How To Make Your Customers Loyal To You

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How To Make Your Customers Loyal To You


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http://www.johnwoon.com
http://www.johnwoon.com/blog

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How To Make Your Customers Loyal To You

  1. 1. How To Make Your Customers Loyal To You <ul><li>http://www.johnwoon.com </li></ul><ul><li>http://www.johnwoon.com/blog </li></ul>
  2. 2. How To Make Your Customers Loyal To You Be polite and nice to your customers Don’t be afraid to say “sorry” http:// www.johnwoon.com http:// www.johnwoon.com /blog
  3. 3. How To Make Your Customers Loyal To You <ul><li>Train your employees on: </li></ul><ul><li>How to offer customer service </li></ul><ul><li>How to handle customer complaints </li></ul><ul><li>How to treat customer complaints as valuable feed back for improvement </li></ul><ul><li>http:// www.johnwoon.com </li></ul><ul><li>http:// www.johnwoon.com /blog </li></ul>
  4. 4. How To Make Your Customers Loyal To You <ul><li>Make it easy for customers to contact you </li></ul><ul><li>Communicate with them effectively </li></ul><ul><li>Give prompt response to their requests </li></ul><ul><li>Reply them within 24 hours </li></ul><ul><li>Offers solutions to their problems </li></ul><ul><li>http:// www.johnwoon.com </li></ul><ul><li>http:// www.johnwoon.com /blog </li></ul>
  5. 5. How To Make Your Customers Loyal To You <ul><li>Make your web site friendly and easy to navigate </li></ul><ul><li>Introduce a &quot;FAQ&quot; page on your web site so that customers could find answers to their questions quickly </li></ul><ul><li>http:// www.johnwoon.com </li></ul><ul><li>http:// www.johnwoon.com /blog </li></ul>
  6. 6. How To Make Your Customers Loyal To You <ul><li>Keep a constant and close contact with your customers </li></ul><ul><li>This can be done through emails, e-zine, newsletters and broadcasts </li></ul><ul><li>Encourage feedback from customers after they have purchased your products </li></ul><ul><li>http:// www.johnwoon.com </li></ul><ul><li>http:// www.johnwoon.com /blog </li></ul>
  7. 7. How To Make Your Customers Loyal To You <ul><li>Always give customers more than the competitors </li></ul><ul><li>Give attractive volume discounts </li></ul><ul><li>Offers members get members scheme </li></ul><ul><li>Give surprise gifts during festive seasons </li></ul><ul><li>http:// www.johnwoon.com </li></ul><ul><li>http:// www.johnwoon.com /blog </li></ul>

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