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Branded Customer Service

Branded Customer Service






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    Branded Customer Service Branded Customer Service Presentation Transcript

    • Branded Customer Service a.k.a: a blank paint wall that you can create a masterpiece by john kakalis Image by http://dezignus.com
    • In a progressively and multifaceted marketplace, the customer expectations are rising and the traditional concepts of customer service differentiation are challenged Image by Banksy
    • To respond, retailers need to construct their focus to become customer centric in both strategy and execution Image by Photobucket
    • f the The fu nction o shop ore bec omes m ay aw de cisive as g a rin of delive d, diversifie ing atisfy highly s ing shopp nce experie Image by Tobalo, Flickr
    • flexible mechanism view convenient The 4 key-words towards maximizing and developing the customer's experience
    • Build a mechanism that creates shopping experiences that evolve with customer expectations Image by Krobbie, Flickr
    • Shops must develop to an environment that is easy to shop and that provides customers with the necessary in order to make a confident purchase Image by hotspurzeta ,
    • Retailers need to achieve a foundational level of customer information integration that includes eliminating customer data silos and integrating fragmented pieces of data gathered across all customer touchpoints and channels Image by drinksmachine , Flickr
    • Retailers must meet customer needs across different segments, local markets, shopping occasions and product categories. Image by sabellachan, Flickr
    • The customer centric shop: 4 strategic essentials Image by Bobasonic , Flickr
    • Connect everyone to the brand and business strategy Image by laytonkylee, Flickr
    • Become more customer- orientated, not just business and process centric Image by http://www.bigchurchalive.com
    • Build commitment of staff and emotional engagement with customers Image by eschipul, Flickr
    • Align attitudes, behaviors and actions to change initiatives introduced by the organization Image by flopper , Flickr
    • and please…
    • and please… remember
    • Image by LonelyBob, Flickr
    • thank you