Staff agrees to be managed and coached to strictly enforced standards of performance and quality work.
Teamwork is mandatory, not optional.
Excellence in customer satisfaction is an enforced standard.
Personal and professional growth is a nonnegotiable minimum standard.
All team members must show a sincere interest in the customer and a sincere desire to help them.
The primary focus must be on delivering quality work and building strong customer relationships.
Demand excellence and refuse to tolerate mediocrity.
Let’s take a look at an example of a company that has taken these standards of professionalism and codified them into a set of values that drives their business: As you read the following GE leadership values…
Are passionately focused on driving customer success.
Live Six Sigma quality, ensuring that the customer is always its first beneficiary, and using that concept to accelerate growth.
Insist on excellence, and are intolerant of mediocrity or bureaucracy.
Act in a boundaryless fashion, always searching for and applying the very best ideas regardless of origin.
See change for the positive growth opportunities it brings.
Create a clear, simple, customer-centered vision, and continually renew and refresh its execution.
Create an environment that stretches excitement, informality and trust; rewards improvements; and celebrates results.
Demonstrate—always with infectious enthusiasm for the customer—the “Four E’s” of GE leadership: the personal Energy to welcome and deal with the speed of change; the ability to create an atmosphere that Energizes others; the Edge to make the difficult decisions; and the ability to consistently Execute …
What does it take to be a valued member of a team? Develop and display competence. Follow through on commitments. Deliver required results. Ensure your actions are consistent with your word. Stand behind the team and its people. Be enjoyable to work with. Be passionate about your work and those you serve. Communicate and keep everyone informed. Help the other members of the team. Help members of other teams. Share ideas, information and credit. Hold yourself 100% accountable. Team Leaders are: Rigorous… but not ruthless
Why you need to be an expert at collaboration and teamwork:
You cannot succeed alone.
You need a team of the brightest people you can possibly find to help you.
You need to help the team work extremely well together.
You need the team to support you with enthusiasm, respect and trust.
But don’t take my word for it…
Anne Mulcahy CEO of Xerox and the third most powerful woman in the world!
Build a network of great relationships with people who want to see you succeed.
You don’t have all of the answers, so ask for help and advice from the smartest people you can find.
Learn to be a learner.
Listen intently to your employees and to your customers.
Typical ways that team members violate the team leader’s expectations:
Missing or being late to team meetings.
Not outwardly demonstrating commitment and support for the leader’s agenda.
Not completing assignments in a timely manner so the team can complete its work.
Not letting the leader know when there are problems or issues.
Not sharing resources with other team members.
Not sharing credit with the rest of the team.
Not responding to e-mails or voice mails in a timely manner.
Typical ways that team leaders violate team members’ expectations:
Micromanaging – not giving autonomy.
Making decisions that effect subordinates without their input.
Letting team members shirk their duties without any negative consequences.
Not giving praise or rewards for a job well done.
Not recognizing that the subordinate has a life outside of work that occasionally takes priority over work.
Let’s take a close look at what some of the top thought leaders in the world have to say about teams…
Trust and commitment cannot be coerced. The process of agreeing upon appropriate goals serves as the crucible in which members forge their accountability to each other… not just to the leader or manager.
Carefully read pages 9 – 30. Look for the big ideas, underlining the thing that looks interesting, make notes in the margins, really try to dig into the information.
Then complete the workshop on page 31. Take this very seriously, give it a lot of thought, and work hard to develop something meaningful. Be specific and clear in your work, put in as much detail and information as possible. There is more room on page 32 for additional notes.