Building High-Performance Teams
“ Do I really  have  to get along with these idiots?”
John Spence High-Performance Team Model <ul><li>D </li></ul><ul><li>M </li></ul><ul><li>C </li></ul><ul><li>C </li></ul><u...
Direction
Measurable Goals
Competent Team Members
Communication
MUTUAL ACCOUNTABILITY
Discipline
<ul><li>Lack of TRUST </li></ul><ul><li>Lack of candor </li></ul><ul><li>Lack of commitment </li></ul><ul><li>Lack of acco...
Source Credibility <ul><li>C x R x I  </li></ul><ul><li>SO </li></ul>=  Trust Competence Reliability Intimacy Self Orienta...
11 Key Team Competencies: <ul><li>Setting clear, specific and measurable goals. </li></ul><ul><li>Making assignments extre...
The key elements of a winning culture:  Employees <ul><li>Fun </li></ul><ul><li>Family </li></ul><ul><li>Friends </li></ul...
What Employees Want <ul><li>Focus me </li></ul><ul><li>Know me </li></ul><ul><li>Care about me </li></ul><ul><li>Hear me <...
How do you do that?  <ul><li>Provide lots of feedback and clear guidance </li></ul><ul><li>Make real time to discuss probl...
The Rule of  3 <ul><li>Wow  – breakthrough teams commit to a clear and specific standard of world-class performance. </li>...
1,300,000 interviews :  Basic 4 + 1  From: The Orange Revolution by Gostick and Elton
Resilience
 
T HANK  Y OU If you have any questions at all please do not hesitate to send a note or call.  My email address is:  john@j...
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University of Delaware Leadership Conference

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High-Performance Teams

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University of Delaware Leadership Conference

  1. 1. Building High-Performance Teams
  2. 2. “ Do I really have to get along with these idiots?”
  3. 3. John Spence High-Performance Team Model <ul><li>D </li></ul><ul><li>M </li></ul><ul><li>C </li></ul><ul><li>C </li></ul><ul><li>M </li></ul><ul><li>D </li></ul>
  4. 4. Direction
  5. 5. Measurable Goals
  6. 6. Competent Team Members
  7. 7. Communication
  8. 8. MUTUAL ACCOUNTABILITY
  9. 9. Discipline
  10. 10. <ul><li>Lack of TRUST </li></ul><ul><li>Lack of candor </li></ul><ul><li>Lack of commitment </li></ul><ul><li>Lack of accountability </li></ul><ul><li>Lack of results </li></ul>
  11. 11. Source Credibility <ul><li>C x R x I </li></ul><ul><li>SO </li></ul>= Trust Competence Reliability Intimacy Self Orientation
  12. 12. 11 Key Team Competencies: <ul><li>Setting clear, specific and measurable goals. </li></ul><ul><li>Making assignments extremely clear and ensuring required competence. </li></ul><ul><li>Using effective decision making processes within the team. </li></ul><ul><li>Establishing accountability for high performance across the entire team. </li></ul><ul><li>Running effective team meetings. </li></ul><ul><li>Building strong levels of trust. </li></ul><ul><li>Establishing open, honest and frank communications. </li></ul><ul><li>Managing conflict effectively. </li></ul><ul><li>Creating mutual respect and collaboration. </li></ul><ul><li>Encouraging risk-taking and innovation. </li></ul><ul><li>Engaging in ongoing team building activities. </li></ul>1 - 10
  13. 13. The key elements of a winning culture: Employees <ul><li>Fun </li></ul><ul><li>Family </li></ul><ul><li>Friends </li></ul><ul><li>Fair </li></ul><ul><li>Freedom </li></ul><ul><li>Pride </li></ul><ul><li>Praise </li></ul><ul><li>Meaning </li></ul><ul><li>Accomplishment </li></ul>
  14. 14. What Employees Want <ul><li>Focus me </li></ul><ul><li>Know me </li></ul><ul><li>Care about me </li></ul><ul><li>Hear me </li></ul><ul><li>Help me feel proud </li></ul><ul><li>Equip me </li></ul><ul><li>Help me see my value </li></ul><ul><li>Help me grow </li></ul><ul><li>Help me see my importance </li></ul>
  15. 15. How do you do that? <ul><li>Provide lots of feedback and clear guidance </li></ul><ul><li>Make real time to discuss problems and concerns </li></ul><ul><li>Seek ideas and input from everyone </li></ul><ul><li>Provide the resources to do the job well </li></ul><ul><li>Give lost of recognition and rewards </li></ul><ul><li>Provide ample opportunities to learn and grow </li></ul><ul><li>Keep the pressure to perform realistic </li></ul><ul><li>Provide opportunities for social interaction within the team </li></ul><ul><li>Promote joy and appropriate humor on the team </li></ul><ul><li>Help people balance team and school responsibilities </li></ul>
  16. 16. The Rule of 3 <ul><li>Wow – breakthrough teams commit to a clear and specific standard of world-class performance. </li></ul><ul><li>No Surprises – all team members are accountable for openness and honest debate, and each knows what to expect from the others. </li></ul><ul><li>Cheer – team members support, recognize, appreciate and cheer each other and the group to victory </li></ul>From: The Orange Revolution by Gostick and Elton
  17. 17. 1,300,000 interviews : Basic 4 + 1 From: The Orange Revolution by Gostick and Elton
  18. 18. Resilience
  19. 20. T HANK Y OU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimple Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspenc e

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