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Productivity Leadership at a National Level                  John Heap                  Managing Director, Institute of Pr...
Is Higher Productivity Possible in Turkey?         YES………. Perhaps………. NOWorld Confederation ofProductivity Science       ...
Productivity =               Outputs                                           Inputs                         Productivity...
pollution              Productivity =      Outputs       environmental                                                dama...
SSocialEnvironmental productivityEEEconomicMultiple Stakeholders       Stakeholder    Stakeholder       Value     Discount...
Learning to SEE ….                                       Social                                    Productivity           ...
How does Turkey set aboutcreating the conditions in which businessescan grow and thrive?What are the respective roles of g...
A nation (or region)                           simply has to (first)                          establish appropriate       ...
Turkey LimitedWorld Confederation ofProductivity Science                                   Institute of Productivity
Turkey Ltd has to get          the right goods to the right markets          at the right time at the right quality       ...
Competitive strength                                        Goals                  Investment       outsourcing           ...
Turkey Ltd has to find the right set of products and       deliver them to markets at the right time, at the right       q...
Doing new stuff                                           Doing old stuff                         Innovation        in new...
Agriculture               commodities     price               products        value                             Food      ...
Tourism                 Sun     Sand     Sea       Other customers need other ‘enticers’World Confederation ofProductivity...
Alternative Energy   Supply Problem                              Source of new                              technologies, ...
What are the new products?                  Where will they come from?World Confederation ofProductivity Science          ...
Entrepreneurship                         Small business developmentWorld Confederation ofProductivity Science             ...
Ensure that education includes a focus oncreative thinking and problem solvingIncrease knowledge transfer from tertiaryins...
Making the Change to being …      More competitive      More aware of the social and environmental      implications of po...
Assets ?                Geographical location                Political stability                ???World Confederation ofP...
Determine priority areas for development(product strategy)Determine infrastructure components requiredto underpin:     •th...
BehaviourWorld Confederation ofProductivity Science                                     Institute of Productivity
Changed behaviour comes about when …       •People understand the behaviours expected of them       (and the behaviours no...
Use the power of the team             FutureUse the power of the community                                 Crowdsourcing  ...
Future      Productivity                         … must create ‘social good’                                 It must offer...
Advice to government                                      National/Regional                                      Infrastru...
Advice to Employers                     Capability           Culture  Concentrate on OUTPUTS rather than INPUTS when addre...
Advice to Trades Unions                     Capability         CultureThink about the work … working structures … governan...
AfL       Advice to Education                               Assessment for Learning                                       ...
Change Agents & Structures         How is this to be organised?         Who should drive the strategy?         Who needs t...
Who amongst government,                         employers, trades unions,        Leadership       educators has theseVisio...
Is higher productivity possible in  Turkey?                                      YESIf processes are established which inv...
There are no ‘silver bullets’               Different histories                 Different backgrounds                    D...
All        If        We Focus on ProductivityWe can make Turkey Ltd …                               Turkey Unlimited!World...
World Confederation ofProductivity Science                         Institute of Productivity
John Heap             Managing Director, Institute of Productivity             john@instituteofproductivity.com           ...
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Prod leadership

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    1. 1. Productivity Leadership at a National Level John Heap Managing Director, Institute of Productivity, UK President, World Confederation of Productivity Science President, European Association of National Productivity Centres, Co-editor, International Journal of Productivity & Performance Management World Confederation of Productivity Science Institute of Productivity
    2. 2. Is Higher Productivity Possible in Turkey? YES………. Perhaps………. NOWorld Confederation ofProductivity Science Institute of Productivity
    3. 3. Productivity = Outputs Inputs Productivity improvement enables wage gains to occur without producing inflation. Therefore, productivity is essential to an economy’s ability to create real wealth. 3% p.a. rise in productivity means the standard of living doubles every 22 yearsWorld Confederation ofProductivity Science Institute of Productivity
    4. 4. pollution Productivity = Outputs environmental damage Inputs Wealth inequality Social damageWorld Confederation ofProductivity Science Institute of Productivity
    5. 5. SSocialEnvironmental productivityEEEconomicMultiple Stakeholders Stakeholder Stakeholder Value Discount Code Values DL7AGZ64 World Confederation of Productivity Science Institute of Productivity
    6. 6. Learning to SEE …. Social Productivity Bearable Equitable Sustainable Environmental Economic Productivity Viable ProductivityWorld Confederation ofProductivity Science Institute of Productivity
    7. 7. How does Turkey set aboutcreating the conditions in which businessescan grow and thrive?What are the respective roles of government,the private sector and other stakeholdersin this process?What leadership is required?World Confederation ofProductivity Science Institute of Productivity
    8. 8. A nation (or region) simply has to (first) establish appropriate macro-economic policies, specifically including deregulation and free trade. Deceptively simple conventional wisdomWorld Confederation ofProductivity Science Institute of Productivity
    9. 9. Turkey LimitedWorld Confederation ofProductivity Science Institute of Productivity
    10. 10. Turkey Ltd has to get the right goods to the right markets at the right time at the right quality at the right price whilst minimising any harmful environmental effects whilst maximising the beneficial impact on society as a whole and key stakeholders in particularWorld Confederation ofProductivity Science Institute of Productivity
    11. 11. Competitive strength Goals Investment outsourcing Strategies R&D capacity building Plansprocess design Actions market research quality training product design managementoperational execution recruitment advertising distribution World Confederation of Productivity Science Institute of Productivity
    12. 12. Turkey Ltd has to find the right set of products and deliver them to markets at the right time, at the right quality and at the right price. Turkey Ltd has to address the social and environmental concerns of stakeholders Turkey Ltd has to establish greater flexibility and greater innovation so that it can cope with the opportunities and threats that will come its way.World Confederation ofProductivity Science Institute of Productivity
    13. 13. Doing new stuff Doing old stuff Innovation in new waysCreating new valueWorld Confederation ofProductivity Science Institute of Productivity
    14. 14. Agriculture commodities price products value Food Food processingWorld Confederation ofProductivity Science Institute of Productivity
    15. 15. Tourism Sun Sand Sea Other customers need other ‘enticers’World Confederation ofProductivity Science Institute of Productivity
    16. 16. Alternative Energy Supply Problem Source of new technologies, new products, new servicesWorld Confederation ofProductivity Science Institute of Productivity
    17. 17. What are the new products? Where will they come from?World Confederation ofProductivity Science Institute of Productivity
    18. 18. Entrepreneurship Small business developmentWorld Confederation ofProductivity Science Institute of Productivity
    19. 19. Ensure that education includes a focus oncreative thinking and problem solvingIncrease knowledge transfer from tertiaryinstitutions (by shortening communicationchannels and creating new channels)Develop innovation support processes for smallenterprisesSupport entrepreneursWorld Confederation ofProductivity Science Institute of Productivity
    20. 20. Making the Change to being … More competitive More aware of the social and environmental implications of policy and activity More entrepreneurial Less dependent on agricultural commodities (but no less dependent on agriculture); Less dependent on low value tourism (but no less dependent on tourism).World Confederation ofProductivity Science Institute of Productivity
    21. 21. Assets ? Geographical location Political stability ???World Confederation ofProductivity Science Institute of Productivity
    22. 22. Determine priority areas for development(product strategy)Determine infrastructure components requiredto underpin: •those priority areas specifically •greater flexibility and innovation more generallyDetermine support processes forprivate-sector organisations working aspart of this overall strategyWorld Confederation ofProductivity Science Institute of Productivity
    23. 23. BehaviourWorld Confederation ofProductivity Science Institute of Productivity
    24. 24. Changed behaviour comes about when … •People understand the behaviours expected of them (and the behaviours not expected of them) •They understand the reasons for those behaviours – why they are ‘good’ •They have the skills necessary for the changed behaviour •The small changes they start to make are rewarded and reinforcedWorld Confederation ofProductivity Science Institute of Productivity
    25. 25. Use the power of the team FutureUse the power of the community Crowdsourcing Social Thinking Systems ThinkingWorld Confederation ofProductivity Science Institute of Productivity
    26. 26. Future Productivity … must create ‘social good’ It must offer benefits to the societies directly involved in business and working organisations … … and to society as a wholeWorld Confederation ofProductivity Science Institute of Productivity
    27. 27. Advice to government National/Regional Infrastructure Macro-economic climate Business ownership, governance & employee participationRegulatory framework Transport Infrastructure Communications Infrastructure Design educationEducation & Training Policy Integrated planning linked to ‘knowing stuff’ and ‘doing stuff’ artisnal SME mfg creativity & problem solving Leadership World Confederation of Skills Strategy Productivity Science Institute of Productivity
    28. 28. Advice to Employers Capability Culture Concentrate on OUTPUTS rather than INPUTS when addressing the basic productivity ratio Create additional positive outputs – in terms of growth or added value – and remove or minimise negative outputs (such as waste, scrap, negative environmental impact, negative social impact) before attempting to reduce inputsUnderstand that sometimes looking at part of ‘the pipe’ (for example, byaddressing environmental issues by cleaning up at the end of the pipe)can only make marginal improvements; revolutionary improvementsneed an examination of the ‘whole of the pipe’ Understand that change is not easy .. but it is inevitable … therefore it has to be managed When you say “Our people are our greatest asset” you will believe it and act accordingly World Confederation of Productivity Science Institute of Productivity
    29. 29. Advice to Trades Unions Capability CultureThink about the work … working structures … governance ….engagement …. autonomy Argue for skills development … that increases the Help drive national value of the workers’ contribution skills strategy Recognise there is new role for TUs in a world that is moving from systems thinking to social thinking … and technology offers new forms of establishing the ‘employee voice’ and Diagnose ‘workplace ills’ – new forms of consultation absenteeism, presenteeism, turnover - use them as Understand that change is not easy .. but it is ‘warning signs’ inevitable … therefore it has to be managed World Confederation of Productivity Science Institute of Productivity
    30. 30. AfL Advice to Education Assessment for Learning Sample testing (formative) Train, then Trust, the Teachers (performance) You must value vocational AND academic education – so that students can combine Think as much about how and receive ‘appropriate’ education you teach as about what you teach … … and have a combined credit accumulation … and remember we are system for knowledge dealing with 21st century and skills learners …. and think about those roles of Think about the design, delivery and support benefits of technologyWorld Confederation ofProductivity Science Institute of Productivity
    31. 31. Change Agents & Structures How is this to be organised? Who should drive the strategy? Who needs to be involved? Who will How is this to be funded? lead? What might go wrong? How can we stop it going wrong?World Confederation ofProductivity Science Institute of Productivity
    32. 32. Who amongst government, employers, trades unions, Leadership educators has theseVision and Values properties? Mission and ConvictionCommunication and Interpersonal SkillsEmpathy with other stakeholders InspiringWorld Confederation ofProductivity Science Institute of Productivity
    33. 33. Is higher productivity possible in Turkey? YESIf processes are established which involve all keystakeholder groups in policy decision-making that creates higherproductivity AND shares the fruits of that productivityIf all stakeholder groups put aside factional and sectionalinterests and work for the common, longer-term goodIf a ‘product strategy’ is established so that infrastructure andsupport can be prioritised and focusedIf infrastructure issues are addressed If a leader emergesIf an environment is created which supports and rewardsinnovation and entrepreneurshipIf appropriate support processes are put in place for private-sector organisations World Confederation of Productivity Science Institute of Productivity
    34. 34. There are no ‘silver bullets’ Different histories Different backgrounds Different cultures Different levels of expertise Different levels of awareness Different expectationsWorld Confederation ofProductivity Science Institute of Productivity
    35. 35. All If We Focus on ProductivityWe can make Turkey Ltd … Turkey Unlimited!World Confederation ofProductivity Science Institute of Productivity
    36. 36. World Confederation ofProductivity Science Institute of Productivity
    37. 37. John Heap Managing Director, Institute of Productivity john@instituteofproductivity.com Twitter: @prodglobal www.blogprod.blogspot.comWorld Confederation ofProductivity Science Institute of Productivity
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