MDRT Top Of the Table John Spence

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Winning in the New Normal. Scottsdale - 10.11.13

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MDRT Top Of the Table John Spence

  1. 1. JOHN SPENCE WINNING THE NEW NORMAL
  2. 2. For those who are For those who are prepared… prepared… …chaos brings opportunity
  3. 3. The Four – I’s • • • • Ignorance Inflexibility Indifference Inconsistency
  4. 4. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  5. 5. The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
  6. 6. The Pattern of Business Success
  7. 7. (T + C + ECF) x DE = Success
  8. 8. Talent + Culture Talent
  9. 9. The number one factor in increasing the level of highly satisfied and engaged CLIENTS in your business is… The level of highly satisfied and engaged EMPLOYEES in your business.
  10. 10. 1,300,000 interviews: Basic 4 + 1 1- 10 Orange Revolution and All In – Gostick and Elton
  11. 11. Extreme Client Focus
  12. 12. Web of Value: VOC + MOT + WOM
  13. 13. Extreme Customer Focus VOC
  14. 14. Moments Of Truth
  15. 15. WOM = Your BEST form of advertising! 78.9% 23.4%
  16. 16. 43% - 74% of purchasing decision = WOM/T
  17. 17. You MUST have a WOM Referral System Identify Ideal Client Know Like Trust Try Buy Repeat Refer Ideal Client From John Jantsch: The Referral Engine
  18. 18. The keys to a world-class career Knowledge Network LOVE
  19. 19. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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