Training Title: Essentials of e-Government ICT Project Management Training Goals: Improve the leadership, management, and technical mindsets and practices behind the e-Government ICT project’s performance, methodology, justification, planning, implementation, control, evaluation and support. Training Schedule & Topics: Time Day 1 Day 2 Day 3 Day 4 Day 58:00-8::30 Registration Synthesis of Day 1 Synthesis of Day 2 Synthesis of Day 3 Synthesis of Day 4 8:30-9:00 Invocation Walkthrough: Presentation: Output: Output: Course Orientation Content Outline of Project Project Management Group Presentation: Process Mapping: S.I.P.O.C. Management Methodology Analytical Tools and Log Frame Handbook Templates9:00-10:00 Presentation: Presentation: Walkthrough: Presentation: Presentation: Project Management Project Management Project Visioning and Sourcing and Solution Testing and Basic Definitions Phases: Initiation and Logical Framework Procurement Acceptance Planning Approach Strategy10:00-10:30 Break Break Break Break Break10:30-11:30 Presentation: Presentation: Walkthrough: Walkthrough: Presentation: Project Management Project Management Project Scope, Time, Project Terms of Open Technology Support Competencies Phases: Execution, Resource and Cost Reference for Project Management Control and Closure Office11:30-12:00 Activity: Presentation: Walkthrough: Output Demonstration: Project Management ICT Solution Development Risk Identification and Group Presentation: Project Documentation and Maturity Assessment Stages: Visioning and Mitigation Requirement Project Charter Virtual Collaboration Requirement Modeling Software12:00-1:00 Lunch Lunch Lunch Lunch Lunch 1:00-3:00 Presentation: Presentation: Activity: Activity: Demonstration: Project Management ICT Solution Development : Project Management Project Work Breakdown Methodology Standards Stages: Building, Testing, Develop Project Log Plan Scheduling, Dependencies, Acceptance and Release Frame Resources and Gantt Chart Software 3:00-3:30 Break Break Break Break Break 3:30-5:00 Presentation: Activity: Walkthrough: Presentation: Demonstration: ICT Solutions Input, Task, Output, Business Case Solution Requirement Process, Data and Development Life-Cycle Responsible Checklist for Formulation and Modeling and Design Technology Modeling Framework the Project Phases Stakeholders Analysis Software
Training Content DetailsIntroduction: Most if not all government agencies have, in one way or another, planned and implemented ICT based development projects, whichmay be small, medium or large in scale. ICT Projects are part of the bigger operational environment of the agency which embraced the aligned use of technology in service andbusiness delivery improvement. They relate technology use initiatives to programs as well as to the goals, objectives and budget allocation ofan organization. Once the ICT projects are completed, they could become part of the mainstream operations of the organization. In this sense,the outcomes of ICT project are destined to contribute to the performance expectations and mandate realization of the organization. For thisreason, an overarching framework and a methodology that put in context the existence and implementation of ICT projects are essential.Different kinds of framework, methodology, standards, and tools that underpin the process and deliverables of projects will be discussed inthis training. No need to re-invent the wheel. There is much to learn and to improve from the body of knowledge and repository of documentedpractices, and from openly shared best practice templates. There is no excuse for not making technology support the process delivery ofproject management. Business ready open standard software is freely available to meet the core service requirement of the projectmanagement office in all organization. Managing ICT projects is challenging. Project managers need to be concerned about all aspects of project justification, planning,capacity building, solution implementation, and delivery support. It covers goal setting, organization, resource and cost management, andhanding over the project outputs and deliverables to the project owners. The tasks of project managers become more complex when ICTprojects are implemented within the government regulatory and cultural constraints. Governments have overarching development goals andgovernment agencies have their own plans to address their service delivery goals and mandates. In addition, different stakeholders of ICTprojects and programs, including the critical public, tend to have high expectations. The training modules focus on mindsets, methodology,thinking tools, and software to direct ICT projects. The unique challenges of building the project case, planning the execution, managing the scope/time/cost, controlling the solutiondevelopment, mitigating the risks, documenting the process, insuring the quality deliverables, and communicating with stakeholders, arehighlighted in this training. The critical knowledge areas in ICT project management, as well as the different project management phases andthe processes involved in each phase, are also discussed. It includes provision of openly shared thinking tools and software to handle thecapturing, recording, analysis, and monitoring requirements of ICT project management. The training design brings to government leaders, managers and support people the knowledge references to build or to improve theleadership, management and technical mindsets and practices behind the e-Government ICT project’s performance, methodology,justification, planning, implementation, control, evaluation and support. It uses extensively the knowledge presented in the publishedUNAPCICT Academy of ICT Essentials for Government Leaders: Module 7 – ICT Project Management in Theory and Practice. It makes referenceson other freely downloadable documents that talk about industry standards on project management. The freely shared publications andsoftware are meant to support the appropriate formation of all project management offices to support ICT projects in government.
MODULE 1Module Title: ICT PROJECT MANAGEMENT COMPETENCY FRAMEWORK Training Objectives Topics Learner OutcomesDescribe the knowledge, skills and attitudes 1. The Definition of Project Management and 1. Understand project managementrequirements to manage the projects Project Management Office basic vocabulariestowards success 2. The Project Manager, Project Team, and 2. Understand the project Project Stakeholders management’s people, process and 3. The Process and People Responsibilities of a technology dynamics Project Manager 3. Differentiate the knowledge and 4. The Knowledge and Skills Domains of Project skills expectations in doing project Management management – from organizational 5. The Project Management Maturity Assessment and project manager perspectives. 6. The Project Management Health Status of the 4. Perform capability maturity Organization assessment of project management situation of the organizationMODULE 2Module Title: ICT PROJECT MANAGEMENT REFERENCE STANDARDS Training Objectives Topics Learner OutcomesExplore the various references standards that 1. Project Management Methodology Standards 1. Understand the projectdefines the mindset, methodology and management principles andcertification in managing projects 1. Logical Framework Approach (LFA) performance specification provided 2. Project Management Body of by the different standards Knowledge (PMBoK) 2. Differentiate the knowledge and 3. Project in Controlled Environment skills to support the prescribed (PRINCE2) process and tools in doing project management 2. ICT Solution Development Life-Cycle Framework 3. Make contextualize application of 1. Software Engineering Body of the standards in building the Knowledge (SWEBOK) project management methodology 2. Microsoft Solutions Framework (MSF) of the organization 4. Formulate project management capability maturity model using the competency references provided by the standards.
MODULE 3Module Title: ICT PROJECT MANAGEMENT METHODOLOGY Training Objectives Topics Learner OutcomesBuild common understanding on the detailed 1. Project Management Phases: 1. Describe and differentiate theprocesses, deliverable, templates and tools Phase 1-Initiation (Business Case and Project project management phases andto manage ICT project for e-government and Terms of Reference) solution development life-cycle ofcommunity development Phase 2-Planning (Project Management Plan) an ICT project Phase 3-Execution (Deliverables Implementation 2. Identify the processes, its and Quality Assurance) requirements, its procedures, its Phase 4-Control and Monitoring (Change deliverable, and exit phase Management and Status Reporting) checkpoints Phase 5-Closure (Signing Off, Lessons Learned 3. Associate and fill up specific and Administrative Closure) documentation template to record the processes and deliverable. 2. ICT Solution Development Stages: 4. Describe and use specific methods Stage 1: Visioning and Business Planning and tools to realize the desired (Concept and Plan) results for each project Stage 2: Analysis and Design (Requirements and management phase and solution Specifications) development stage/ Stage 3: Development and Testing (Installation, 5. Create the content outline of a Configuration, Coding and Testing) project management office – Stage 4: Operational Testing and handbook on project management Implementation ( Training and Deployment) Stage 5: Post Implementation Operations and Support (Support and Closing) Open ICT Project Management Essentials Capability Building by John J. Macasio Is licensed under a Creative Commons Attribution-Share Alike 3.0 Philippines License. www.onecitizen.net
MODULE 4Module Title: ICT PROJECT MANAGEMENT ANALYTICAL TOOLS AND TEMPLATES Training Objectives Topics Learner OutcomesElaborate the use of project management 1. Project Visioning 1. Facilitate project visioning andtools to capture, store and analyze project 2. Project Log Frame expectation buildingdata and generate project information and 3. Project Stakeholder Analysis 2. Compose project log frame and businessknowledge , and how to use project 4. Project Scope Definition and Estimation casetemplates to document project management 5. Project Cost Determination, Budgeting 3. Perform project scoping and estimationdeliverable on each phase or stage of the ICT and Cost Benefit Analysis 4. Identify and plan the project risksproject 6. Project Risk Identification and Mitigation 5. Formulate project terms of reference Formulation 6. Write the project management plan 7. Business Case Formulation 7. Define service level agreement and 8. Request for Proposal Definition performance metrics to qualify project 9. Project Management Plan deliverables 10. Project Procurement Plan 8. Map and draw solution models on process, 11. Service Level Agreement Formulation and data, application and technology Review definitions of the ICT solutions 12. Process Mapping 13. Technology Architecture Modeling 14. Data Dictionary and DiagrammingMODULE 5Module Title: ICT PROJECT MANAGEMENT TECHNOLOGY SUPPORT Training Objectives Topics Learner OutcomesDiscover, evaluate, and use open standard 1. Open Standard Software and Virtual 1. Define the software stacks to support thecomputer software and web based services to Project Management Office managing activities of the projectsupport the documentation, collaboration, 2. Project Documentation, Calculation and management officecommunication, visualization, publication, Presentation Software 2. Recognize and use the functional featuresand monitoring requirements of project 3. Project Communication and Collaboration of the project management software tomanagement. Software perform documentation, calculation, 4. Project Management Work Scheduler and presentation, modeling, communication, Gantt Chart Software scheduling, monitoring, and file security. 5. ICT Solution Visual Diagrammer Software 3. Review and create project accounts in the 6. Project Management Office Digital web based services to support the on-line Security Software sharing, storing, and meeting needs of project management
Training Presentation and Activity References: Title Organizational Source Website1. Module 7 – ICT Project Management in Theory UNAPCICT Academy of ICT Essentials for www.unapcict.org and Practice Government Leaders2. Handbook on Logical Framework Approach NORAD www.norad.no/default.asp?V_ITEM_ID=10693. USDOD Project Management Body of U.S.A. Department of Defense www.dau.mil/pubs/gdbks/DoDExtPMBOK--June%2003.pdf Knowledge Extension4. PRINCE2 Project In Controlled Environment OGC Prince2 www.prince2.com/prince2-downloads.asp Template5. CVR/IT Consulting PMBOK Project Management CVR/IT Consulting www.cvr-it.com/PM_Templates Template6. Microsoft Solutions Framework White Paper Microsoft www.msdn.microsoft.com/en- us/teamsystem/aa718795.aspx7. Software Engineering Body of Knowledge IEE COMPUTER SOCIETY www.swebok.org8. Software Development Life Cycle for Small ELUCIDATA www.elucidata.com/refs/sdlc.pdf and Medium Database ApplicationsTraining Open Software and Web Resources:9. Open Office Software Sun OpenOffice, Novell OpenOffice www.openoffice.org www.go-oo.org10. Open Project Software Serena www.openproj.org11. Diagram Designer MeeSoft www.meesoft.logicnet.dk/DiagramDesigner/12. ICTPM Practitioner Network StepDeskPhil www.onecitizen.net Open ICT Project Management Essentials Capability Building by John J. Macasio Is licensed under a Creative Commons Attribution-Share Alike 3.0 Philippines License. www.onecitizen.net
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