Orient West’s trained on Janice<br />by: Jason, Darren, Mike and Long<br />
Agenda<br />Critiques on Janice’s approach and development<br />1<br />Reccommendation on approaches that should be taken<...
Critique Janice’s approach to training and development<br />Belief every manager and employee should be people-oriented.<b...
After training and development<br />Lack of customer satisfaction, innovation and level of management sophistication.<br /...
A systematic approach to training and development<br />. System model consists of five phases and should be repeated on a ...
Solution<br /><ul><li>Linking individual and organizational development
Deliver what the business needs
Training of work skills and capabilities
Integrate HRD with strategy to ensure that employees are competent & motivated</li></li></ul><li>Responsibilities of Manag...
Critiques on May <br />Loopholes on the decision taken<br />This procedure ensures that all identified non conformances ar...
Templates<br />Your own sub headline<br />reviewing nonconformities (including customer complaints).<br />reviewing correc...
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Orient west

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This is one of the IRHR case study done by me and my team. The organization might not exist, but the problems solving skill involve in the presentation is the real deal.

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Orient west

  1. 1. Orient West’s trained on Janice<br />by: Jason, Darren, Mike and Long<br />
  2. 2. Agenda<br />Critiques on Janice’s approach and development<br />1<br />Reccommendation on approaches that should be taken<br />2<br />Janice impersonation<br />3<br />4<br />Management responsibilities<br />5<br />Situation handling by Jason Nicholas<br />Your Logo<br />
  3. 3. Critique Janice’s approach to training and development<br />Belief every manager and employee should be people-oriented.<br />Sold the idea to Orient West’s that human relations, communications, team building and similar courses were a prerequisite for improved organizational performance.<br />Hired expensive training consultants <br />
  4. 4. After training and development<br />Lack of customer satisfaction, innovation and level of management sophistication.<br />Lost the position in market place.<br />Fail in training people, for activities or people who do not add value.<br />Lost the carrier in Orient West Airline.<br />
  5. 5. A systematic approach to training and development<br />. System model consists of five phases and should be repeated on a regular basis to <br />make further improvements<br />Analyze and identify the training needs <br />Design and provide training<br />Developing<br />Implementing<br />Evaluating<br />Janice should: <br />. Implement both people and goal oriented<br />+ Needs a balance of both<br />+Improve relationships between managers and employees.<br />+ But more important is that training employees on service abilities, through marketing research and achieving consumers satisfaction. <br />+ Thus, increasing the number of customers and solving the company’s issues.<br />
  6. 6. Solution<br /><ul><li>Linking individual and organizational development
  7. 7. Deliver what the business needs
  8. 8. Training of work skills and capabilities
  9. 9. Integrate HRD with strategy to ensure that employees are competent & motivated</li></li></ul><li>Responsibilities of Management<br />Management is to establish the quality policy and quality objectives. The management review must be used to evaluate the need for changes to the quality management system, quality policy and quality objectives.<br />1<br />Responsibilities and authorities are to be defined and communicated..<br />2<br />The organization must ensure that personnel with defined responsibilities in the quality management system are competent based on appropriate levels of education, training, skills and experience.<br />3<br />Top management must ensure that the quality policy shows a commitment to continual improvement, provides a framework for quality objectives andis reviewed for ongoing suitability.<br />4<br />In a timely manner, the organization must determine and provide the necessary resources to implement and improvethe quality management system processes and address customer satisfaction.<br />5<br />The organization facilitates continual improvement through the use of the quality policy, objectives, audit results, data analysis, corrective and preventive actions, and management review. <br /> <br />6<br />
  10. 10. Critiques on May <br />Loopholes on the decision taken<br />This procedure ensures that all identified non conformances are investigated to determine the root cause and effective action implemented to prevent further recurrence.<br />Correcrive Action. <br />Firing is one of the many options that can be chosen.<br />Rationale in changing of firing.<br />Changing of Personnel might trigger a change in the system of a company.<br />Changing of Personnel<br />Your own footer<br />Your Logo<br />
  11. 11. Templates<br />Your own sub headline<br />reviewing nonconformities (including customer complaints).<br />reviewing corrective action taken.<br />determining the causes of nonconformities,. <br />recording results of action taken<br />determining and implementing action needed, <br />evaluating the need for action to ensure that nonconformities do not recur<br />
  12. 12. Conclusion<br /><ul><li>Janice criticism
  13. 13. Management and May unrefined way of doing things</li></ul>“in all affairs it’s a healthy thing now and then to hang a question mark on the things you have long taken for granted.”<br />- Bertrand Russell<br />
  14. 14. THANK YOU!<br />Your Logo<br />

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