Achieving Business Excellence
(T + C + ECF) x DE = Success
Talent
Culture = Employee
Culture = Employer
Extreme Customer Focus
Disciplined Execution
10 - 15%
Web of Value
Voice of the Customer
Moments Of Truth
43% - 74% of purchasing decision = WOM/T
The keys to a world-class career
K
N
L
nowledge
etwork
OVE
The Three Questions…
• What did I learn today?
• Who did I meet today?
• Did I live my values today?
Caribbean Catalyst BBE Luncheon keynote on business excellence
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Caribbean Catalyst BBE Luncheon keynote on business excellence

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Barbados Best Employers 2014 awards luncheon keynote on business excellence.

Published in: Business, Travel
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Caribbean Catalyst BBE Luncheon keynote on business excellence

  1. 1. Achieving Business Excellence
  2. 2. (T + C + ECF) x DE = Success
  3. 3. Talent
  4. 4. Culture = Employee
  5. 5. Culture = Employer
  6. 6. Extreme Customer Focus
  7. 7. Disciplined Execution 10 - 15%
  8. 8. Web of Value
  9. 9. Voice of the Customer
  10. 10. Moments Of Truth
  11. 11. 43% - 74% of purchasing decision = WOM/T
  12. 12. The keys to a world-class career K N L nowledge etwork OVE
  13. 13. The Three Questions… • What did I learn today? • Who did I meet today? • Did I live my values today?

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