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Getting The Most Out Of SP Search SPSTC
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Getting The Most Out Of SP Search SPSTC


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  • JeffThe more we move that direction the more we are in the realm of findability….finding relevant, meaningful, actionable information…or building it from parts. We are all in the business of making the needle bigger
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  • Get better resultsthrough a search center with hit highlighting, results summaries, related queries, and enhanced relevanceFind information fasterwith metadata-driven refinement, query suggestions, search scopes, and federated results which help pinpoint informationSearch from anywhereIncluding mobile and desktop integration; Office Web Apps speed access to results; enhancements for multi-lingualOne-stop Search CenterScopes, web parts, refinements, best bets, top answers , advanced searchQuery federation brings together results from all over - native support for OpenSearchCore search experienceMetadata, taxonomy and social tags based results refinementImproved did you mean suggestionsNew pre-query and post related query suggestions“View in browser” link (for most office docs)Query syntax – suffix wildcards, Boolean (like micro* for both keywords and property restrictions)Improved relevance rankingNew ingredients: URL fuzzy matching, social tags, results click through, term proximity, extracted metadata, etc.Enhanced multi-lingual supportAutomatic detection of language of many document types and part of documentsSearch language selectionCompound word handling - e.g., Innovationszyklen” and ”innovation“, “zyklen”Improved ranking of documents in multilingual collectionsNew form factorsMobile search from Smartphone browsersDesktop search integration in Windows 7
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  • JeffPeople finding experienceFront door to the Office social networkBetter expertise & interest searchEmail mining to bootstrap profiles with interests and colleagues“Address book style” searchPhonetic name matching Nickname matchingRelevance models tuned specifically for people searchMetadata refinement, better hit highlighting, recently authored contentSocial behavior drives search qualityQuery suggestions mined from search logsSearch click through behavior drives relevance rankingSocial tagging drives relevance rankingSelf search - to drive people to participate content
  • JeffIn the enterprise we know that data can be in many places.There are Local Documents and Email, which are usually scattered on the information workers’ computerThere is data on remote pcs and servers (network shares) which people sometimes have as mapped drives on their pcYou also have Department and Team sites where you store information and have collaboration tools available to make your document sharing experience richer.There is also the Corporate Index which hold things like your enterprise portal, give you the ability to search for people’s expertise, and other informationLastly there is the internet, which is where people usually go to look for information that is outside of their organization
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  • JohnTime: 2 minutes.Speaker Notes:There are three levels of search customization that cover the spectrum:Configuring out of the box behaviorExtending existing components (e.g. Web Parts)Creating brand new componentsThe actual tools (sharepoint, SPD, VS) are provided as *examples* of the tools that you would work with at each of these levels.
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  • Transcript

    • 1. Getting The Most Out Of SharePoint Search
    • 2. Most search still sucks
      You can be
      a hero
      with 2010
      Also check out:
      “Why Your SharePoint Search Sucks” by Michal Pisarek @1130am
      Hike on over to CC111
    • 3. Search 101
      Search Experience
      Content – Organizing Your Data
      Practical Tips
    • 4. John Ross
      MVP SharePoint Server
      Sr. SharePoint Consultant – SharePoint911
      Professional SharePoint 2010 Branding
      Real World SharePoint 2010
      Professional SharePoint 2010 Administration
      Orlando, FL
    • 5. Companies often buy SharePoint, but search is an afterthought….but it shouldn’t be!
      Search is often one of the most powerful sources of ROI in SharePoint
      The best part is – it doesn’t take much to do great things with search in SharePoint!
      What is this session all about?
    • 6. Search 101
      Search centerUI for users to issue queries and interact with results
      Query serversAccept queries from users and return results
      Query Servers
      Scale Points
      IndexingExtract information from items to enable efficient matching
      CrawlingCollect content to be made searchable
      Content sourcesWhere the content lives
    • 7. Search SKUS
    • 8. 8
    • 9. Demo:
      Tour of the SharePoint Search Experience
    • 10. Search Center
      Windows 7 connector
      Related Searches
      Launch in Office Web Apps
      Refinement panel
      Federated results
    • 11. Can be used to perform broad or granular searching
      Free-Text words and phrases
      Boolean Operators*
      Wildcard Operator*
      Inclusion and Exclusion Operators*
      Property Restrictions
      * Means new for SP2010
      Performing queries
    • 12. Property Restriction:
      Boolean Operator
      Gears OR Sprockets
      Wildcard (really just prefix matching)
      Support for complex queries
      (“SharePoint Search” OR “Live Search”) AND (title:”Keyword Syntax” OR title:”Query Syntax”)
      Sample Queries
    • 13. Social / People search
      Phonetic and nickname matching
      Refine by focus, expertise, and other attributes
      Sort by relevance, name or social distance
      Recently authored content
      Expertise identification
    • 14. Desktop and SharePoint search
      My Stuff
      (Desktop Search)
      Find files on your PC
      Work with searchdirectly fromdesktopapplications
      Our Stuff
      (SharePoint Search)
      Enterprise-wide content
      People Search
      Department content
      Team and project info
      Remote PCs
      and servers
      Local documents
      and mail files
      Enterprise content
      Line of Business data
      Enterprise search experience integrated within Windows 7
      Tie together siloed business applications
    • 15. Federation
    • 16. Search Content Needs Gardeners
    • 17. Metadata
      Metadata is data about your data
      Example: Think about your car…
      Make, Model, Color, Other options
    • 18. Top 4 Organization Tips
      4. Encourage natural hierarchies
      Nest less important sites
      Discourage flat structures
      3. Use natural language for meta-data
    • 19. Top 2 Tips to Organize your Data
      2. Supply copious meta-data
      Authors, Dates, Titles
      1. Encourage archiving and garbage collection
      Archive obsolete data
      Delete junk
      Add expiration dates
      Use the noindex tag
    • 20. A Note on Indexing…
      If it’s not indexed, you can’t find it!!
      Crawl as much high-value data as you can afford
      Users often confuse poor ranking with failure-to-index (ie. crawl).
      You can index content from anywhere, not just SharePoint
      May need to use 3rd-party connectors
      (such as BA-Insight’s)
      Mixed Security models can be tricky
    • 21. Customizing the Search Experience
      Out of the box search is like an off the rack suit
      It works well for most
      Many will custom tailoring
      Common Examples
      Customized results
      Search visualization
      Improve usability
      Search driven applications!
    • 22. Customizing the Search Experience
      Custom search web parts, search driven applications
      Keyword searching, web part configuration, scopes…
      Customize search results, custom refiners,
    • 23. Quick and high value customization!
      Defined areas of content
      Can be defined in the Service Application or at Site Collection
      Web address
      Property query
      Content source
      * Search scopes are not security
      Search Scopes
    • 24. Scopes
    • 25. Demo:
      Customizing the Search Center
    • 26. Creating scopes is a little different
      Follow these steps to ensure accuracy of results from scopes!
      Have FAST Search for SharePoint?
    • 27. Master Pages and Search
      By Default the Search Centers use Minimal.Master which isn’t great for a number of reasons
      No navigation – at all.
      If you apply ANY other master page to it – it’ll break. Unless you take some extra steps…
    • 28. Nice huh?
    • 29. Tired of the search boxing showing in the breadcrumb when you try to get navigation in your search center?
      Randy Drisgill has a blog post that talks about what is happening:
      Best option for a fix: SharePoint 2010 Custom Master Page Adapter for Search
      Custom Search Center Master Page
    • 30. Searching on custom metadata
      Does anyone really wants to sit here while I run 40 minutes of crawls?
      Adding your metadata and setting it up to be searched is easy – just not something we can do here.
    • 31. The Quality Improvement Cycle
    • 32. Identifying the problem queries
      Listen to your users
      Discussions, email, …
      Provide feedback web part that creates a SharePoint list
      Look at the site analytics reports
      Popular queries (which queries should work well)
      Queries that failed (which queries didn’t work well)
      Look at Best Bets
      Hints at which queries need keyword management
      Hints of possible crawl sources
    • 33. Basics of search
      Relevancy is key
      Improving it is easy
      SharePoint Search is a powerful tool but in the hands of a skilled ninja it can be a deadly business weapon….or maybe get you a raise?
      There’s tons of ROI in search!!
      What did we talk about?
    • 34. Q&A