FRPA Everyday Heroes

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FRPA Everyday Heroes

  1. 1. Everyday Heroes<br />
  2. 2. For the past 21 years…<br />
  3. 3. A few of my clients:<br />
  4. 4. 2010 = 53,518<br />
  5. 5. The Pattern of Business Success<br />
  6. 6. (T + C + ECF) x DE = Success<br />
  7. 7.
  8. 8. 2006<br />
  9. 9. Outstanding Leaders<br />Vision<br />Communication<br />Teambuilding<br />Culture<br />Innovation<br />Customer Focus<br />
  10. 10. Vision<br />
  11. 11. Communication<br />Open<br />Transparent<br />Robust<br />HONEST<br />
  12. 12. The Leadership Challenge by Kouzes and Posner<br />Honest<br />Forward Looking<br />Competent<br />Inspiring<br />
  13. 13. I want a leader who will:<br /><ul><li> Tell me the TRUTH.
  14. 14. Has a clear vision for where we are going.
  15. 15. Has the skills to get us there successfully.
  16. 16. And is excited about going with me.</li></li></ul><li>Communication: Expectations<br />
  17. 17. 4-Level Decision Making<br /> You own it.<br /> Ask for input… you own it.<br /> Team decision… I own it.<br /> My call… I own it.<br />
  18. 18. Communication: Attitude<br />
  19. 19. Teambuilding<br />D<br />M<br />C<br />C<br />M<br />D<br />irection – vivid, clear, inspiring --- shared <br />easurements – specific, observable, focused<br />ompetence – very good at what they do<br />ommunication – open, honest, courageous<br />utual Accountability – all team members<br />iscipline – do this every day<br />
  20. 20. The key elements of a winning culture: Employees<br />Fun<br />Family<br />Friends<br />Fair<br />Freedom<br />Pride<br />Praise<br />Meaning<br />Accomplishment<br />
  21. 21. The key elements of a winning culture: Organization<br />Ownership Mentality<br />Sense of Urgency<br />Disciplined Execution<br />Accountability<br />Continuous Innovation<br />Customer Focus<br />
  22. 22. Accountability: The Four Pieces of Paper<br />
  23. 23. Innovation: Kaizen<br />
  24. 24. Extreme Customer Focus<br />VOC<br />
  25. 25. Moments Of Truth<br />
  26. 26. 1,300,000 interviews: Basic 4 + 1 <br />From: The Orange Revolution by Gostick and Elton<br />
  27. 27. Summary of Key Ideas<br />Vision<br />Communication<br />Teambuilding<br />Culture<br />Innovation<br />Customer Focus<br />
  28. 28.
  29. 29. THANK YOU<br />If you have any questions at all please do not hesitate to send a note or call. <br />My email address is: john@johnspence.com <br />My twitter address is: @awesomelysimple<br />Also, you might find value in the ideas I share in my blog. You can sign up for it at:<br />www.blog.johnspence.com<br />Lastly, these slides have already been uploaded to:<br /><ul><li>www.slideshare.net/johnspence </li>

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