Social Networking and Microsoft CRM
from Consueto
Microsoft Dynamics CRM Suite

                               Full CRM suite
                               capabilities an...
Why link CRM to Social Networks

  • Because your customers are
    talking about you
  • Because your competitors are
   ...
Social Networking Twitter Accelerator for CRM

• The Social Networking
  Accelerator allows business
  professionals to mo...
Social Networking Twitter Accelerator

• Send outbound messages
  (statuses) to Twitter directly
  from CRM
• Retrieve rep...
Social Networking Twitter Accelerator


• Categorise inbound messages (statuses) from
  Twitter with a positive, neutral o...
Social Network Dashboard

  • The Social Networking
  Accelerator allows business
  professionals to monitor and
  analyse...
Next Steps?

tweetcrm@consueto.com
facebookcrm@consueto.com

http://twitter.com/jonathanmrowley
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Social Networking And Microsoft Crm

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How to leverage new mediums of conversation inside CRM

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Social Networking And Microsoft Crm

  1. 1. Social Networking and Microsoft CRM from Consueto
  2. 2. Microsoft Dynamics CRM Suite Full CRM suite capabilities and application flexibility -Interactions -Marketing -Sales -Service -xRM -Business Process -SOA -Flexible Deployment
  3. 3. Why link CRM to Social Networks • Because your customers are talking about you • Because your competitors are out there doing it already • It opens a new channel for two way dialogue • Proactive Customer management can become a reality • Test new products and offerings in real time • Adapt to customer demands and feedback
  4. 4. Social Networking Twitter Accelerator for CRM • The Social Networking Accelerator allows business professionals to monitor and analyse customers’ conversations on social networking sites • As a result, provides real- time status updates about their products and services. • The accelerator delivers integration with Twitter
  5. 5. Social Networking Twitter Accelerator • Send outbound messages (statuses) to Twitter directly from CRM • Retrieve replies and re-tweets (forwarded messages) from Twitter • Retrieve user details such as follower counts from Twitter
  6. 6. Social Networking Twitter Accelerator • Categorise inbound messages (statuses) from Twitter with a positive, neutral or negative sentiment rating • Convert social networking data into core CRM records such as leads, contacts and cases • Analyse the social networking data in CRM through reports and dashboards to derive customer opinions and trends as well as determining who the key influencers or detractors are for your organisation
  7. 7. Social Network Dashboard • The Social Networking Accelerator allows business professionals to monitor and analyse customers’ conversations on social networking sites • Provides real-time status updates about their products and services • This accelerator delivers integration with Twitter • Convert social networking data into core CRM records such as leads, contacts and cases
  8. 8. Next Steps? tweetcrm@consueto.com facebookcrm@consueto.com http://twitter.com/jonathanmrowley

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