FRPA Everyday Heroes
Upcoming SlideShare
Loading in...5
×
 

FRPA Everyday Heroes

on

  • 885 views

 

Statistics

Views

Total Views
885
Views on SlideShare
885
Embed Views
0

Actions

Likes
0
Downloads
21
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

FRPA Everyday Heroes FRPA Everyday Heroes Presentation Transcript

  • Everyday Heroes
  • For the past 21 years…
  • A few of my clients:
  • 2010 = 53,518
  • The Pattern of Business Success
  • (T + C + ECF) x DE = Success
  • 2006
  • Outstanding Leaders
    Vision
    Communication
    Teambuilding
    Culture
    Innovation
    Customer Focus
  • Vision
  • Communication
    Open
    Transparent
    Robust
    HONEST
  • The Leadership Challenge by Kouzes and Posner
    Honest
    Forward Looking
    Competent
    Inspiring
  • I want a leader who will:
    • Tell me the TRUTH.
    • Has a clear vision for where we are going.
    • Has the skills to get us there successfully.
    • And is excited about going with me.
  • Communication: Expectations
  • 4-Level Decision Making
    You own it.
    Ask for input… you own it.
    Team decision… I own it.
    My call… I own it.
  • Communication: Attitude
  • Teambuilding
    D
    M
    C
    C
    M
    D
    irection – vivid, clear, inspiring --- shared
    easurements – specific, observable, focused
    ompetence – very good at what they do
    ommunication – open, honest, courageous
    utual Accountability – all team members
    iscipline – do this every day
  • The key elements of a winning culture: Employees
    Fun
    Family
    Friends
    Fair
    Freedom
    Pride
    Praise
    Meaning
    Accomplishment
  • The key elements of a winning culture: Organization
    Ownership Mentality
    Sense of Urgency
    Disciplined Execution
    Accountability
    Continuous Innovation
    Customer Focus
  • Accountability: The Four Pieces of Paper
  • Innovation: Kaizen
  • Extreme Customer Focus
    VOC
  • Moments Of Truth
  • 1,300,000 interviews: Basic 4 + 1
    From: The Orange Revolution by Gostick and Elton
  • Summary of Key Ideas
    Vision
    Communication
    Teambuilding
    Culture
    Innovation
    Customer Focus
  • THANK YOU
    If you have any questions at all please do not hesitate to send a note or call.
    My email address is: john@johnspence.com
    My twitter address is: @awesomelysimple
    Also, you might find value in the ideas I share in my blog. You can sign up for it at:
    www.blog.johnspence.com
    Lastly, these slides have already been uploaded to:
    • www.slideshare.net/johnspence