Outstanding Leaders Vision Communication Teambuilding Culture Innovation Customer Focus
Communication Open Transparent Robust HONEST
The Leadership Challenge by Kouzes and Posner Honest Forward Looking Competent Inspiring
I want a leader who will:
Tell me the TRUTH.
Has a clear vision for where we are going.
Has the skills to get us there successfully.
And is excited about going with me.
4-Level Decision Making You own it. Ask for input… you own it. Team decision… I own it. My call… I own it.
Teambuilding D M C C M D irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused ompetence – very good at what they do ommunication – open, honest, courageous utual Accountability – all team members iscipline – do this every day
The key elements of a winning culture: Employees Fun Family Friends Fair Freedom Pride Praise Meaning Accomplishment
The key elements of a winning culture: Organization Ownership Mentality Sense of Urgency Disciplined Execution Accountability Continuous Innovation Customer Focus
Accountability: The Four Pieces of Paper
Extreme Customer Focus VOC
Moments Of Truth
1,300,000 interviews: Basic 4 + 1 From: The Orange Revolution by Gostick and Elton
Summary of Key Ideas Vision Communication Teambuilding Culture Innovation Customer Focus
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