• Like
CRM OVER MOBILES
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

CRM OVER MOBILES

  • 312 views
Published

 

Published in Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
312
On SlideShare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
11
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. CUSTOMER RELATIOSHIP MAMNAGEMENT (CRM) OVER MOBILES
    E.P. JOHN
    11397044
    I MBA B SEC
  • 2. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
    Widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects.
    It involves using technology to organise, automate and synchronise business processes – principally sales activities, but also those for marketing, customer service and technical support.
    The overall goals are to find, attract and win new clients, nurture and retain those the company already has; entire former clients back into the fold and reduce the cost of marketing and client service.
  • 3. BENEFITS OF CRM
    The following are the benefits of CRM,
    Provide better customer service.
    Make call centres more efficient.
    Cross sell products more effectively.
    Helps sales staff, close deals faster.
    Simplify marketing and sales processes.
    Discover new customers.
    Increase customer avenues.
  • 4. ADVANTAGES OF CRM
    Get the edge
    Reduce staff down time
    Increase field productivity
    Increase customer face time
    Build customer intimacy
    Improve sales forecast accuracy
    Increase data accuracy
  • 5. CRM OVER MOBILES
    Provides more than just an email and scheduling capabilities: access and update sales opportunities, forecasts, customer service cases, notes and documents.
    In the area of small or medium business that attracts more prospects, with new customers and increase repeat business.
  • 6. CRM OVER MOBILES
    The software used are many,
    with many features, robust
    platform, easy deployment and
    provides productivity in the cloud computing.
    Because it is a cloud; based solution there is little technical expertise required and no need to manage and manage complex hardware infrastructure.
    It gives a cost effective solution that promises
    to deliver a quick ROI (Return on Investment),
    while focussing on core competencies.
  • 7. DEVELOPMENT OF CRM
    Business Productivity
    Sales force automation
    Marketing automation
    Customer service and support
    Business Intelligence
    Work flow automation
    Partner Relationship Management
  • 8. Business Productivity; is easy for a large or small business teams to collaborate and work with the customers more effectively through proper time and task management, communications, Microsoft outlook and office integration, document management and accounting integration.
    Sales force automation; This helps sales managers and executives and their teams exceed revenue targets with sales opportunity management, monitoring and forecasting.
  • 9. Marketing automation; With the built-in email campaign engine, integrated with sales and service management generate more targeted leads and close the loop with sales.
    Customer service and support; Track, escalate and resolve customer service incidence. Effectively optimise service resources and frontline service representatives to dramatically increase productivity and improve customer satisfaction. 
  • 10. Business Intelligence; put actionable insights into the hands of sales, marketing and service managers and executives. Key performance metrics and status reports enables to solve problems, seize opportunity and refine every day processes.
    Work flow automation; Gains are competitive advantage by automating and monitoring the critical business process. Notices of critical incidents and reduces manual work.
  • 11. Partner Relationship Management; Help employees and partners handle leads faster, collaborate more effectively on deals and improves sales forecasting with web access.
  • 12. THANK YOU