What’s	                          Next?	                                           JOHN	  M	  BERNARD	                     ...
Every Opportunity   Every Employee   Every Time SM                                                     2	  
Brandy	  Cochran	           So9ware	  Engineer	  I	  	  	  	  	  	  	  Every Opportunity                                 E...
Every Opportunity   Every Employee   Every Time SM                                                     4	  
Every Opportunity   Every Employee   Every Time SM                                                     5	  
YES	           THE	  NOW	  MOMENT	  Every Opportunity   Every Employee   Every Time SM                                    ...
Every Opportunity   Every Employee   Every Time SM                                                     7	  
DAVE	  CARROLL	                                             BREAKS	  GUITARS	  Every Opportunity         Every Employee   ...
SOCIAL	  GOOD	               TOTAL	  TRANSPARENCY	                                                              WORK/LIFE	...
The	  Era	  of	                                                                                              MASS	  CUSTOM...
THE	  CHIP	  DIP	     Manufacturing	  Jobs	                                                                               ...
“This	  economic	  crisis	  doesn’t	         represent	  a	  cycle.	  It	  represents	  a	         reset.	  It’s	  an	  em...
THEN	   NOW	      DRIVER	                Managerial	  Hierarchy	              Customer	  Need	      ORGANIZATION	         ...
YES	    NOWEvery Opportunity   Every Employee   Every Time SM                                                     14	  
7	  Stages	  of	  	          YESability	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	 ...
ACTIVELY	                                              ACTIVELY	          DISENGAGED	          29%	                31%	   ...
HIGH-­‐ENGAGEMENT	  ORGANIZATIONS	                   	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  -­‐37%	              ...
Every	  Time	                 Every	  Employee	    Every	  Opportunity	  Every Opportunity   Every Employee   Every Time S...
Who	  	                      MANAGES	                                       the	                  NOW?Every Opportunity   ...
Management’s	      work	  MUST	  BE	      COMPLETE	      before	  the	  	                    M	  	  	  	  O	  	  	  	  M	 ...
Understand	  the	                                                                  Inspire	  Change	  	             SHIFT	...
The	  Neuroscience	  of	  Change	       SHARED	  	       VISION	              	                                         Re...
14%	                                                             -­‐20%	      Concern	  for	                              ...
COMING	  November	  1,	  2011	                                       Published	  by	  John	  Wiley	  &	  Sons	            ...
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What's Next: The Future of Leadership

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What's Next: The Future of Leadership

  1. 1. What’s   Next?   JOHN  M  BERNARD   Chairman  &  Founder  Every Opportunity Every Employee Mass  Ingenuity   Every Time SM 1  
  2. 2. Every Opportunity Every Employee Every Time SM 2  
  3. 3. Brandy  Cochran   So9ware  Engineer  I              Every Opportunity Every Employee Every Time SM 3  
  4. 4. Every Opportunity Every Employee Every Time SM 4  
  5. 5. Every Opportunity Every Employee Every Time SM 5  
  6. 6. YES   THE  NOW  MOMENT  Every Opportunity Every Employee Every Time SM 6  
  7. 7. Every Opportunity Every Employee Every Time SM 7  
  8. 8. DAVE  CARROLL   BREAKS  GUITARS  Every Opportunity Every Employee Every Time SM 8  
  9. 9. SOCIAL  GOOD   TOTAL  TRANSPARENCY   WORK/LIFE   INTEGRATION  Every Opportunity Every Employee Every Time SM 9  
  10. 10. The  Era  of   MASS  CUSTOMIZATION   The  Era  of   NOW   MASS  PRODUCTION   The     GREAT   THEN   RECESSION   www   1920          1930        1040        1950        1960        1970        1980        1990        2000        2010        2220  Every Opportunity Every Employee Every Time SM 10  
  11. 11. THE  CHIP  DIP   Manufacturing  Jobs   Number  of  Potato  Chip           as  a  %  of  U.S.  Employment  (1)   Flavors  in  the  World’s  Markets  (2)   24   1400   22   1300   20   1200   18   1100   16   1000   14   900   12   800   10   700   8   600   6   500   4   400   2   300   0   200   1980    1982    1984    1986    1988    1990    1992    1994    1996    1998    2000    2002    2004    2006    2008    2010   SOURCE:  (1).  U.S.  Bureau  of  Labor  StaZsZcs    (2).  Mass  Ingenuity  Every Opportunity Every Employee Every Time SM 11  
  12. 12. “This  economic  crisis  doesn’t   represent  a  cycle.  It  represents  a   reset.  It’s  an  emoZonal,  raw  social,   economic  reset.  People  who   understand  that  will  prosper.  Those   who  don’t  will  be  le9  behind.”   Jeffrey  Immelt,  CEO,  General  Electric  Every Opportunity Every Employee Every Time SM 12  
  13. 13. THEN   NOW   DRIVER   Managerial  Hierarchy   Customer  Need   ORGANIZATION   FuncZonal   Process  Centric   DECISIONS   Centralized   Decentralized   IMPROVEMENT   Big  Ideas   Micro-­‐Improvements   USE  OF  DATA   Management   Everyone   PROBLEM  SOLVING   Ad  Hoc,  IntuiZve   Standardized,  Fact  Based   SPEED   Slow   Fast  Every Opportunity Every Employee Every Time SM 13  
  14. 14. YES   NOWEvery Opportunity Every Employee Every Time SM 14  
  15. 15. 7  Stages  of     YESability                                                                      7.    Own  the  SoluZon                                                                                                                                                        6.    Own  the  Problem                                                                                  5.    Take  IniZaZve                                                            4.    Suggest  SoluZons                                          3.    Voice  Opinions                      2.    Understand  Orders   1.    Follow  Orders  Every Opportunity Every Employee Every Time SM 15  
  16. 16. ACTIVELY   ACTIVELY   DISENGAGED   29%   31%   ENGAGED   40%   Data  Courtesy  of                 DISENGAGED   The  Gallup  OrganizaZon   Failing  miserably  Every Opportunity Every Employee Every Time SM 16  
  17. 17. HIGH-­‐ENGAGEMENT  ORGANIZATIONS                                  -­‐37%   ABSENTEEISM                -­‐49%   TURNOVER  (low  turnover  org.)                                                -­‐25%   TURNOVER  (high  turnover  org.)                                              -­‐27%   SHRINKAGE                -­‐49%   SAFETY  INCIDENCES   -­‐60%   QUALITY  (Defects)                                                                                                                    +12%   CUSTOMER  RATINGS   Difference                                  op    a  nd                                                    +18%   PRODUCTIVITY                     Between  T                   Boiom  QuarZle  Performance                                                                                                                        +16%   PROFITABILITY   SOURCE:  The  Gallup  OrganizaZon    Every Opportunity Every Employee Every Time SM   17  
  18. 18. Every  Time   Every  Employee   Every  Opportunity  Every Opportunity Every Employee Every Time SM 18  
  19. 19. Who     MANAGES   the   NOW?Every Opportunity Every Employee Every Time SM 19  
  20. 20. Management’s   work  MUST  BE   COMPLETE   before  the     M        O        M        E        N        T   NOW  Moment   arrives.  Every Opportunity Every Employee Every Time SM 20  
  21. 21. Understand  the   Inspire  Change     SHIFT  from   with  a   NOW  to  THEN   Shared     Create  the         Vision   NOW  Mindset   Quit  Bossing  &     Leverage  the     Start  Teaching   Game  Changers     Eliminate   Social  Media   the  Fear   Cloud  CompuZng   Millennial  Mindset   Build  Total   Connect  EVERY  employee   Transparency   through  measures  they  can  impact   through  Quarterly   Target  Reviews   InsZtuZonalize  a  common  method     Achieve  real  Breakthroughs   for  Problem  Solving  Every Opportunity Every Employee Every Time SM 21  
  22. 22. The  Neuroscience  of  Change   SHARED     VISION     Recepcvity   Dopamine    Heard   “Squirt”   to  Change   Skills     Improvement           Performance    Wriien   Dopamine   Heightened   Improvement      Down   “Squirt”   Learning   Self-­‐Esteem           Sense  of     Belonging     Dopamine   Pro-­‐Social      Spoken   “Squirt”   Teamwork     Behavior    Every Opportunity Every Employee Every Time SM 22  
  23. 23. 14%   -­‐20%   Concern  for   Permanente  Dental  Associates   Time  to     Comfort   The  Ups  and  Downs  of   Appointment       22%   DenZsts   Managing  in  the  NOW   -­‐50%   Time  to  First   Engaged  in   Appointment   Research       -­‐41%   68%   DenZsts     Processes  in   Idle  Time   Control       -­‐46%   9%   DenZst   68%   Outcomes   DenZst   Turnover   MeeZng   Engagement   Plan    Every Opportunity Every Employee Every Time SM 23  
  24. 24. COMING  November  1,  2011   Published  by  John  Wiley  &  Sons   JOHN  M.  BERNARD   Chairman  &  CEO   Mass  Ingenuity   jbernard@massingenuity.com   503.957.9923   www.massingenuity.com   Available  through  Amazon,   Barnes  &  Noble,  Borders,  etc.  Every Opportunity Every Employee Every Time SM 24  

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