓力的   長時全球會議...
Internet paging( 群組傳呼 ) <ul><li>即時團隊告知 </li></ul><ul><li>提高工作效率 </li></ul><ul><ul><li>無時差告知 </li></ul></ul><ul><ul><li>即時反...
Click-to-Talk Call Center IP-PBX 2 3.1 3.2 3.3 3.4 1 Firewall Dual-mode Phone IP DECT Phone Video Soft Phone IP Phone B2C ...
New type of Attendant soft phone Drag & Drop Incoming Call Answering &  Waiting Calls Parking Calls Contact List w/ Presence
ZyXEL VoIP Product Portfolio <ul><li>Applications </li></ul>Call Control IP Phone VoIP Gateway VoIP Gateway IP Phone Call ...
Summary <ul><li>Next Generation Enterprise Communication is UC </li></ul><ul><ul><li>IP PBX  是建構協力合作與統合通信的基石 </li></ul></u...
Thank you!! 您一定還有很多問題要問…討論看看
Training Course Exam : <ul><li>Web On-Line Test  ( http://education.zyxel.com/  ) </li></ul>
ZyXEL (Taipei) CSO O rganization ZyTP CSO (Curtis) Security Product (Thomas) Switch Product (Richard) IP-PBX Product (Jone...
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Use Vo Ip Solution For Improve Enterprise Communication Ntust0716

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  • Use Vo Ip Solution For Improve Enterprise Communication Ntust0716

    1. 1. Use VoIP Solution For Improve Enterprise Communication 陳彥之 Jones Chen ZyXEL Communication Co. Taiwan & HK Operations 2008. 7. 16 IP-PBX(X6004)
    2. 2. Agenda: <ul><li>Situation Analysis </li></ul><ul><li>VoIP Develop Trend </li></ul><ul><li>Impersonation Actor </li></ul><ul><li>Solution Example </li></ul><ul><li>Summary </li></ul>
    3. 3. Situation Analysis
    4. 4. Nowadays Framework <ul><li>Data Network </li></ul>PSTN High Maintain Cost High Expense Low Coordination
    5. 5. Hide Connect Cost Source: Sage Research, 01/2006 Failed to Reach Coworkers on the First Try 4.8 Types 52% Daily 36% Daily Results in Delays & Missed Deadlines 22% Monthly Cost Get Higher Time Wasted GAMELOST! 27% Monthly Variety Communication terminal Employees Business Travel Gradually Increase Variety look for coworkers
    6. 6. Multi-Site and Mobility Issues $$$ $$$ $$$ HQ
    7. 7. <ul><li>Voice Quality of VoIP </li></ul><ul><li>Sudden Disconnection </li></ul><ul><li>Low MOS score </li></ul><ul><li>No Voice Quality Guaranty </li></ul>
    8. 8. VoIP Develop Trend
    9. 9. Technology Evolvement (2008) 2005 PBX <ul><li>LEGACY PBX </li></ul><ul><li>Public switched and wired </li></ul><ul><li>… </li></ul>GW <ul><li>VoIP Gateway </li></ul><ul><li>Site to Site </li></ul><ul><li>Fixed VoIP </li></ul><ul><li>… </li></ul>IP PBX * SIP Trunking <ul><li>IP PBX </li></ul><ul><li>PBX Integration </li></ul><ul><li>Mobile VoIP </li></ul><ul><li>Unified Messaging </li></ul>UC <ul><li>Unified Communications Server </li></ul><ul><li>Presence Communication </li></ul><ul><li>Collaboration Framework </li></ul><ul><li>... </li></ul>PSTN Voice VoIP IP Communications Unified Communications
    10. 10. PBX Line Station Shipment 6M 12M
    11. 11. Business IP Phone Forecast Source: In-Stat, 09/2006
    12. 12. Impersonation Actor
    13. 13. New Century Service Target B2C B2E B2M B2B
    14. 14. UC – Next Generation Basis Framework B2C B2E B2M B2B
    15. 15. Definition for Trunk Lines <ul><li>TDM Trunk Line </li></ul><ul><ul><li>Connect PBX to PSTN. </li></ul></ul><ul><ul><li>Local Connectivity </li></ul></ul><ul><ul><li>with Incumbent. </li></ul></ul><ul><li>SIP Trunk Line </li></ul><ul><ul><li>Connect PBX/IP PBX to Service Provider and terminate calls to PSTN. </li></ul></ul><ul><ul><li>Local/National/Global Connectivity with ITSP. </li></ul></ul>
    16. 16. Collaboration IP Pone IP DECT Phone Dual-mode Pone GSM Voice mail 企 業 通 訊 協 同 合 作 Webphone 網 路 電 話 Find Me 電 話 跟 隨 Video 視 訊 會 議 Mobile Extension 行 動 應 用 Audio 語 音 會 議 SIP Presence 線 上 狀 態 Softphone 網 路 電 話 Messaging 傳 訊 Online Busy
    17. 17. Solution Example
    18. 18. IP Phone VoIP Conference Video Conference Mobile Extension IP Call Center GSM/WiFi Handset
    19. 20. SIP Trunk Application Telecommunication level SIP Trunk SIP Trunk ITSP VoIP Center 070 # T1/E1 VoIP GW ATA 070 # Home IP PBX 070 # Enterprise B IP PBX Trunk GW 070 # Enterprise A 070 # WiFi Web phone Public B2C B2E B2M B2B
    20. 21. Multi-User Meet-me Conference <ul><li>免電信申請與費用 </li></ul><ul><li>可以使用多樣化的 傳統電話與 IP 電話 </li></ul><ul><li>無負擔無壓力的 長時全球會議 </li></ul><ul><li>IT 化管理 , 彈性使用 </li></ul><ul><li>專用 DSP 處理 </li></ul>64 B2C B2E B2M B2B
    21. 22. Internet paging( 群組傳呼 ) <ul><li>即時團隊告知 </li></ul><ul><li>提高工作效率 </li></ul><ul><ul><li>無時差告知 </li></ul></ul><ul><ul><li>即時反應 </li></ul></ul><ul><li>容易操作 </li></ul><ul><li>可使用多樣化的 IP 電話 </li></ul>B2C B2E B2M B2B
    22. 23. Click-to-Talk Call Center IP-PBX 2 3.1 3.2 3.3 3.4 1 Firewall Dual-mode Phone IP DECT Phone Video Soft Phone IP Phone B2C B2E B2M B2B
    23. 24. New type of Attendant soft phone Drag & Drop Incoming Call Answering & Waiting Calls Parking Calls Contact List w/ Presence
    24. 25. ZyXEL VoIP Product Portfolio <ul><li>Applications </li></ul>Call Control IP Phone VoIP Gateway VoIP Gateway IP Phone Call Control Applications Cable EMTA Notify TA IP PBX for SMB IP PBX for SB IP Phone IP DECT Phone Dual-mode Phone Video Softphone Personal Web Phone Click-to-Talk Call Center Telephony VoIP Gateway
    25. 26. Summary <ul><li>Next Generation Enterprise Communication is UC </li></ul><ul><ul><li>IP PBX 是建構協力合作與統合通信的基石 </li></ul></ul><ul><ul><li>提高營收的 B2E, B2B, B2C, B2M 多面向通訊 </li></ul></ul><ul><li>VoIP can Improve Enterprise Communication </li></ul><ul><ul><li>電信等級 SIP Trunk 應用 , 多人語音應用 , </li></ul></ul><ul><ul><li>Internet 群組傳呼 , 第三代點擊通話客服中心 </li></ul></ul><ul><li>ZyXEL VoIP Total Solution </li></ul>
    26. 27. Thank you!! 您一定還有很多問題要問…討論看看
    27. 28. Training Course Exam : <ul><li>Web On-Line Test ( http://education.zyxel.com/ ) </li></ul>
    28. 29. ZyXEL (Taipei) CSO O rganization ZyTP CSO (Curtis) Security Product (Thomas) Switch Product (Richard) IP-PBX Product (Jones) Consumer Product (Benedik, Jasper, Winne)

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