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Orea 3.14 achieving business excellence
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Orea 3.14 achieving business excellence

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Transcript

  • 1. Achieving Business Excellence in the NEW Normal
  • 2. Kuala Lumpur Oct 6th 2011
  • 3. For thosethose who are prepared… For who are prepared… …chaos brings opportunity
  • 4. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  • 5. The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
  • 6. Anyone who tells you they enjoy change… should seek immediate professional help.
  • 7. Emotional Response to Perceived Negative Change Active Anger Emotional Response Bargaining Acceptance Stability Denial Immobilization Testing Depression Passive Time
  • 8. PESSIMISM Managing Positive Responses to Change Informed Pessimism Hopeful Realism Checking Out Uninformed Optimism Informed Optimism Completion TIME
  • 9. Key steps to successful change… 1. Irresistible case for change 2. Sense of urgency 3. Compelling NEW vision 4. Guiding coalition 5. Plan for small wins 6. Empower others
  • 10. (T + C + EMF) x DE = Success
  • 11. What attracts top talent? Fair Compensation Challenging Work Good Co-workers Superior Culture Sense of Meaning… Great Leader 88%
  • 12. 1,300,000 interviews: Basic 4 + 1 Page 8
  • 13. C+R+I SO
  • 14. I am good at what I do and I do it because I care about you!
  • 15. 1,300,000 interviews: Basic 4 + 1 Page 8
  • 16. Web of Value: VOM + MOT + WOM
  • 17. Extreme Customer Focus VOM
  • 18. Moments Of Truth Page 8
  • 19. If you want REPEATABLE success… you must have PROCESS
  • 20. 43% - 74% of purchasing decisions = WOM/T
  • 21. “Simplicity is the ultimate sophistication” Leonardo da Vinci
  • 22. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence