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Burning usability questions answered
 

Burning usability questions answered

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    Burning usability questions answered Burning usability questions answered Presentation Transcript

    • Burning Questions About MobileUsability Answered ModevDC, 2012
    • Things have changed... 2
    • Agenda• Introduce session• The who/what/where/how of mobile usability testing• What’s next? 3
    • Usability/User Experience Research Design 4
    • Usability/User Experience Research Design 5
    • Goals• Let’s ask and answer key questions about mobile usability testing.• Get key tips and tricks about how best to do mobile usability studies.  6
    • You don’t have to be a usability ninja. 7
    • Yes or No:"We’ve done usability testing as part of our development process." 8
    • Introducing Our Panelists
    • John Whalen Cory Lebson@johnwhalen @corylebsonbrilliantexperience.com lebsontech.com 10
    • Why Usability Testing?
    • Usability Testing 12
    • 13
    • Why Usability Testing?• You aren’t the user• You know too much (about your goals)• You know too little (about user knowledge/goals)• Lean UX: Fail early, fail often 14
    • Who? What? Where? How?
    • Who: Who should I be testing? 16
    • Who?Who should participate in the usability test?(skill, age, experience, etc.) 17
    • Who?How many people? (1, 5, 10, 15, 50) 18
    • Who? Paid participants? How much? (Starbucks gift card,$20, $50, $100, $250)? 19
    • What: How “done” does it have to be? 20
    • What? Paper prototype?Low-fidelity wireframes? High-fidelity beauty?All interactions working? (Fail early, fail often) 21
    • Where: Where to test? 22
    • Where? In my office, a lab,or where it will be used? 23
    • Where?On user’s phone ordevelopers phone? 24
    • How: How to test and record? 25
    • How?Free use or structured interview? 26
    • How? Do I test one design or several designs?Should I test the competitors? 27
    • How?How do I record what happened? 28
    • How? 29
    • 30
    • 31
    • Quick Demo• Psychster Sled ($80 with camera)• Evo Cam ($30)• Reflection App ($15) 32
    • In Summary...
    • + Usability Testing = 34
    • Who? What?Where? How? 35
    • John Whalen Cory Lebson@johnwhalen @corylebsonbrilliantexperience.com lebsontech.com Thank you! 36