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Tackling high complexity with 'low tech' User eXperience
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Tackling high complexity with 'low tech' User eXperience

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Presented at Intranets 2013, Sydney Australia ...

Presented at Intranets 2013, Sydney Australia

Designing the User Experience improves the usefulness, usability and engagement of user interfaces in many systems and environments. But what about highly complex environments such as intranets where there may be many thousands of pages and hundreds of applications – Does User Experience have anything to offer in these situations?

This presentation shows how User eXperience can add value to complex projects and outlines simple techniques to tackle high complexity. The areas that will be covered are:
Analysis – understanding your audience and their tasks
Design – low fidelity prototypes for stakeholders and the project team
User Testing – short, sharp and frequent low fidelity user testing

More in: Technology , Education
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  • Florida, 0.0092%On November 26, the state canvassing board certified Bush the winner of Florida's electors by 537 votes.Total votes for the state of Florida - 5,963,110Simple usability practices could have significantly reduced or possibly eliminated the problems that caused some 19,000 ballots in Palm Beach County, Florida, to be disqualified in the November 7th presidential election.Remedy - Walkthrough with candidate usersApply direct manipulation
  • Florida, 0.0092%On November 26, the state canvassing board certified Bush the winner of Florida's electors by 537 votes.Total votes for the state of Florida - 5,963,110Simple usability practices could have significantly reduced or possibly eliminated the problems that caused some 19,000 ballots in Palm Beach County, Florida, to be disqualified in the November 7th presidential election.Remedy - Walkthrough with candidate usersApply direct manipulation
  • About 1,300 expected…
  • It’s Saturday 1:45pm and Joey is at work on a job that came up unexpectedly. The site is dusty and noisy with traffic drowning out the radio. He wants to keep up with the score and any highlights.He is able to step away from the site for a few minutes and used his phone to …

Transcript

  • 1. 0414 505 837john@design4use.com.auTackling high complexity with ‘low tech’User ExperienceIntranets 2013
  • 2. Just one reason for thinking about User Experience…
  • 3. In Florida, the margin of victory was 0.0092% (537 votes), in favor of Bush…
  • 4. Pat Buchanan recorded an unexpectedly large 3,407 votes in Palm BeachBuchanan said onThe Today Show,November 9, 2000“When I took one lookat that ballot onElection Night ...its very easy for meto see how someonecould have voted forme in the belief theyvoted for Al Gore”
  • 5. Another example of a highly complex user interface
  • 6. Why can’t we change it to this?9:0017:00Monday Tuesday Wednesday Thursday Friday Saturday Sunday Public HolsOpen*OpenClosedClosed *Copy Monday settings through to CopyFriday
  • 7. A bit of background
  • 8. Usability is …Learnability, Effectiveness, Attitude, Flexibility(Shackel 1986) + Usefulness (Booth 1989)“The key criteria of a system’s usability is theextent to which it supports the potential forpeople who work with it to understand it, tolearn, and to make changes.” (Adler &Winograd 1992)Usability is the “effectiveness, efficiency andsatisfaction with which a specified set of userscan achieve a specified set of tasks in aparticular environment.” (ISO)
  • 9. User focusB‘User’BusinessTechnologyUT
  • 10. What and when?navigation modeluser profilessite mapuser researchgoals & scenariosUser InterfaceSpecificationusability testingcompetitive analysisfocus group testingprototypeDevelopmentDesignAnalysisProductLaunchwireframesusability testingtarget audienceusability testingUser NeedsAnalysisUser testingRecommendations
  • 11. Tackling complexity
  • 12. Analysis – who is the audience?IndividualBus UnitGroupIndividualIndividualIndividualIndividualIndividualIndividualIndividualBus UnitBus UnitBus UnitBus UnitBus UnitGroupGroupGroupGroupIndividualGroupBus UnitIndividualIndividualGroupGroupGroupGroupGroupGroupGroupGroupGroupBus UnitBus UnitBus UnitBus UnitBus UnitBus UnitBus UnitGroupGroupGroupGroupGroupBus UnitBus UnitBus UnitBus UnitBus Unit Bus UnitIndividualGroupIndividual Bus Unit
  • 13. Analysis – who is the audience?Bus UnitGroupIndividualIndividualIndividualIndividualIndividualIndividualBus UnitBus UnitBus UnitBus UnitGroupGroupBus UnitIndividualIndividualGroupGroupGroupGroupGroupGroupGroupBus UnitBus UnitBus UnitBus UnitBus UnitBus UnitBus UnitGroupGroupGroupBus UnitBus UnitBus UnitBus UnitBus Unit IndividualGroupIndividualPriority Group 3Goal/Task AGoal/Task BetcPriority Group 4Goal/Task AGoal/Task BetcPriority Group 1Goal/Task AGoal/Task BetcPriority Group 2Goal/Task AGoal/Task BetcPriority Group 5Goal/Task AGoal/Task Betc
  • 14. Analysis – who is the audience?What makes him tick …• family man enjoying life• very busy balancing home & workMighty magpies …• passionate supporter• always listens to Collingwoodgame & attends when he can• 47 year old blue collar worker• running a small scaffoldingbusiness• born and bred in Melbourne• lives in Collingwood withpartner & three childrenJoeyHis smartphone…• likes to have the latest to show off• mainly used for voice & SMS• funded through business• upgraded recently• new 12 month planScenario …• Saturday 1:45pm and Joey is at work on a job that came upunexpectedly. The site is dusty and noisy with traffic drowningout the radio.• wants to keep upwith the score & highlights• able to step awayfor a few minutes and usehis phone to …Keeping up with footy…• mainly car radio during work• sometimes watches sport/news tv• Herald Sun at work (from the back)• no internet access at work• broadband for kids at homePhoto by mmarcotte51Photo by State Library of Victoria CollectionsPhoto by PixabayPhoto by Pixabay
  • 15. Design – ideal information architectureSGW HomeMy GardensLayout SummaryZonePlants & ConditionsEditConditionsEditPlantsEditMulchEditWatering DeviceRainwater TankSmart GardensFind a GardenSummary(view only)ZonePlants & Conditions(view only)Rainwater Tank(view only)My GardensEdit Profile
  • 16. Design – realistic information architecture
  • 17. Design – realistic information architectureAffinity DiagrammingPhysical site MappingCard Sorting
  • 18. Design – page layoutsGridHomePage type 1
  • 19. User testing
  • 20. User testing
  • 21. User testing
  • 22. Quality ‘up-front’ design pays off!DevelopmentDesignScopeTesting/RolloutCostofdesignchangeTimeThe cost of making design changes"You can use an eraseron the drafting table or asledge hammer on theconstruction site."(Frank Lloyd Wright)LowFidelityMediumFidelityHighFidelity
  • 23. 0414 505 837john@design4use.com.auQuestions