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IT support incorporates some fundamental principles, but these need to be considered in today’s context of an increasingly flexible and more demanding workforce. In this presentation, we consider the challenges of modern day support, and how they can be met with a combination of best practices and tools.
· The modern workforce – what’s driving the state of play and what are the resulting needs
· Linking IT support challenges with continuity and productivity needs
· Applying the timeless principles of IT service delivery to an increasingly flexible workforce
· Getting ahead of the game when it comes to IT support – lessons from the front line