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MDRT Top Of the Table John Spence
 

MDRT Top Of the Table John Spence

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Winning in the New Normal. Scottsdale - 10.11.13

Winning in the New Normal. Scottsdale - 10.11.13

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    MDRT Top Of the Table John Spence MDRT Top Of the Table John Spence Presentation Transcript

    • JOHN SPENCE WINNING THE NEW NORMAL
    • For those who are For those who are prepared… prepared… …chaos brings opportunity
    • The Four – I’s • • • • Ignorance Inflexibility Indifference Inconsistency
    • • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
    • The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
    • The Pattern of Business Success
    • (T + C + ECF) x DE = Success
    • Talent + Culture Talent
    • The number one factor in increasing the level of highly satisfied and engaged CLIENTS in your business is… The level of highly satisfied and engaged EMPLOYEES in your business.
    • 1,300,000 interviews: Basic 4 + 1 1- 10 Orange Revolution and All In – Gostick and Elton
    • Extreme Client Focus
    • Web of Value: VOC + MOT + WOM
    • Extreme Customer Focus VOC
    • Moments Of Truth
    • WOM = Your BEST form of advertising! 78.9% 23.4%
    • 43% - 74% of purchasing decision = WOM/T
    • You MUST have a WOM Referral System Identify Ideal Client Know Like Trust Try Buy Repeat Refer Ideal Client From John Jantsch: The Referral Engine
    • The keys to a world-class career Knowledge Network LOVE
    • THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence