Allstate leadership session 2.14.14

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workshop for Allstate leaders

workshop for Allstate leaders

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  • 1. Strategies For Success
  • 2. Trusted Advisor
  • 3. What are you really trying to do for the people you serve?
  • 4. Perceived Value Unique Value-Added Solutions TRUSTED ADVISOR Expert on the Customer Expert on Your Products & Services MEDIUM LOW / NO Expert on Your Industry General Business Knowledge NITB
  • 5. CxRxI SO = Trust NITB
  • 6. “I am good at what I do… and I do it because I care about you.”
  • 7. What are three things you can do to increase your Source Credibility?
  • 8. (T + C + ECF) x DE = Success 1
  • 9. “Talent wins games, but teamwork and intelligence wins championships.” Michael Jordan
  • 10. What does it take to be a valued member of a team? Develop and display competence. Follow through on commitments. Deliver required results. Ensure your actions are consistent with your word. Stand behind the team and its people. Be enjoyable to work with. Treat people with respect Be passionate about your work and those you serve. Communicate and keep everyone informed. Help the other members of the team. Help members of other teams. Share ideas, information and credit. Hold yourself 100% accountable. 1
  • 11. HUGE data set… • 600,000 employees at 500 companies. • 6,800 senior executives. • 900 books and academic articles. • 30 CEOs of Fortune 500. From: Beyond Performance by Keller and Price
  • 12. Nine Elements of Organizational Health Direction Leadership Culture Accountability Coordination & Control Capabilities Motivation Customer Focus Innovation From: Beyond Performance by Keller and Price 1
  • 13. Key attributes of winning cultures • High aspirations and a desire to win • Extreme customer focus • A “think like owners” attitude • Bias to action • Individuals who team • Passion and energy Bain & Company 1 - 10 2 5
  • 14. 1 - 10 Core Principles of Workforce Productivity • Respect Employees • Clarify Objectives • Increase Transparency • Create Dialogue 2
  • 15. The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is… The level of highly satisfied and engaged EMPLOYEES in your business.
  • 16. Attachment to the company and willingness to give extra effort. Engaged Enabled Individual physical, social and emotional well-being at work. A work environment that supports productivity and performance. Energized SBA “All In” by Gostick and Elton 2
  • 17. 1,300,000 interviews: Basic 4 + 1 Wow — No Surprises — Celebrate Page 3 8
  • 18. Motivation Motive for Action
  • 19. Business Side • • • • • • • Integrity Innovation Accountability Execution Urgency Customer Focus Ownership Mentality
  • 20. • • • • • • D irection – vivid, clear, inspiring --- shared M easurements – specific, observable, focused C ompetence – very good at what they do C ommunication – open, honest, courageous M utual Accountability – all team members D iscipline – do this every day 3
  • 21. Accountability • 100% Clarity + Authority • 100% Agreement • Tracking & Post • Coach / Mentor / Train • Reward / Punish 4
  • 22. To create a highly accountable culture… • • • • • Communicate clearly and relentlessly. Set agreed-upon and highly specific metrics. Focus on results – not personalities. Treat people with “Ultimate Respect.” Force collaboration – teamwork is mandatory not optional. • Question all activities that don’t contribute to the company’s overall strategic goals. • Make sure that everyone in the organization – from top to bottom – focuses on accountability. • Manage AND lead!!!! 4
  • 23. Business Excellence Drives Accountability
  • 24. Leadership
  • 25. What you get from your people is a direct reflection of how you treat them!!
  • 26. Top 5 Characteristics… 1. 2. 3. 4. 5. 6. Honest Forward-looking Competent Inspiring Fair Supportive
  • 27. When values are clear… decisions are easy
  • 28. What is your personal Leadership Philosophy?
  • 29. Questions… Comments… Concerns… Issues???
  • 30. Workshop • What are THREE specific action steps you can take right away that will have a dramatic positive impact on the way you do your job?
  • 31. Thank You If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimple Please connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com www.slideshare.net/johnspence
  • 32. THANK YOU