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Session 6 - The Myths of Support and Development
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Session 6 - The Myths of Support and Development

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Companies are now established to help libraries adopt Open Source software solutions without the need for in-house support and development staff. Nick describes the ways in which a company such as ...

Companies are now established to help libraries adopt Open Source software solutions without the need for in-house support and development staff. Nick describes the ways in which a company such as PTFS Europe can help overcome some of the procurement, implementation and support barriers preventing the more widespread adoption of these solutions.

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    Session 6 - The Myths of Support and Development Session 6 - The Myths of Support and Development Presentation Transcript

    • Making Open Source a reality Nick Dimant – Managing Director PTFS Europe
    • Agenda
      • State of the LMS market
      • What does going open source really mean?
      • The role of PTFS Europe
      • Implementation services
      • Conclusion
    • Current state of the Library Management System market
      • Stagnant, mature market
      • A few main vendors
      • Domination of private equity companies
      • Confusion over product direction
        • Discontinuation of systems
    • Current Frustrations
      • Slow pace of development (low ROI)
        • Patch and mend
        • Little new development
      • Functionality lag
        • Lack of Web 2.0 capability
      • Ageing technologies
        • E.g. Unicorn/Symphony 30 year old technology
      • Declining levels of customer service
      • Increasing costs
      • Powerlessness
      • Is open source the answer?
    • Benefits of open source software
      • Next generation technologies
      • Impressive functionality
      • Access to source code
      • Gain support of world-wide community
      • Freed from lock-in of proprietary systems
      • Benefit from other users' customisations and contributions
      • There are companies who will help implement and support
      • Better value for money
      • Remove dependence on a single supplier
      • Software is free
    • Kittens are Free
    • Open Source is Free?
    • There is a cost of ownership
      • Staff time
      • Support costs
      • Infrastructure
    • So, it’s not free, but ....
      • Lower implementation costs
      • Cheaper on-going costs
      • Freedom to move between vendors
      • Freedom to develop what you want
      • Freedom to collaborate and share
      • Freedom to move quickly
    • But no one uses open source? Application Originally Released Fact Apache Web Server 1995 Serves 49.12% of all websites – June 2008 Linux Operating System 1991 Market share of new and used PCs running Linux is expected to grow from 3% in 2003 to 7% in 2008 Mozilla Firefox 2004 19.46% market share – September 2008 OpenOffice 1999 98 million downloads as of September 2007 – maybe 20% of business market MySQL 1995 25% market share, 50,000 downloads per day Java 1995 Today's six million Java developers are one of the largest communities of software developers
    • Market share
      • OSS LMS is now largest single source of new name installations in North America – outstripping proprietary vendors
      • Good presence in Indian market
      • Good presence in France
      • Minimal presence so far in UK
    • Where is OSS successful?
      • Where there are capable local support bases:
        • USA
        • Canada
        • India
        • France
        • Australia and NZ
      • The leading provider of digital archiving solutions in North America
      • Formed in 1995 - desktop imaging, integrated library systems and custom search systems
      • First release of ArchivalWare digital archiving solution - 2000
      • ArchivalWare 4.2 released October 2008
      • June 2008 – Support of open source library management software
    • PTFS Customers – Partial list
      • Libraries – Public
      • • Whittier Public Library
      • • Independence Township Library
      • Libraries - Government
      • • National Library of Medicine
      • • U.S. Geological Survey
      • • Federal Communications Commission (FCC)
      • • Naval Research Laboratory
      • • Department of Justice
      • • U.S. Marine Corps (16 locations World Wide)
      • • U.S. Air Force
      • • U.S. Army
      • • U.S. Attorney’s Office
      • • Department of State
      • • Library of Congress
      • • Administrative Office of U.S. Court
      • • U.S. Customs Service
      • • International Trade Commission Library
      • • Army Heritage Education Center (AHEC)
      • • Department of Labor
      • Associations
      • • International Monetary Fund (IMF)
      • • American Chemical Society
      • Libraries - State
      • • Utah Government
      • • New Hampshire State Library
      • Libraries – Academic
      • • Southern Oregon University
      • • National Defense University
      • • George Washington University
      • Government Institutions – non-library
      • • National Archives and Records Administration
      • • Department of Interior (Labatt)
      • • Department of Defense (Joint Chiefs)
      • • National Security Agency
      • • National Institutes of Health
      • • Office Secretary of Defense (OSD)
      • • National Geospatial Intelligence Agency (NGA)
      • Museums
      • • Smithsonian Institution
      • • Museum of African American History
      • SirsiDynix
      • USA: Public and Academic Libraries,
      • Government Institutions, Commercial
      • International: (Canada, New Zealand, Chile,
      • Greece)
      • Commercial
      • • National Geographic
      • • Chicago Tribune
    • PTFS Europe
      • A company formed to distribute and support the software products of PTFS, Inc
      • Local presence
      • Local expertise
      • Local training
      • Local support
      • Focused on European context
      • Backed up by major US presence
    • PTFS Europe – ArchivalWare Customers in 2008/9
      • York St John University
      • Department for Communities and Local Government/ Department of Transport
      • Planning Inspectorate
      • Council of Europe
      • Irish Parliament
      • European Southern Observatory (Koha)
      • PTFS now Implement, Host & Support Open Source ILS software
    • Open Source ILS software
      • Evergreen or Koha LMS
      • SaaS or standalone
      • Significant cost savings
      • Fast development
      • Major benefits
    • PTFS Europe and Equinox
    • Overcoming barriers
      • No one championing open source?
      • Budget holders or corporate procurement do not see open source as a viable alternative?
      • Financial constraints?
      • Everyone happy with their proprietary library system and ILS supplier?
    • How PTFS Europe can help
      • Centre of excellence for open source LMS software
      • Wealth of experience in library automation
      • Commercial organisation with proven track record
    • Migrating
      • Changing your LMS is a MAJOR undertaking
      • Most libraries are simply unable to do it for themselves
      • Most libraries only change system every 5 – 15 years
      • Makes no sense to do it yourself
        • Involves completely different skill set
        • Need major, varying resource input for short period of time
        • You may never do it again
    • Procurement
      • Procurement can be a major obstacle:
      • PTFS Europe can make contractual commitments
      • Tender response
      • Functionality
      • Timescales
      • Cost
      • Support contract
    • It is not just the software
      • A new kind of business environment
      • A new kind of business model
      • Collaboration between OSS suppliers
      • Partnership between supplier and customer
    • PTFS: a business for the 21 st century
      • Virtual office
        • IM, Skype and web conferencing
        • Virtual switchboard
        • Virtual infrastructure
        • Outsourced accounts and finance
      • Very low non-salary costs
      • No commuting overhead
      • Relies on having high quality staff
      • Major price advantage over the 20 th century companies
    • Partnership with customers
      • The staff at PTFS Europe have outstanding experience in implementing and supporting library management systems
      • The most successful OSS projects are often based on a partnership approach between supplier and customer
        • Share the work
        • Share the development
        • Reduce the risk
        • Reduce the cost
        • Reduce the workload
        • Retain autonomy
    • Implementation and Support Services from PTFS Europe
    • Offerings
      • Implementation
      • Ongoing support
      • Hosting (SaaS)
      • Consultancy
      • Partnership
    • Implementation package
      • Project Management
      • Installation and configuration of LMS
      • Data conversion and loading into LMS
      • Implementation workshop
      • Training
      • Custom reports
      • Custom programming
      • Advanced configuration
    • Ongoing support
      • Web based:
        • Open calls
        • Update calls
        • Review calls
        • Close calls
      • Phone for critical calls
    • Managing Open Source
      • Updating code repository
      • Keeping up to date with developments
      • Applying bug fixes
      • Annual upgrades
    • Hosting
      • We manage the server for you
      • You still manage and control your LMS
      • We upgrade the LMS
      • High class data centre
        • Secure
        • Resilient
        • 365 days a year, 24/7
      • Annual fee
      • A survey November-December 2008
      • Carried out by Ian Haydock, Keele University
      The use of Open Source software by UK Higher  Education libraries
      • We are unaware of what software is available (9)
      • We need software which is not currently available via Open Source (4)
      • We don't have time or staffing to set up these applications (19)
      • We don't have time or staffing to maintain these applications (23)
      • Paid-for systems offer better support in a crisis (8)
      • Our institution restricts use of Open Source software (4)
      Why doesn't your Library make more use of Open Source software?
      • We are unaware of what software is available (9)
      • We need software which is not currently available via Open Source (4)
      • We don't have time or staffing to set up these applications (19)
      • We don't have time or staffing to maintain these applications (23)
      • Paid-for systems offer better support in a crisis (8)
      • Our institution restricts use of Open Source software (4)
      Why doesn't your Library make more use of Open Source software?
    • Why doesn't your Library make more use of Open Source software?
    • Conclusion The advantages of working with PTFS Europe
      • Gain the advantages of open source software
      • Benefit from high quality implementation and support services
      • Reduced cost
      • Increased autonomy
      • Low risk
      • Next generation technologies
      • The best of both worlds
    • Making Open Source a reality with PTFS Europe