Southwest – Dell – Walmart What is the pattern?
Minimize Costs to as close to zero as possible – w/o negative impact
All focused on delivering customer value
From the CEO of a little 172 billion dollar company… Look, what is strategy but resource allocation? When you strip away all the noise, that’s what it comes down to. Strategy means making clear-cut choices about how to compete. You cannot be everything to everybody, no matter what the size your business or how deep its pockets. You have to figure out what to say “ N O ” to. Jeffrey Immelt
$16,000,000,000 6 1. Collaborative Partnerships with Customers 2. Drive Unique Value and Growth through Innovation 3. Invest in People 4. Leverage Talent and Knowledge through Communication and Trust
Key leaders show commitment and enthusiasm for the business.
Embrace strategic innovation.
Master the power of partnerships.
From: What (really) Works by Joyce, Nohria, Roberson Score yourself on the 1–10 scale for all eight practices on page 10
Key Drivers of Business Success 11 Workshop Page 12 T olerate N othing L ess From: Practice What You Preach by Maister Global study: 16 countries 29 companies 139 offices 5,589 respondents Financial Performance Quality P&S & Customer Relationship Employee Satisfaction Empowerment High Standards Long-term Orientation Enthusiasm, Commitment, Respect Training & Development Fair Compensation CR=104.12 CR= .404 CR=.334 CR=.277 CR=.275 CR=.249 CR=.280 Coaching CR=.285 CR=.371 CR=.365 CR=.191 CR=.247
What Inhibits Execution? National Survey of 4,000 Senior Executives
4. Inability to work together (21%)
3. Company culture (23%)
2. Economic climate (29%)
1. Holding onto the past / unwillingness to CHANGE (35%)
In order to succeed you need a high-performance team that embraces a strong culture of disciplined execution and accountability while being nimble, agile and adaptable to changes in the marketplace.
Where are we going + how will we behave on the way? Focus Differentiation “ No” Stakeholders + guiding collation Vision + Values Strategy Plans Goals / Objectives Tactics / Actions Procedures / Protocols Repeatable Process Clear / consistent / relentless Training + time / money / supplies / people Measure / Track Communicate Transparency Renewal Praise + Celebration and Eliminate Mediocrity
Where were your low scores, where were your high scores – what is the pattern?
Look over your notes – what were the key themes? What are the most important ideas?
STUDY the New Nurseries info at the back of the book!!!
Answers all the questions on pages 16 – 18.
Put in as much detail as possible.
Be very honest with yourself.
Think in terms of Actions and Outcomes .
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email_address] My twitter address is: @awesomelysimple Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence