Customer engagement is a vast space ranging from anything marketing and business to just a simple interaction between people. Identifying the 5 critical elements in any kind of person or customer engagement provides the overall vision of what is needed to successfully engage people.
Those five critical elements of customer engagement include:
1 - the Human element
2 - the Credibility Element
3 - the Communication Element
4 - the Relevance Element
5 - the Experience Element
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