Four antidotes to change resistance<br />1. Bring employees face-to-face with the external pressures to change<br />Engage change “zealots”<br />Support the change with new tools, systems and training<br />Manage employee feelings…<br />
Great Places to Work Study<br />At the heart of our definition of a great place to work - a place where employees "trust the people they work for, have pride in what they do, and enjoy the people they work with" - is the idea that a great workplace is measured by the quality of the three, interconnected relationships that exist there: <br /><ul><li>The relationship between employees and management.
The relationship between employees and their jobs/company.
The relationship between employees and other employees. </li></li></ul><li>
The Six Universal Drivers of Engagement<br /> Caring, competent, and engaging leaders.<br /> Effective managers who keep employees informed, aligned and engaged.<br />Effective teamwork at ALL levels.<br />Job enrichment and professional growth.<br />Valuing employees and their contributions.<br />Positive and supportive culture.<br />
From 8,000 companies down to the top 30 as judged by both customer and employee satisfaction and engagement<br />Amazon<br />BMW<br />CarMax<br />Caterpillar<br />Commerce Bank<br />Container Store<br />Costco<br />eBay<br />Google<br />Harley-Davidson<br />Honda<br />IDEO<br />IKEA<br />JetBlue<br />Johnson & Johnson<br />Jordan’s Furniture<br />L.L. Bean<br />New Balance<br />Patagonia<br />REI<br />Southwest Airlines<br />Starbucks<br />Timberland<br />Toyota<br />Trader Joe’s<br />UPS<br />Wegmans<br />Whole foods<br />
Key attributes of the firm’s of endearment<br />They align the interests of all stakeholder groups, not just balance them.<br />They operate at the executive level with an open door policy.<br />They devote considerably more time than their competitors to employee training.<br />They empower employees to make sure customers leave a transaction experience fully satisfied.<br />They make a conscious effort to hire people who are passionate about the organization and its products/services.<br />
Key attributes of the firm’s of endearment<br />They consciously humanize the company experience for customers and employees, as well as the working environment.<br />They project a genuine passion for customers, and emotionally connect with customers at a deep level.<br />They treat suppliers as true partners and encourage suppliers to collaborate with them in moving both of their companies forward. <br />They consider their corporate culture to be their greatest asset and primary source of competitive advantage.<br />Their cultures are resistant to short term, incidental pressures, but also prove able to quickly adapt when needed.<br />
The four key elements to build trust with employees:<br />Respect for individuals<br />Transparency<br />Team building<br />Empowerment<br />