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Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
Winning Culture oak hall conference
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Winning Culture oak hall conference

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    • 1. Building and Sustaining a Winning Culture
    • 2. “Simplicity is theultimatesophistication” Leonardo da Vinci
    • 3. Organizational Culture…• The values and behaviors that contribute to the unique social and psychological environment of an organization.
    • 4. Who are your “customers” for Summer Camp?
    • 5. The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is…The level of highly satisfied and engaged EMPLOYEES in your business.
    • 6. What do engaged employees look like?1. They give more discretionary effort.2. They consistently exceed expectations.3. They take more responsibility and initiative.4. They receive better customer service ratings.5. They offer more ideas for improvement.6. They promote and model teamwork.7. They volunteer more for extra assignments.8. They anticipate and adapt better to change.9. They persist at difficult work over time.10. They speak well of the organization.
    • 7. Key attributes of winning cultures • High aspirations and a desire to win • Extreme customer focus • A “think like owners” attitude • Bias to action • Individuals who team • Passion and energyBain & Company 5
    • 8. From the Employee’s Perspective: Fun Results FamilyMeaning Friends Positive Culture Praise Fair Pride Freedom 5
    • 9. What do employees want? S B A Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow
    • 10. Business Side• Integrity• Professionalism• Accountability• Execution• Urgency• Customer Focus• Ownership Mentality
    • 11. Who do you want on your team?
    • 12. • D irection – vivid, clear, inspiring --- shared• M easurements – specific, observable, focused• C ompetence – very good at what they do• C ommunication – open, honest, courageous• M utual Accountability – all team members• D iscipline – do this every day
    • 13. Accountability• 100% Clarity• Agreement• Tracking• Coaching• Reward / Punishment
    • 14. Clarity
    • 15. The Four Pieces of Paper…
    • 16. EmpowermentHIGH Loose Ownership Cannon Mentality Authority Drone ScapegoatLOW LOW Accountability HIGH
    • 17. Tracking Keep a Compelling Scoreboard• It has to be simple• It has to be visible to the team• The has to show all key metrics• It has to tell you immediately if you are winning or losing!!
    • 18. Create a “Dashboard” of all key measures Customer Retention TalentCustomer Service MPS Margin Per Sale
    • 19. WorkshopWhat are some of the things you can measure?
    • 20. Coaching
    • 21. Situational LeadershipHIGH Teacher Coach Motivation FLEXLOW Director Cheerleader LOW HIGH Skill
    • 22. Motivation =Motive for Action
    • 23. Motivation Styles • Intrinsic vs. Extrinsic • Toward vs. Away-From • Public vs. Private • Award vs. Praise • Constant vs. SpecialAsk – Watch – Listen!!!
    • 24. Workshop• Outline the core elements of the kind of culture you want at your camp.• What, specifically will YOU need to do to create that sort of culture?

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