Ipad Self Service from Agilysys

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Ipad Self Service from Agilysys

  1. 1. iPad Self Service SolutioniPad Self Service Solution Solution storyboard & walkthrough
  2. 2. • Each waiter is assigned their own iPod Device • On this runs the iWaiter application. • It is used to manage the customer session. Process WalkthroughProcess Walkthrough
  3. 3. • The waiter signs on to the application using their Infogenesis POS swipe card. • The waiter is then validated against the IG POS system Process WalkthroughProcess Walkthrough
  4. 4. • The waiter can now manage the guest sessions – create a new one, manage or end an existing one. • The guest is validated using a payment method such as GA, Folio, Room, IA or Credit Card. Process WalkthroughProcess Walkthrough
  5. 5. • The waiter now select the number of iPad devices that will be issued to the guest. • All the devices will feed into the same check in Infogenesis Process WalkthroughProcess Walkthrough
  6. 6. • The waiter is presented with a summary of the guest session that will be created. • This results in an empty check being created in Infogenesis. • Also check is made to ensure that the method of payment is valid. Process WalkthroughProcess Walkthrough
  7. 7. • The session is created and a PIN number is generated. The PIN is used to indentify each guest session. Process WalkthroughProcess Walkthrough
  8. 8. • The waiter then selects an iPad and enters the session PIN number. • This associates the guest with the device. Process WalkthroughProcess Walkthrough
  9. 9. • The device retrieves the session information based on the PIN entered. • Guest is given the iPad to begin self service. Process WalkthroughProcess Walkthrough
  10. 10. • The guest can select the language of their choice. • All elements of the solution are translated including product information and application components. Process WalkthroughProcess Walkthrough
  11. 11. • User can browse the menu. • This screen shows the Wine Search. • Wines displayed in progressive order or price order. • Guest can filter the wines based on a combination of Type, Variety, Country etc. Process WalkthroughProcess Walkthrough
  12. 12. • Guest can select a wine from the list to view more information. • Links provided to other information sources such as videos, images & documents. • Guest can add the item to their check. Process WalkthroughProcess Walkthrough
  13. 13. • Information such as Tasting Notes or award certificates may be presented. Process WalkthroughProcess Walkthrough
  14. 14. • Guest may browse food items. Process WalkthroughProcess Walkthrough
  15. 15. • The application can suggest wines that are complementary to the food items using the wine classification codes. • Hard links between products can also be implemented in order to up/cross sell. Process WalkthroughProcess Walkthrough
  16. 16. • When guest has added the items they want to order to the check, they can then send them to the server for fullfillement. Process WalkthroughProcess Walkthrough
  17. 17. • When guest has added the items they want to order to the check, they can then send them to the server for fulfilment. • Each order that is place causes a message to be sent to the waiter. • Items also print to Kitchen/Bar printer. Process WalkthroughProcess Walkthrough
  18. 18. • Waiter can recall check at any time using iPod application. Process WalkthroughProcess Walkthrough
  19. 19. • The guest can recall the full information for their check at any time. Process WalkthroughProcess Walkthrough
  20. 20. • The guest can send messages to the waiter using the iPad • These will be delivered to the waiters iPod. Process WalkthroughProcess Walkthrough
  21. 21. • Waiters can take ownership of the guest session in the event of the original waiters shift ending etc. Process WalkthroughProcess Walkthrough

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