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What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
What's Next: The Future of Leadership
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What's Next: The Future of Leadership

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  • 1. What’s   Next?   JOHN  M  BERNARD   Chairman  &  Founder  Every Opportunity Every Employee Mass  Ingenuity   Every Time SM 1  
  • 2. Every Opportunity Every Employee Every Time SM 2  
  • 3. Brandy  Cochran   So9ware  Engineer  I              Every Opportunity Every Employee Every Time SM 3  
  • 4. Every Opportunity Every Employee Every Time SM 4  
  • 5. Every Opportunity Every Employee Every Time SM 5  
  • 6. YES   THE  NOW  MOMENT  Every Opportunity Every Employee Every Time SM 6  
  • 7. Every Opportunity Every Employee Every Time SM 7  
  • 8. DAVE  CARROLL   BREAKS  GUITARS  Every Opportunity Every Employee Every Time SM 8  
  • 9. SOCIAL  GOOD   TOTAL  TRANSPARENCY   WORK/LIFE   INTEGRATION  Every Opportunity Every Employee Every Time SM 9  
  • 10. The  Era  of   MASS  CUSTOMIZATION   The  Era  of   NOW   MASS  PRODUCTION   The     GREAT   THEN   RECESSION   www   1920          1930        1040        1950        1960        1970        1980        1990        2000        2010        2220  Every Opportunity Every Employee Every Time SM 10  
  • 11. THE  CHIP  DIP   Manufacturing  Jobs   Number  of  Potato  Chip           as  a  %  of  U.S.  Employment  (1)   Flavors  in  the  World’s  Markets  (2)   24   1400   22   1300   20   1200   18   1100   16   1000   14   900   12   800   10   700   8   600   6   500   4   400   2   300   0   200   1980    1982    1984    1986    1988    1990    1992    1994    1996    1998    2000    2002    2004    2006    2008    2010   SOURCE:  (1).  U.S.  Bureau  of  Labor  StaZsZcs    (2).  Mass  Ingenuity  Every Opportunity Every Employee Every Time SM 11  
  • 12. “This  economic  crisis  doesn’t   represent  a  cycle.  It  represents  a   reset.  It’s  an  emoZonal,  raw  social,   economic  reset.  People  who   understand  that  will  prosper.  Those   who  don’t  will  be  le9  behind.”   Jeffrey  Immelt,  CEO,  General  Electric  Every Opportunity Every Employee Every Time SM 12  
  • 13. THEN   NOW   DRIVER   Managerial  Hierarchy   Customer  Need   ORGANIZATION   FuncZonal   Process  Centric   DECISIONS   Centralized   Decentralized   IMPROVEMENT   Big  Ideas   Micro-­‐Improvements   USE  OF  DATA   Management   Everyone   PROBLEM  SOLVING   Ad  Hoc,  IntuiZve   Standardized,  Fact  Based   SPEED   Slow   Fast  Every Opportunity Every Employee Every Time SM 13  
  • 14. YES   NOWEvery Opportunity Every Employee Every Time SM 14  
  • 15. 7  Stages  of     YESability                                                                      7.    Own  the  SoluZon                                                                                                                                                        6.    Own  the  Problem                                                                                  5.    Take  IniZaZve                                                            4.    Suggest  SoluZons                                          3.    Voice  Opinions                      2.    Understand  Orders   1.    Follow  Orders  Every Opportunity Every Employee Every Time SM 15  
  • 16. ACTIVELY   ACTIVELY   DISENGAGED   29%   31%   ENGAGED   40%   Data  Courtesy  of                 DISENGAGED   The  Gallup  OrganizaZon   Failing  miserably  Every Opportunity Every Employee Every Time SM 16  
  • 17. HIGH-­‐ENGAGEMENT  ORGANIZATIONS                                  -­‐37%   ABSENTEEISM                -­‐49%   TURNOVER  (low  turnover  org.)                                                -­‐25%   TURNOVER  (high  turnover  org.)                                              -­‐27%   SHRINKAGE                -­‐49%   SAFETY  INCIDENCES   -­‐60%   QUALITY  (Defects)                                                                                                                    +12%   CUSTOMER  RATINGS   Difference                                  op    a  nd                                                    +18%   PRODUCTIVITY                     Between  T                   Boiom  QuarZle  Performance                                                                                                                        +16%   PROFITABILITY   SOURCE:  The  Gallup  OrganizaZon    Every Opportunity Every Employee Every Time SM   17  
  • 18. Every  Time   Every  Employee   Every  Opportunity  Every Opportunity Every Employee Every Time SM 18  
  • 19. Who     MANAGES   the   NOW?Every Opportunity Every Employee Every Time SM 19  
  • 20. Management’s   work  MUST  BE   COMPLETE   before  the     M        O        M        E        N        T   NOW  Moment   arrives.  Every Opportunity Every Employee Every Time SM 20  
  • 21. Understand  the   Inspire  Change     SHIFT  from   with  a   NOW  to  THEN   Shared     Create  the         Vision   NOW  Mindset   Quit  Bossing  &     Leverage  the     Start  Teaching   Game  Changers     Eliminate   Social  Media   the  Fear   Cloud  CompuZng   Millennial  Mindset   Build  Total   Connect  EVERY  employee   Transparency   through  measures  they  can  impact   through  Quarterly   Target  Reviews   InsZtuZonalize  a  common  method     Achieve  real  Breakthroughs   for  Problem  Solving  Every Opportunity Every Employee Every Time SM 21  
  • 22. The  Neuroscience  of  Change   SHARED     VISION     Recepcvity   Dopamine    Heard   “Squirt”   to  Change   Skills     Improvement           Performance    Wriien   Dopamine   Heightened   Improvement      Down   “Squirt”   Learning   Self-­‐Esteem           Sense  of     Belonging     Dopamine   Pro-­‐Social      Spoken   “Squirt”   Teamwork     Behavior    Every Opportunity Every Employee Every Time SM 22  
  • 23. 14%   -­‐20%   Concern  for   Permanente  Dental  Associates   Time  to     Comfort   The  Ups  and  Downs  of   Appointment       22%   DenZsts   Managing  in  the  NOW   -­‐50%   Time  to  First   Engaged  in   Appointment   Research       -­‐41%   68%   DenZsts     Processes  in   Idle  Time   Control       -­‐46%   9%   DenZst   68%   Outcomes   DenZst   Turnover   MeeZng   Engagement   Plan    Every Opportunity Every Employee Every Time SM 23  
  • 24. COMING  November  1,  2011   Published  by  John  Wiley  &  Sons   JOHN  M.  BERNARD   Chairman  &  CEO   Mass  Ingenuity   jbernard@massingenuity.com   503.957.9923   www.massingenuity.com   Available  through  Amazon,   Barnes  &  Noble,  Borders,  etc.  Every Opportunity Every Employee Every Time SM 24  

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