Citizen Support Exchange Creates vibrant social brokerage; widens choice, control, independence; self-directed support Meets shortfall and demand for PAs; supports uniquely, individually; promotes community Innovative training for unemployed people with ‘experts by experience’; challenges barriers and myths Provides one-stop, accessible, collaborative focus; matches support with people, employers; develops creativity

Creates vibrant social brokerage; widens choice, control, independence; self-directed support

Meets shortfall and demand for PAs; supports uniquely, individually; promotes community

Innovative training for unemployed people with ‘experts by experience’; challenges barriers and myths

Provides one-stop, accessible, collaborative focus; matches support with people, employers; develops creativity

Citizen Support Exchange The Big Picture

Key Features Driven by local disabled people Strong collaboration and coproduction. Led by trusted local third sector partners: The Main Project and Redcar and Cleveland Real Opportunity Centre (ROC) with support from Carers Together in Redcar and Cleveland , Redcar and Cleveland Borough Council, Routes to Employment, Jobcentre Plus and in Control’s shop4support Promotes citizenship for all and is coherent and practical with potential for wider roll out. Efficiencies created Current situation not effective so cannot be efficient. Get things right with people less dependency on the state and when in control can find their own solutions. Lessens need for high cost residential care and the inflexibility of block home care contracts . Lowers unemployment with its attendant high personal, social and economic costs and strengthens communities. Support and exchange for all to maximise effectiveness flexibility and creativity. Collaboration avoids costly duplication; maximises our creativity skills and experience, building on what’s already out there for a dynamic and organic response; real choice and contribution. Maximises the Personal Budget pound and builds social capital. Meeting Need Shortfall in appropriate personal assistants - people are not in control, there are few links between people no community network of support or exchange with and between PAs and people High levels of unemployment and poor understanding of the personal assistant role (It’s not all bums and tums!) No coherent focus or support to encourage or recruit the right people Citizen Support Exchange Features, needs and efficiencies

Key Features

Driven by local disabled people

Strong collaboration and coproduction. Led by trusted local third sector partners: The Main Project and Redcar and Cleveland Real Opportunity Centre (ROC) with support from Carers Together in Redcar and Cleveland , Redcar and Cleveland Borough Council, Routes to Employment, Jobcentre Plus and in Control’s shop4support

Promotes citizenship for all and is coherent and practical with potential for wider roll out.

Meeting Need

Shortfall in appropriate personal assistants - people are not in control, there are few links between people no community network of support or exchange with and between PAs and people

High levels of unemployment and poor understanding of the personal assistant role

(It’s not all bums and tums!)

No coherent focus or support to encourage or recruit the right people

Citizen Support Exchange Measures of success Increase in the number of Personal Assistants that meet the needs of people who are directing their own support; there will be more choice and control ; people will be more independent and free to live the life they choose; they will have support to be employers or to develop an individual service plan and fund. Putting People First! People who have not, so far, considered becoming Personal Assistants will be able to access good quality, relevant training to enable them to decide whether to take up real jobs working with a diverse range of people and dispel some of the myths and beliefs about disabled people. People who want the support of a PA can also choose packages of training for their PAs which are unique to each individual. Success will be the increased number of PAs accessing good quality, tailored, training opportunities informed by the ‘experts by experience’ People who are not employed, will have access to pre-employment opportunities and gain greater self-confidence in working with a wide and diverse range of people who want personal assistance. Success will be the number of previously unemployed people taking up work as Personal Assistants with their profiles available via Citizen Support Exchange through the shop4support portal and its wider remit to enable choice and control for independence.

Increase in the number of Personal Assistants that meet the needs of people who are directing their own support; there will be more choice and control ; people will be more independent and free to live the life they choose; they will have support to be employers or to develop an individual service plan and fund. Putting People First!

People who have not, so far, considered becoming Personal Assistants will be able to access good quality, relevant training to enable them to decide whether to take up real jobs working with a diverse range of people and dispel some of the myths and beliefs about disabled people. People who want the support of a PA can also choose packages of training for their PAs which are unique to each individual. Success will be the increased number of PAs accessing good quality, tailored, training opportunities informed by the ‘experts by experience’

People who are not employed, will have access to pre-employment opportunities and gain greater self-confidence in working with a wide and diverse range of people who want personal assistance. Success will be the number of previously unemployed people taking up work as Personal Assistants with their profiles available via Citizen Support Exchange through the shop4support portal and its wider remit to enable choice and control for independence.

Citizen Support Exchange Support Support from our all our partners to make it happen Access to good quality training and shop front facilities Feedback from people to improve the offer

Support from our all our partners to make it happen

Access to good quality training and shop front facilities

Feedback from people to improve the offer

We are willing to attend the Festival of Ideas on 12 th November to talk about this project and to be signed up to the Innovation Exchange website to support this knowledge sharing after the event. We do understand that this event is the launch of the North East JIP’s Provider Development Fund and we are interested in the possibility of applying to this Fund in the future We do understand that this Fund will only support projects that involve collaboration between at least two providers of social care services and that funded projects will be part of an evaluation process to include both research interviews and knowledge sharing events. Citizen Support Exchange Our commitments