Thinking tool to baseline the readiness of a citizen e-hub - the site to engage, collaborate, present and interact.

1. Citizen e-Hub Readiness Assessment Concept Proposal
A. Strategic Intention
The strategic intention provides the logical definition of the why, what, how, and who of the
Citizen e-Hub. It serves as the look up reference to elaborate the performance metrics to be
concretized in the composition of the Citizen e-Hub Readiness Assessment
A.1 Strategic Intent Components
SI.1 Mission of the Citizen e-Hub High level purpose
SI.2 Stakeholders of the Citizen e-Hub Interest groups
SI.3 Values of the Citizen e-Hub Good to affirm
SI.4 Vision of the Citizen e-Hub Envisioned future state or conditions
SI.5 Goals of the Citizen e-Hub High level targets to realize the vision
SI.6 Services of the Citizen e-Hub Actions and products to conretized the goals
SS.7 Outcomes of the Citizen e-Hub Measurable results to accomplish from the services
SI.8 Requirements of the Citizen e-Hub Good, services, skills, funds to bring the outcome
SI.9 Organization of the Citizen e-Hub Structure role and responsibilities to control delivery of
requirements and results.
B. Readiness Assessment Framework
Citizen e-Hub provides the knowledge and interactive platform for digital citizen. The digital
citizen refers to person that participate in society using certain amount of information and
communications technology. The digital citizen possesses a must have access, skills and knowledge
to interact with private and government organizations through the means of digital tools such as
computer, Internet, mobile phones, and other devices that mediate the conduct of business and
collaboration through the use of information and communications technology.
B.1. Assessment Domains
The Citizen e-Hub Readiness assessment defines the attributes that make any"point of presence"
the organization to realize digital citizenship.
No. Areas Description
AD.1 Access Availability and suitability of connecting devices, location, bandwidth and
software to bring the digital citizen inside the Citizen e-Hub.
AD.2 Services Availability and suitability of digital applications that provide the services to
initiate and sustain the activities of a digital citizen in the Citizen e-Hub.
AD.3 Skills Availability and maturity of knowledge and ability to become digital citizen and to
contribute to the Citizen e-Hub
AD.4 Content Availability, relevance, and usability of information to be shared in the knowledge
commons of the Citizen e-Hub
AD.5 Motivation Availability and maturity of practices, policies, regulation, strategies, goals,
objectives in the organization to support the intent of Citizen e-Hub
AD.6 Process Availability of business areas, tasks and activities, and products to align with the
engagement and transaction requirements of the e-Citizen e-Hub
AD.7 Technology Availability of the technical infrastructure, standard references, hardware,
software, network, bandwidth, and technical skills to align with the technology
based delivery of the Citizen e-Hub services.
AD.8 Organization Availability of structured roles and responsibilities to initiate, implement and
sustain the advocay, governance and control requirements of the e-Citizen e-Hub