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The New Gold Standard
 

The New Gold Standard

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Need help with your weekly office sales meetings? If so, I can help. Check out www.GoToSalesMeetings.com

Need help with your weekly office sales meetings? If so, I can help. Check out www.GoToSalesMeetings.com

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    The New Gold Standard The New Gold Standard Presentation Transcript

    • The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
    • Meeting Objective To help your team realize the importance of providing exceptional customer service, and five leadership principles that can lead to effective and first class service that makes a difference.
    • Meeting Adapted From… This meeting is adapted from the book “The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company,” by Joseph A. Michelli, McGraw Hill Publisher.
    • Question? What does customer service mean to you?
    • Define and Refine
      • Should our views on customer service be an ongoing evaluation and change to meet the needs of our consumers?
      • How can we continue to improve on the quality of our customer service?
    • Empower Through Trust How do you build trust with consumers today?
    • Empower Through Trust “ The service we render to others is really the rent we pay for our room on this earth. It is obvious that man is himself a traveler; that the purpose of this world is not “to have and to hold” but “to give and serve.” There can be no other meaning. - Sir Wilfred T. Grenfell
    • Remember… “ You can win more friends in two weeks by showing people you are genuinely interested in them than in two years by trying to get people interested in you.” Dale Carnegie
    • Other Ideas?
      • Deliver Wow!
      • Leaving a Lasting Footprint.
      How can we accomplish this as a company?
    • Re-Cap…
      • Define and Refine
      • Empower Through Trust
      • Deliver Wow
      • Leave a Lasting Footprint
    • Closing Quote Achievement is largely the product of steadily raising one’s levels of aspiration and expectation. Jack Nicklaus