First Step Finder A collaborative online mental health pilot: ‘First Step Finder’ – access for young people to personalised confidential help, orientation online, first port-of-call support, all in real time

The big picture Users Advisors TheSite.org The community Database

Features, benefits and needs Features Holistic approach to the mental health issues young people face Real time private online dialogue with trained advisors Open database of options Benefits Youth support services and advice-giving charities understand the user-journey of young people with mental health issues Confidential dialogue for the user Open resource publicly available Needs Bespoke emotional support delivered by trained advisors Early online triage of needs that connects young people with a range of mental health support options in real time Protects the individual user, involves help from an online community

Features

Holistic approach to the mental health issues young people face

Real time private online dialogue with trained advisors

Open database of options

Benefits

Youth support services and advice-giving charities understand the user-journey of young people with mental health issues

Confidential dialogue for the user

Open resource publicly available

Needs

Bespoke emotional support delivered by trained advisors

Early online triage of needs that connects young people with a range of mental health support options in real time

Protects the individual user, involves help from an online community

Measures of success Count enquiries, monitor issues and invite user feedback Track user-journeys across other web services on the wider website (TheSite.org) and beyond Measure and evaluate the public database of options

Count enquiries, monitor issues and invite user feedback

Track user-journeys across other web services on the wider website (TheSite.org) and beyond

Measure and evaluate the public database of options

Support Partners and experts in advice and support delivery Technical expertise for design and build of application Social media strategists for developing a wider community of support

Partners and experts in advice and support delivery

Technical expertise for design and build of application

Social media strategists for developing a wider community of support