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Service design presentation group 6
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Service design presentation group 6


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Service design presentation group 6

Service design presentation group 6

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  • Fingerprints – unique
  • Finger bingo? Random finger to verify who you are?   United Arab Emirates
  • Transcript

    • 1.  
    • 2.
      • Don’t you hate when?...
      • You wait for age to get a drink?
      • The Music is so loud the bar staff cant hear your order?
      • The bar staff get your order wrong!?
      Automated Bartender
    • 3. What?
    • 4. User interaction
        • Once user has paid:
          • Bar tap
          • Optics
          • Soft drinks dispenser
      • Glass bottled drinks:
        • Vending machine
        • Robotic arm
    • 5. Problems
      • Older generation may not react
      • User not keen to pull their drink:
        • Should be given option
      • Touch screen’s built into pub tables:
        • Order drinks, food, snacks etc....
        • Pay at table
      • Conveyor belt system
      • Robot that walks around taking orders
    • 6. Self-Service Check-in at Hotels and Motels
    • 7. Introduction
      • Self service will help to solve most problems in hotels.
      • The software would be programmed to operate properly
      • It would help reduce frustration in customers that are kept waiting.
      • It would also lessen the work load on the employees, giving them time to greet and welcome the guest properly.
    • 8. Technological Gaps
      • There are currently no technological gaps
      • Because few of the machines have been tried in various hotels.
      • The machine has not yet been well distributed across the UK.
      • The machine doesn't yet have a passport scanner or an identification recognition software.
      • The identification of the customers will have to be done by a member of staff.
    • 9. Services That Could be Delivered
      • it would have a face everyone’s mother can love
      • Visual presentation of the room.
      • Ability to print out key cards after the room has been paid for.
      • It would offer the guest control, choice and convenience.
      • Discounts for customers, such as student discounts would be available.
    • 10. Peoples Reactions
      • Most guest found it fascinating, and enjoyed using it.
      • Older guest found it hard to operate and preferred using the usual check inn system
      • The staffs in the hotel grew to love it
      • Fear of unemployment
    • 11. What is Biometrics?
      • `An automated method of recognizing a person based on a physiological or behavioural characteristic – National Science & Technology Council
    • 12. Why Biometrics?
      • Increased Security
      • Reduced Identity Theft
      • Lower Bank Machine Crime
      • Eradicate Scams
      • Increased police efficiency
      • Better Consumer Environment
    • 13. The Future
      • Multi Recognition Systems
      • Replace Personal Identification
      • Reduced Crime
      • Greater Consumer Safety
      • Positive Experience
    • 14.  
    • 15. Benefits To The Customer:
      • Cheaper then owning your own car.
      • Don ’ t have to worry about the price for fuel.
      • Clean form of transport with zero
      • carbon footprint.
      • Less parking fees.
      • No need to maintain your own car.
      • Means you don ’ t need a garage or free
      • parking space at the costumer ’ s home.
    • 16. Benefits To The Company:
      • Less maintenance.
      • Cycle recharging means that the car
      • will be fully recharged for next user.
      • Power to recharge the cars will be produced on site.
      • Be able to track cars.
      • No staff will have to be on site to run the service.
      • At only one single site the service will only
      • take up between 2 and 4 parking spaces,
      • meaning less ground having to be purchased
      • or rented in cities.
    • 17. Robotic-Technology:
      • The use of a moving platform to take
      • the car to the costumer.
          • After the costumer finishes at the kiosk,
      • the car will be disconnected from the on-site
      • power source and provided for the customer,
      • unlocked and ready to go.
      • Robotically driven to the costumer.
          • After the costumer has arranged to use a
      • car from the service, the robotic technology
      • will be able to drive that car, under its own
      • power to that person.
    • 18. Public’s Reception and The Reaction From Users:
      • They’ll benefit from the cheaper car rental and the benefit of using a 100% electric powered car.
      What Technology Gaps Presently Exist?
      • Currently there isn ’ t anyway to produce enough
      • clean energy at the individual sites to maintain
      • the up keep of 4 cars.
      • The technology is still being developed to be able
      • to control cars remotely or by Artificial Intelligence – A.I.
    • 19. Post Office Self-Service
    • 20.
      • enable customers to conduct a wide variety of consumer transactions .
      • From paying bills, to weighing and properly posting packages, to paying taxes and even settling traffic fines
      What can it do
    • 21.
      • A Touch Screen through which users enter information (such as a pin number or transaction amount) and make menu selections
      • A scale upon which letters and packages can be weighed
      • A magnetic card reader to process debit card transactions
      • A bar-code scanner through which an identifying code is scanned from utility bills, telephone bills, cable bills, etc.
      • A Label Printing Controller that prints stamps and postage labels
      • A receipt printer to provide a record of all transactions for the customer
      • A data storage system
      Robotic -technology
    • 22.
      • Able to post letters whenever they want.
      • The best choice for those people unwilling to contact with other people.
      • Playing shop
      • The government , they will easily collect letter statistics, without much work.
      • Does not need too much space, just an area like bus station.
      • Gaps and future
      • It can not post too large package
      • At first set it up in the post office and in the future it may replace post office totally.
    • 23.