The Leader of the Future
Why should I listen to you?
100+ a year since 1989
300+ in 19 years
90+ in 19 years
“Simplicity is theultimatesophistication”    Leonardo da Vinci
23,000,00074%
88%
High Potential / High Performance               Abbott, GE, Merrill Lynch, Microsoft,               IBM, Apple, State Farm...
The Seven C’s of Leadership 1.   Character 2.   Courage 3.   Communication 4.   Collaboration 5.   Competency 6.   Compass...
Character
The Leadership Challenge by Kouzes and Posner
I want a leader who will:                      Tell me the TRUTH.                      Has a clear vision for           ...
Courage                 TO THINK   BIG    TO BE   BOLD            To speak the   TRUTHTO MAKE   GREAT THINGS HAPPEN
To be… Vulnerable
Communications Ask GREAT questions… and LISTEN!
SMART Communications          DialogueAvoid                  Attack
The 4 Cs of TRUST       HIGH                    Affection   TRUST   Concern                    Dis-trust   Respect       L...
“I am good atwhat I do… andI do it because I    care about       you.”
Collaboration
Some really great advice… Anne Mulcahy CEO of Xerox and the third most powerful   1.   Build a network of great relationsh...
Competency               = a commitment to LL  Books  Book summaries  Audio books  Audio book summaries  Training DVDs  Se...
Business AcumenPersonal ExperiencePattern Recognition…  Strategic InsightDisciplined Execution
Compassion             Focus me             Know me             Care about me             Hear me             Help me feel...
Gen X   Y and C/Z            Respect            Freedom          Life-balance        Accomplishment         Appreciation  ...
Contribution
Detroit - 2011                    27% ---- 50%                    1,000+ @ $1                  Closed 44 schools          ...
1994       Profits = $13.9 Billion
WITH GREAT      POWER        COMES GREATRESPONSIBILITY(remember… they follow YOUR lead!)
Workshop   • Carefully read pages 6 – 24   • Take you time doing the     work shop on page 25/26.
To create a highly accountable culture…• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metric...
Sun Tzu on Business Execution• Solid strategy is essential to business success.• However, good strategic principles mean n...
Where are we going + how will we behave on the way?      Praise + Celebration                                             ...
Obstacles to Execution
Poor Communication1. There is a real void ofclear, direct andunderstandablecommunication. This resultsin people doing what...
Poor Behavior2. Dysfunctional behavior is accepted orignored and worse yet, colleagues,management reward it.
Lack of Clarity3. There is no definition of what isacceptable and what is unacceptable.
Lack of Accountability4. Management does not promote andconfirm that accountability is a keyprinciple within their company.
Loss of Talent5. Good people may leavebecause of frustration thattheir employer is ignoring theissue and is not proactive ...
6. Employees will believe that if their managers do not show that accountability is important, then employees will know th...
Accountability• 100% Clarity• Agreement• Tracking• Coaching• Reward / Punishment
Clarity
The Four Pieces of Paper…                    Agre                         e   men                                 t
EmpowermentHIGH          Loose     Ownership         Cannon      Mentality         Drone       ScapegoatLOW       LOW   Ac...
TrackingKeep a Compelling Scoreboard• It has to be simple• It has to be visible to the team• The has to show all key metri...
Create a “Dashboard” of all key measures                     Customer Retention    TalentCustomer Service                 ...
Coaching
Situational LeadershipHIGHLOW       LOW                            HIGH                    Skill
Final Workshop• What are the top THREE things you  must do right away to dramatically  increase the level of disciplined  ...
Thank You  If you have any questions at all please do not hesitate to send a note or call.               My email address ...
Advanced Leadership NAFCU 11.12
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Advanced Leadership NAFCU 11.12

  1. 1. The Leader of the Future
  2. 2. Why should I listen to you?
  3. 3. 100+ a year since 1989
  4. 4. 300+ in 19 years
  5. 5. 90+ in 19 years
  6. 6. “Simplicity is theultimatesophistication” Leonardo da Vinci
  7. 7. 23,000,00074%
  8. 8. 88%
  9. 9. High Potential / High Performance Abbott, GE, Merrill Lynch, Microsoft, IBM, Apple, State Farm, Mayo Clinic
  10. 10. The Seven C’s of Leadership 1. Character 2. Courage 3. Communication 4. Collaboration 5. Competency 6. Compassion 7. Contribution
  11. 11. Character
  12. 12. The Leadership Challenge by Kouzes and Posner
  13. 13. I want a leader who will:  Tell me the TRUTH.  Has a clear vision for where we are going.  Has the skills to get us there successfully.  And is excited about going with me.
  14. 14. Courage TO THINK BIG TO BE BOLD To speak the TRUTHTO MAKE GREAT THINGS HAPPEN
  15. 15. To be… Vulnerable
  16. 16. Communications Ask GREAT questions… and LISTEN!
  17. 17. SMART Communications DialogueAvoid Attack
  18. 18. The 4 Cs of TRUST HIGH Affection TRUST Concern Dis-trust Respect LOW LOW HIGH Competence
  19. 19. “I am good atwhat I do… andI do it because I care about you.”
  20. 20. Collaboration
  21. 21. Some really great advice… Anne Mulcahy CEO of Xerox and the third most powerful 1. Build a network of great relationships woman in the world! with people who want to see you succeed. 2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find. 3. Learn to be a learner. 4. Listen intently to your employees and to your customers.
  22. 22. Competency = a commitment to LL Books Book summaries Audio books Audio book summaries Training DVDs Seminars i-Tunes U Pod casts Blogs TED.com BigThink.com
  23. 23. Business AcumenPersonal ExperiencePattern Recognition… Strategic InsightDisciplined Execution
  24. 24. Compassion Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow Help me see my importance
  25. 25. Gen X Y and C/Z Respect Freedom Life-balance Accomplishment Appreciation Meaning
  26. 26. Contribution
  27. 27. Detroit - 2011 27% ---- 50% 1,000+ @ $1 Closed 44 schools 33,500 empty houses 91,000 vacant lots
  28. 28. 1994 Profits = $13.9 Billion
  29. 29. WITH GREAT POWER COMES GREATRESPONSIBILITY(remember… they follow YOUR lead!)
  30. 30. Workshop • Carefully read pages 6 – 24 • Take you time doing the work shop on page 25/26.
  31. 31. To create a highly accountable culture…• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metrics.• Focus on results – not personalities.• Force collaboration – teamwork is mandatory not optional.• Question all activities that don’t contribute to the company’s overall strategic goals.• Make sure that everyone in the organization – from top to bottom – focuses on accountability.
  32. 32. Sun Tzu on Business Execution• Solid strategy is essential to business success.• However, good strategic principles mean nothing if you don’t implementthem.• Thorough preparation is essential to execution.• Simplicity is the foundation of execution. Thus you should focus yourbusiness on a few simple ideas.• Align all activity with your core business goals. Eliminate everything else.• People drive execution. Hire, train, retain and motivate the best.• The business landscape is always changing, so to succeed you must beflexible.• Craft a simple message, and make sure everyone in the organization gets it –but also listen to everyone, so you know what’s going on.• Being good isn’t enough. Build “towering strengths.”
  33. 33. Where are we going + how will we behave on the way? Praise + Celebration Focus and Differentiation Eliminate Mediocrity “No”Measure / Track Communicate Stakeholders + Transparency guiding collation Renewal Vision + Values Training + Strategy time / money / Plans supplies / people Goals / Objectives Tactics / Actions Procedures / Protocols Clear / consistent / relentless Repeatable Process
  34. 34. Obstacles to Execution
  35. 35. Poor Communication1. There is a real void ofclear, direct andunderstandablecommunication. This resultsin people doing what theywant to do, not what theyneed to do and breeds aclimate of not caring aboutthe customers/clients ortheir colleagues.
  36. 36. Poor Behavior2. Dysfunctional behavior is accepted orignored and worse yet, colleagues,management reward it.
  37. 37. Lack of Clarity3. There is no definition of what isacceptable and what is unacceptable.
  38. 38. Lack of Accountability4. Management does not promote andconfirm that accountability is a keyprinciple within their company.
  39. 39. Loss of Talent5. Good people may leavebecause of frustration thattheir employer is ignoring theissue and is not proactive inseeking and implementing asolution to change theenvironment.
  40. 40. 6. Employees will believe that if their managers do not show that accountability is important, then employees will know that they can get away with unacceptable behaviors.Lack of Leadership
  41. 41. Accountability• 100% Clarity• Agreement• Tracking• Coaching• Reward / Punishment
  42. 42. Clarity
  43. 43. The Four Pieces of Paper… Agre e men t
  44. 44. EmpowermentHIGH Loose Ownership Cannon Mentality Drone ScapegoatLOW LOW Accountability HIGH
  45. 45. TrackingKeep a Compelling Scoreboard• It has to be simple• It has to be visible to the team• The has to show all key metrics• It has to tell you immediately if you are winning or losing!!
  46. 46. Create a “Dashboard” of all key measures Customer Retention TalentCustomer Service MPS Margin Per Sale
  47. 47. Coaching
  48. 48. Situational LeadershipHIGHLOW LOW HIGH Skill
  49. 49. Final Workshop• What are the top THREE things you must do right away to dramatically increase the level of disciplined execution and accountability in your organization?
  50. 50. Thank You If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimple Please connect with me on LinkedInAlso, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence
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