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ASMC Business Evaluation Boot Camp 8.12
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ASMC Business Evaluation Boot Camp 8.12

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Opening keynote for the Apple Specialists Marketing Conference. Chicago 8.12

Opening keynote for the Apple Specialists Marketing Conference. Chicago 8.12

Published in: Business, Education
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  • 1. The Seven C’s of Leadership 1. Character 2. Courage 3. Communication 4. Collaboration 5. Competency 6. Compassion 7. Contribution
  • 2. Character
  • 3. The Leadership Challenge by Kouzes and Posner
  • 4. I want a leader who will:  Tell me the TRUTH.  Has a clear vision for where we are going.  Has the skills to get us there successfully.  And is excited about going with me.
  • 5. Courage TO THINK BIG TO BE BOLD To speak the TRUTHTO MAKE GREAT THINGS HAPPEN
  • 6. To be… Vulnerable
  • 7. Communications Ask GREAT questions… and LISTEN!
  • 8. Collaboration
  • 9. Competency = a commitment to LL Books Book summaries Audio books Audio book summaries Training DVDs Seminars i-Tunes U Pod casts Blogs TED.com BigThink.com
  • 10. Compassion Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow Help me see my importance
  • 11. Gen X Y and C/Z Respect Freedom Life-balance Accomplishment Appreciation Meaning
  • 12. Contribution
  • 13. Survey Results 21 completes
  • 14. Survey Results• Clear vision for growth: 68% NO• Clear and specific performance measures: 68% NO• Open, honest, robust communication: 77% YES• Trust in employees: 81% YES• Sense of urgency: 64% NO• Superb customer focus: 88% YES
  • 15. Survey Results• Best people: 50/50• Quality products and services: 78% YES• Key leaders are an effective team: 50/50• High levels of accountability: 50/50• We have a dashboard of key metrics: 72% NO• Praise and recognition: 62% YES
  • 16. Survey Results• Disciplined Execution: 50/50• Optimistic about the future: 80% YES• Committed to the business: 97% YES
  • 17. Biggest Challenges• Apple Store expansion / competition• Managing change• Accountability / Ownership Mentality• Finding talent• Vision for profitable growth
  • 18. Apple Store expansion / competition VD x DE = USP
  • 19. Managing Leading Change !!!! Irresistible Case for Change Guiding Coalition New Processes Support / training Small Wins
  • 20. AccountabilityVisibility drives Accountability Accountability Drives Engagement Employee Engagement Drives Customer Engagement Talent Customer Retention Customer Service MPS Margin Per Sale www.blog.johnspence.com
  • 21. Best Practices: Talent • Create a pipeline of talent into your company. • Hire for attitude – train for skills. • Train people how to interview. • Use team interviewing. • Use a focused competency model. • Use numerous types of testing. • Do a thorough reference check. • Make sure they really want to work for you. • Hire slow“Hiringfast. a core competency! Make – fire Right”
  • 22. Vision
  • 23. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimpleAlso, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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