How To Make Your Customers Loyal To You
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How To Make Your Customers Loyal To You

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How To Make Your Customers Loyal To You

How To Make Your Customers Loyal To You


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http://www.johnwoon.com
http://www.johnwoon.com/blog

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How To Make Your Customers Loyal To You How To Make Your Customers Loyal To You Presentation Transcript

  • How To Make Your Customers Loyal To You
    • http://www.johnwoon.com
    • http://www.johnwoon.com/blog
  • How To Make Your Customers Loyal To You Be polite and nice to your customers Don’t be afraid to say “sorry” http:// www.johnwoon.com http:// www.johnwoon.com /blog
  • How To Make Your Customers Loyal To You
    • Train your employees on:
    • How to offer customer service
    • How to handle customer complaints
    • How to treat customer complaints as valuable feed back for improvement
    • http:// www.johnwoon.com
    • http:// www.johnwoon.com /blog
  • How To Make Your Customers Loyal To You
    • Make it easy for customers to contact you
    • Communicate with them effectively
    • Give prompt response to their requests
    • Reply them within 24 hours
    • Offers solutions to their problems
    • http:// www.johnwoon.com
    • http:// www.johnwoon.com /blog
  • How To Make Your Customers Loyal To You
    • Make your web site friendly and easy to navigate
    • Introduce a "FAQ" page on your web site so that customers could find answers to their questions quickly
    • http:// www.johnwoon.com
    • http:// www.johnwoon.com /blog
  • How To Make Your Customers Loyal To You
    • Keep a constant and close contact with your customers
    • This can be done through emails, e-zine, newsletters and broadcasts
    • Encourage feedback from customers after they have purchased your products
    • http:// www.johnwoon.com
    • http:// www.johnwoon.com /blog
  • How To Make Your Customers Loyal To You
    • Always give customers more than the competitors
    • Give attractive volume discounts
    • Offers members get members scheme
    • Give surprise gifts during festive seasons
    • http:// www.johnwoon.com
    • http:// www.johnwoon.com /blog