Uf foundation’s donor relations advisory council 10.04.13

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Advice and ideas on donor relations and donor stewardship.

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Uf foundation’s donor relations advisory council 10.04.13

  1. 1. Ideas to Action UF Foundation’s Donor Relations Advisory Council
  2. 2. For those who are prepared…For those who are prepared… …chaos brings opportunity
  3. 3. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  4. 4. Values • Respect — We value the thoughts and opinions of others. • Accountability — We do what we say we will. • Integrity — We always do the right thing. • Stewardship — We express consistent and genuine gratitude. • Excellence — We want to be the best.
  5. 5. Trusted Advisor What are the 5 MOST important things you must do to position yourself as a true Trusted Advisor to the donors you work with?
  6. 6. Source Credibility C + R + I S-O
  7. 7. Web Of Value
  8. 8. Extreme Customer Focus VOD
  9. 9. Moments Of Truth Page 8
  10. 10. MOT • What do you think are the top 5 MOT for most donors?
  11. 11. WOM
  12. 12. K N L SOT DWYSYWD FWYS S P/T GALMTTE
  13. 13. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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