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MDCE Action Plan for Accelerated Growth - John Spence
 

MDCE Action Plan for Accelerated Growth - John Spence

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  • John, Great job at MDCE.

    We are working on our action plan, now.

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  • Because there is no way in the world that I can know as much about your business as you do, many of my suggestions and ideas I present will be somewhat generic, which means it is up to YOU to take the ideas I present and figure out how to make them work in your company, in your specific market, with your customers, with your employees. If you will continually ask the three questions above every time I put up a slide, there is a good chance that you will uncover something that will help your business significantly.

MDCE Action Plan for Accelerated Growth - John Spence MDCE Action Plan for Accelerated Growth - John Spence Presentation Transcript

  • Action Plan For Accelerating Growth Action Plan for Accelerated Growth
  • Action Plan For Accelerating Growth “Simplicity is the ultimate sophistication” Leonardo da Vinci
  • This is a very special workshop • • • • Action Plan For Accelerating Growth I have a ton to cover and I will go pretty fast. 90% is in the book. Please take notes and ask questions. I am happy to answer any of your questions, offer advice and recommend books at any time. • Work very hard… take this seriously. The slides are already posted at: www.SlideShare.net/johnspence
  • Action Plan For Accelerating Growth
  • 100+ since 1989 Action Plan For Accelerating Growth
  • What does this mean to me? How can I use this idea? Action Plan For Accelerating Growth What can I do right away?
  • Reality Check Knowing – Doing 1 -10 Action Plan For Accelerating Growth
  • Action Plan For Accelerating Growth
  • Do you have a clearly focused and well-communicated vision and strategy for growth? Effective Strategy = Action Plan For Accelerating Growth Valued Differentiation x Execution
  • Action Plan For Accelerating Growth
  • Action Plan For Accelerating Growth
  • Action Plan For Accelerating Growth
  • (T + C + ECF) x DE = Success Action Plan For Accelerating Growth 2
  • Web of Value Action Plan For Accelerating Growth 2
  • VOC Action Plan For Accelerating Growth
  • Moments Of Truth Action Plan For Accelerating Growth
  • Action Plan For Accelerating Growth WOM
  • MOT Workshop Action Plan For Accelerating Growth 2 Parts: Customer MOT Internal MOT 3
  • To get the most from our session together… Action Plan For Accelerating Growth It is absolutely critical that you be brutally honest today. So let's get started with a little self-test… 4
  • The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is… Action Plan For Accelerating Growth The level of highly satisfied and engaged EMPLOYEES in your business.
  • What do engaged employees look like? Action Plan For Accelerating Growth 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 1 - 10 They give more discretionary effort. They consistently exceed expectations. They take more responsibility and initiative. They receive better customer service ratings. They offer more ideas for improvement. They promote and model teamwork. They volunteer more for extra assignments. They anticipate and adapt better to change. They persist at difficult work over time. They speak well of the organization. 5 11
  • TEN ELEMENTS OF A WINNING CULTURE Action Plan For Accelerating Growth 1 - 10 1. People enjoy the work they do and the people they work with. 2. People take pride in the work they do and the company they work for. 3. There are high levels of engagement, connection, camaraderie and a community of caring. 4. There is a culture of fairness, respect, trust, inclusiveness and teamwork. 5. The leaders walk the talk, live the values and communicate a clear vision and strategy for growth. 6. Lots of open, honest, robust and transparent communication across the entire organization. 7. The company invests back in employees; there is a commitment to learning, coaching and development. 8. There is a bias for action, employees have an ownership mentality and always strive to give their personal best. 9. There is high accountability and a strong focus on delivering the desired results. 10. There is ample recognition and rewards and mediocrity is not 5 tolerated.
  • Harvard: Best Place on Earth to Work • Individual differences are nurtured • Information is not suppressed or spun 1 - 10 • The company adds value to employees rather Action Plan For Accelerating Growth than merely extracting it from them • The organization stands for something meaningful • The work itself is intrinsically rewarding • There are no stupid rules 6
  • 1,300,000 interviews: Basic 4 + 1 1 - 10 Action Plan For Accelerating Growth Wow — No Surprises — Celebrate 6
  • 1. 100% Clarity + Authority 2. 100% Agreement Action Plan For Accelerating Growth 3. Track & Post 4. Coach & Train 5. Reward or Punish 7
  • What does it take to be a valued member of a team? Develop and display towering competence. Follow through on all commitments. Deliver required results superbly. Ensures actions are consistent with their words. Stands behind the team and its people. Enjoyable to work with. Passionate about their work and those they serve. Action Plan For Accelerating Growth Communicates and keeps everyone informed. Helps the other members of the team. Helps members of other teams. Shares ideas, information and credit. Holds themselves and others 100% accountable.
  • Action Plan For Accelerating Growth • • • • • • D irection – vivid, clear, inspiring --- shared M easurements – specific, observable, focused C ompetence – very good at what they do C ommunication – open, honest, courageous M utual Accountability – all team members D iscipline – do this every day 8
  • 10 Key Team Competencies: 1. 2. Making assignments extremely clear and ensuring required competence. 3. Action Plan For Accelerating Growth Setting clear, specific and measurable goals. Establishing accountability for high performance across the entire team. 4. Running effective team meetings. 5. Building strong levels of trust. 6. Establishing open, honest and frank communications. 7. Managing conflict effectively. 8. Creating mutual respect and collaboration. 9. Encouraging risk-taking and innovation. 10. Engaging in ongoing team building activities. 1 - 10 8 6
  • The Evergreen Project 10 year study of 160 top companies 40 distinct industries Action Plan For Accelerating Growth 200 management practices Winners, climbers, tumblers, losers Winners had an average Total Return to Shareholders of 945%... The Losers only averaged a TRS of 62% From: What (really) Works by Joyce, Nohria, Roberson
  • The Four Primary Practices: Action Plan For Accelerating Growth 1. A sharply focused, clearly communicated and well-understood strategy for growth. 2. Flawless operational execution that consistently delivers the value proposition. 3. A performance-oriented culture that does not tolerate mediocrity. 4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work. 9
  • The Secondary Management Practices: Action Plan For Accelerating Growth • Talent = find and keep the best people. • Key leaders show commitment and enthusiasm for the business. • Embrace strategic innovation. • Master the power of partnerships. Score yourself on the 1–10 scale for all eight practices on page 9
  • Key Drivers of Business Success Workshop Page 11 Long-term Orientation Quality P&S & Customer Relationship CR= .404 Employee Satisfaction CR=.277 CR=.275 CR=.249 CR=.334 CR=.280 Empowerment CR=.285 Tolerate Nothing Less CR=104.12 Global study: 16 countries 29 companies 139 offices 5,589 respondents Action Plan For Accelerating Growth Financial Performance CR=.371 Coaching CR=.365 Enthusiasm, Commitment, Respect High Standards CR=.191 Training & Development CR=.247 Fair Compensation 10
  • What Inhibits Execution? National Survey of 4,000 Senior Executives 4. Inability to work together (21%) 3. Company culture (23%) Action Plan For Accelerating Growth 2. Economic climate (29%) 1. Holding onto the past / unwillingness to CHANGE (35%)
  • In other words… Action Plan For Accelerating Growth • In order to succeed you need a high-performance team that embraces a strong culture of disciplined execution and accountability while being nimble, agile and adaptable to changes in the marketplace.
  • Where are we going + how will we behave on the way? Praise + Celebration and Eliminate Mediocrity Measure / Track Communicate Transparency Renewal Action Plan Vision + Values Reward / Punish Adjust / Innovate For Accelerating Growth Training + time / money / supplies / people Strategy 9 Steps for Ensuring Effective Execution Support Clear / consistent / relentless Focus Differentiation “No” Commitment Alignment Communication Systems Stakeholders + guiding collation Vision + Values Strategy Plans Goals / Objectives Tactics / Actions Procedures / Protocols Repeatable Process
  • Disciplined Execution Clear Vision Detailed Strategy Guiding Coalition Alignment Action Plan For Accelerating Growth Systems 1 - 10 Communication Support Adjust Reward / Punish 12
  • Action Plan For Accelerating Growth
  • Individual Workshop Action Plan For Accelerating Growth • Go back and look at all of your audits. • Where were your low scores, where were your high scores – what is the pattern? • Look over your notes – what were the key themes? What are the most important ideas? • Answers all the questions on pages 15 – 19. • Put in as much detail as possible. • Be very honest with yourself. • Think in terms of Actions and Outcomes.
  • If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com Action Plan For Accelerating Growth My twitter address is: @awesomelysimple *** Please connect with me on LinkedIn *** Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence