Enterprise wide BPM

Johnny Vartiainen, Owner Jova Consulting, 2013-14-24Enterprise wide BPM 1

Jova Consulting Presentations 1.Get started with BPMS 2.Enterprise Wide BPMS•Presentations can be downloaded from:•www.slideshare.net/johnnyvartiainen 2

Overview of Presentation● Executive summary● BPM overview● Business case 3

Executive summaryERP systems does an excellent job handling the “core” processes like manufacturing and finance withembedded workflow.Business Process Management (BPM) handles processes that are complementary to the coreprocesses. BPM has evolved to fill up the gap between core processes and e-mail.BPM is focused on user needs. A user task list shows the relevant actions a user has to work on. It doesnot matter if its 1 or 100 of processes, the user interface is always the same. A modern “guided” userinterface will decrease the need for education of the users.This presentation originated in 2009. Below is an update from April 2013:ABB Switzerland standardize on Visio BPMN 2.0 with SharePoint integration for social collaboration:Link to case study.ABB migrates from Lotus Notes to Office 365.SharePoint BPM module to be used for migration of Notes/Domino databases with complex workflow. 4

BPM overview 5

BPM origins “Replace what you have”. Too extreme. Hammer, DavenportBPR No tool support Document centric Notes, FileNet etc Workflow Hub-spoke integration SeeBeyond EAI Limited human workflow WebMethods capabilities Biztalk Evolving BPM standards Focus on modelingBPM System to system integration Not so integrated Open Business Standards, Human workflow Execution of modelsBPMS BPMN 2.0, social BPM Merged EAI and workflow. Dynamic (Adaptive) Case Management All in one package End to end processes 6

ISIS Papyrus

Typical Java, .net project Requirement 1 Requirement n 50 high level requirements Split into 150 use cases or user stories Use Cas e Use Cas e Use Cas e Use Cas e Use Cas e Use Cas e Split into 450 Work items for developers Work Work ItemWork Work Work ItemWork Work Work ItemWork Work Work ItemWork Work Work ItemWork Work Work ItemWork Generates 100+ issues like Item Item Item Item Item Item Item Item Item Item Item Item bugs, test failures, enhancement requests etc. Requirements are a moving target (evolving) “Pain Point” Scope creepTest Test Test Bug Test Bug Test Bug Test Bug FailureFailure Bug Failure Failure Bug Failure Bug Failure Bug Failure Failure 9

BPM “Built for change” Requirement 1 Requirement n 50 high level Requirements Split into 150 Use Cases or User Stories. Objectives capturedUse Cas e Use Cas e Use Cas e Use Cas e Use Cas e Use Cas e directly in BPM system Start process modelling Define workflow Add rules Work Work Work Work Work Work Item Item Item Item Item Item Split into 100 Work items for developers Supports evolving requirements Configuration of components Scope creep can be handled. No need to develop a web user Business can update rules interface 10

Process Centric Approach (BPM) Business agility Model Deploy Manage Business analyst Software developer Business analyst Software developer Focus is on business procedures and policies: that is process flows and the business rules that drive them. Tools that supports business constructs, easy to understand and update with out involvement from IT Code Centric Approach (Java, .net etc) Model Specify Implement DeployBusiness analyst Software architect Software developer System admin Iteration Full change request cycle Focus on classifications (class hierarchies and relationships) and object interactions. Use tools tailored for object oriented programming. Business analyst have to issue a change request for each change in the system. 11

End to end process integrationhttp://www.column2.com/2006/02/ 12

BPM Benefits ● Cost - Programming resources, such as Java programmers, are expensive. Any solution that minimizes custom development also reduces cost ● Risk - Working from components and design patterns that have been proven in many client solutions minimizes technical risk ● Adaptability - Solutions constructed through configuration are much easier to modify as needs evolve ● Time to market - The time required to design, implement, and debug custom code is significant ● Configuration of reusable components is dramatically faster than custom codingEMC 13

Business Process Modeling Notation (BPMN)The process model is the “run time”. You execute what you see.Documentation is always up to date. Business analyst is involved in modeling.Green dot shows execution path. 14

Business Rules EngineBPMS contains a Business Rules Engine.This can be exposed for other non BPM applications to provide consistent rulesbetween applications 15

Works on iPhone, iPad etc

Business case 17

Business case standardize and automate processes● Introduce a standard process notation based on BPMN 2.0 enterprise wide● Target are IS- and business processes through whole company, both internal- and customer facing● As a simple example the support process “Request new firewall rule” will be used to show pain points. This process is captured and automated with a BPMS system. ● Real BPM business case is supporting project execution with 6000 documents. Average project length is 3 years. A guided process layer is added on top of existing DMS. Too complicated to explain in this presentation. 18

No standard process notation Below is the current process library in SOX Tool. Only 50% is described, no standard notation. 19

IS process map overview SwitzerlandBernd Schachinger 20

New request complexity 3. IS manager on 2. Send request to vacation next weeks. country IS manager Delegate task. 13. One hour before implementing rule: Get an missing 4. Send mail template to fill in and instruct user to send it to helpdesk approval from 14 ord IS manager 10. Request addition rec . Ph info regarding proxy te da al on Up prov e . 14 h ap ap pr wit ov al 5. Send filled in 8. To be implemented by next template to helpdesk firewall service window1. Contactcolleague 6. Missing info in request 12. To be implemented by nextfor tribal (next) firewall service window 7. Provide missing infoknowledge 11. Provide missing info 9. Request info from requester why HTTP proxy cannot be used 21 15. Implement firewall rule .C lo 16. No notification to requester se 17. Helpdesk ask if rule is tic ke implemented t 18. Done 21

Request new firewall rule implemented in BPM● Process is automated without programming● One request eliminates 4 hours of waste time● Process self contained in BPMS ● Helpdesk dispatcher not needed 22

Step 1: Input form for firewall rule requests 23

Step 2: Country IS manager approval Click “process status” link 24

Step 2: Country IS manager approval Process status Clear indication where user is in the process Orange dot = current task 25

Step 2: Country IS manager approval 26

Step 3: Firewall admin preparation 27

Process is finished Green dot shows execution path 28

Return on investment● Some are reporting ROI of 220% or 360% from BPMS Read the real story here● More important is that you can standardise on a generic toolset that can be applied to many initiatives enterprise wide 29

BPM Provider Company Wide Domain Model Most important component is the knowledge workerJava .NET SAP SharePoint MDM etc Integrated development frame work SOX Compliance Business Architecture Corporate Wide Process Library based on BPMN Corporate Wide Business Rules Management System (BRMS) Corporate Wide W orkflow Engine G roup, Role, Task, Dynamic Case Management Corporate Wide Process Integration Services (SOA) Real time Business Activity Monitoring (BAM) = BPM capabilities = BPM supports / defines 30 = Empowers and motivates knowledge workers

IS landscapeComposite application Aggregated my tasksFramework (CAF) service for applications Corporate Wide Process Library based on BPMN BPMS Layer Corporate Wide Business Rules (BRMS) “Built for change” CommonMaster Corporate Wide Workflow Engine (Tasks) Domain Data Unified tool set Corporate Wide Case Management Model Built in Change Management, audit trail (SOX Compliant) Corporate Wide Process Integration Services (SOA, ESB) Real Time Business Activity Monitoring (BAM, BI)GroupTools Create services-, extract valuable (shared) rules to rules engine Project Risk Project Installed Opportunities Management Execution Risk Base 31

Tackle first BPM project● Find the process that gives real business value ● Business case: support business project execution● Which BPM to use? ● First check what you have in your company. Instead of implementing new BPM the business case point to existing Documentum installation and enable the xCP BPM part.● Separate and decide on project and global business catalog process budgeting ● Which process activity is related to the project and which can be reused in the company ● Option to use outsourced service providers if the service can clearly be defined● Translate customer needs to execution BPMN models ● Use internal resources or local consultants● Be prepared for questions that you thought from the beginning is “common sense” ● It is not :) 32

Reference● ABB Schweiz AG ● Enterprise wide global adoption of Documentum xCP BPM – Documentum software installed base since 10 years – Documentum xCP BPM license available enterprise wide – First phase develop BPM processes for project execution “guidance” ● Jova Consulting ● Consulting/developing project execution BPM solution ● Define global business catalog – EMC India develops global business catalog 33

BPM Vendor overview● IBM BPM (Websphere) ● Lombardi BPM fully integrated in the offer● Oracle 11g ● BEA BPM completely integrated in the offer● EMC Documentum ● xCP BPM available since 2003 OOTB in Documentum ● Excellent opportunity for BPMS if you already have Documentum ● Case management capabilities ● xCP BPM can be integrated and exposed to SharePoint● SharePoint ● Limited workflow/BPM capabilities. ● Coding instead of configuration of workflows makes development expensive and difficult to maintain ● BPM Add on available for example K2 BPM● Open source options (Java based) – Bonitasoft 34 – Activiti

Thank you!Visit us at: www.jovaconsulting.chhttp://www.callista-group.com 35

Backup slides 36

SharePoint focus areas limited workflow/BPM support 37

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Enterprise wide BPM

by Johnny Vartiainen on Feb 12, 2010

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Enterprise wide BPM Presentation Transcript