Some really great advice… Anne Mulcahy CEO of Xerox and the third most powerful 1. Build a network of great relationships woman in the world! with people who want to see you succeed. 2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find. 3. Learn to be a learner. 4. Listen intently to your employees and to your customers.
Competency = a commitment to LL Books Book summaries Audio books Audio book summaries Training DVDs Seminars i-Tunes U Pod casts Blogs TED.com BigThink.com
Business AcumenPersonal ExperiencePattern Recognition… Strategic InsightDisciplined Execution
Compassion Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow Help me see my importance
Gen X Y and C/Z Respect Freedom Life-balance Accomplishment Appreciation Meaning
WITH GREAT POWER COMES GREATRESPONSIBILITY(remember… they follow YOUR lead!)
Workshop • Carefully read pages 6 – 24 • Take you time doing the work shop on page 25/26.
To create a highly accountable culture…• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metrics.• Focus on results – not personalities.• Force collaboration – teamwork is mandatory not optional.• Question all activities that don’t contribute to the company’s overall strategic goals.• Make sure that everyone in the organization – from top to bottom – focuses on accountability.
Sun Tzu on Business Execution• Solid strategy is essential to business success.• However, good strategic principles mean nothing if you don’t implementthem.• Thorough preparation is essential to execution.• Simplicity is the foundation of execution. Thus you should focus yourbusiness on a few simple ideas.• Align all activity with your core business goals. Eliminate everything else.• People drive execution. Hire, train, retain and motivate the best.• The business landscape is always changing, so to succeed you must beflexible.• Craft a simple message, and make sure everyone in the organization gets it –but also listen to everyone, so you know what’s going on.• Being good isn’t enough. Build “towering strengths.”
Where are we going + how will we behave on the way? Praise + Celebration Focus and Differentiation Eliminate Mediocrity “No”Measure / Track Communicate Stakeholders + Transparency guiding collation Renewal Vision + Values Training + Strategy time / money / Plans supplies / people Goals / Objectives Tactics / Actions Procedures / Protocols Clear / consistent / relentless Repeatable Process
Poor Communication1. There is a real void ofclear, direct andunderstandablecommunication. This resultsin people doing what theywant to do, not what theyneed to do and breeds aclimate of not caring aboutthe customers/clients ortheir colleagues.
Poor Behavior2. Dysfunctional behavior is accepted orignored and worse yet, colleagues,management reward it.
Lack of Clarity3. There is no definition of what isacceptable and what is unacceptable.
Lack of Accountability4. Management does not promote andconfirm that accountability is a keyprinciple within their company.
Loss of Talent5. Good people may leavebecause of frustration thattheir employer is ignoring theissue and is not proactive inseeking and implementing asolution to change theenvironment.
6. Employees will believe that if their managers do not show that accountability is important, then employees will know that they can get away with unacceptable behaviors.Lack of Leadership
Final Workshop• What are the top THREE things you must do right away to dramatically increase the level of disciplined execution and accountability in your organization?
Thank You If you have any questions at all please do not hesitate to send a note or call. My email address is: firstname.lastname@example.org My twitter address is: @awesomelysimple Please connect with me on LinkedInAlso, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence
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