Independent Assessment Services - Smart Grid

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Independent Assessment Services - Smart Grid

  1. 1. Introducing DEKRAJanuary 23-27, 2012
  2. 2. About DEKRA ● We have an international presence and active in more than 50 countries worldwide ● Organized in 3 Business Units with 15 specialized Services Lines ● Over $3 billion USD in sales and employs 25,000 technical and business experts ● Purchased KEMA Quality in 2009Slide: 2 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  3. 3. DEKRA Certification Group Competences Business Units Service Lines - Independent Assessment Services (IAS) Business areasSlide: 3 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  4. 4. A reliable and highly competent partner at your side We will act as a neutral Process Partner that creates quality, safety and sustainability in order to improve the profitability of our customers, extend their know-how, and increase their competitive strength…Through innovations in quality assurance, we are also able to contribute to our customers‘ sustainability. We proactively develop new opportunities beyond legal requirements for our customers.Slide: 4 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  5. 5. DEKRA Certification Service Portfolio ● Independent Assessment ● ISO standards ● System Certification ● Personnel Certifications ● Process Safety according to ISO 17024 ● Laboratory Services ● Testing of professionals ● Certifications (GS mark) Management ● Chemical, mechanical, System Certification electrical tests Personnel Hardware Certification Testing of Products and Components Certification of Medical ● Medical Device Directive Explosion Devices ● Certification ISO 13485 ● ATEX Directive 94/9/EC Safety ● CE marking ● ATEX Directive 137 EC ● In-vitro Diagnostics DirectiveSlide: 5 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  6. 6. DEKRA Certification – a sound service portfolio Management Systems Certification Personnel Hardware Certification Testing of Products and Components Offering comprehensive services for quality Certification management, work safety and environmental of Medical management systems as well as testing and Explosion Devices auditing e.g. ISO 9001, ISO 14001, BS OHSAS Safety 18001 Independent assessment services such as production readiness Technical contract management; e.g. supply chain safety, complaint managementSlide: 6 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  7. 7. DEKRA Certification – a sound service portfolio Management Systems Certification Personnel Hardware Certification Testing of Products and Components Internationally recognized and comparable Certification personnel certification according to ISO of Medical 17024 Explosion Devices Personnel certification in the fields of work Safety safety, construction and real estate business, health and care, IT and data protection, quality and management, automotive and technologySlide: 7 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  8. 8. DEKRA Certification – a sound service portfolio Management Systems Certification Personnel Hardware Certification Testing of Products and Components leading position in testing and certification of medical Certification devices of Medical two notified bodies after integration of KEMA Quality Explosion Devices (Germany, Netherlands) Safety worldwide market access services e.g. North America (USA, Canada), Japan, Taiwan auditing and certification according EN ISO 13485, Medical Device Directive 93/42/EEC and In-vitro Diagnostics Directive 98/79/EC.Slide: 8 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  9. 9. DEKRA Certification – a sound service portfolio Management Systems Certification Personnel Hardware Certification Testing of Products Worldwide export services and Full laboratory services in Europe, USA and China Components Market leader in explosion safety of equipment and Certification protective equipment of Medical Explosion Devices DEKRA EXAM in Bochum, largest ATEX test centre in Safety Europe One-stop-service for ATEX 95/137 + system certificationSlide: 9 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  10. 10. DEKRA Certification – a sound service portfolio Management Systems Certification Personnel Hardware Certification Testing of Products & Components • 80 years of reputation through KEMA Quality Certification with loyal worldwide customer base of Medical • testing and certification of consumer products Explosion Devices e.g. household appliances, toys, LED lamps Safety • full laboratory services in Europe und China • worldwide export servicesSlide: 10 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  11. 11. DEKRA Certification – Systems Certification Management Processes Business Safety & Health Business Sustainability Implementing the basis for the Controlling existing risks or Improving environmental or harmonization of modern hazards and taking appropriate social performances for the management as a whole preventive measures future viability ISO 9001 ISO 22000 ISO 14001 ISO/TS 16949 BS OHSAS 18001 DIN EN 16001 … VDA 6.2/.4 ISO 27001 EN ISO 13485 IFS IRIS HACCP EN 9100 GMP AZWV … SCC / SCP …Slide: 11 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  12. 12. Processing Industry Assessments ISO 9001 ISO TS 16949 VDA 6.2, 6.4 Management EN 9100 Systems ISO 27001 Certification Further services: Personnel ISO 14001 Hardware ● Machine and plant safety Certification EN 16001 ● GS mark SCC/SCP ● Inspection services Testing of BS OHSAS 18001 ● REACH (Chemical testing) Products & Components process audits ● EMC Testing ● CE marking Certification ● Testing of pressure equipment of Medical Explosion Devices ● Export Service Safety Personnel testing and certificationSlide: 12 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  13. 13. Mobility and Logistics Assessments ISO 9001 IRIS DIN 12798 EN 13816 Management ISO 27001 Systems ISO 14001 Certification DIN EN 16001 Further services: Personnel Hardware SCC/SCP ● Green Logistics Certification BS OHSAS 18001 ● ECO-Drive SQAS ● Fleet management Testing of Products & ● CEN 16258 Components ● Qualifications in the fields of warehouse logistics, environment Certification of Medical and hazardous goods logistics Explosion Devices Safety Personnel testing and certificationSlide: 13 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  14. 14. Medical Services ISO 9001 ISO 14001 DIN EN 16001 SCC/SCP Management BS OHSAS 18001 Systems ISO 27001 Certification Personnel Hardware Certification Personnel testing and certification Testing of Products & EN ISO 13485 Components Active implantable medical devices 90/385/EEC Certification Medical Device Directive 93/42/EEC of Medical In-vitro Diagnostics Directive 98/79/EC Explosion Devices Tissues of animal origin 2003/32/EEC Safety R&TTE Directive 99/5/EEC SCC Accreditation for ISO 13485 (CMDCAS) Accredited laboratories for active medical products Support for the entry into new marketsSlide: 14 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  15. 15. Telecommunications Services ISO 9001 ISO 27001 ISO 14001 DIN EN 16001 Management SCC/SCP Systems BS OHSAS 18001 Certification TL 9000 Further services: Personnel Hardware ISO/ IEC 20000 ● GS mark Certification ● Product tests (REACH, RoHS, …) ● Export Service Testing of ● EMC tests Products & Components Certification Personnel testing and of Medical certification Explosion Devices SafetySlide: 15 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  16. 16. Benefits of Assessment and Certification Internal Effects External Effects • Control existing risks or hazards and take • Confidence-building measures for customers appropriate preventive measures • Reduced work for quality product • Increase motivation of your employees • Neutral document for effective management system • Independent, external experts • Risk-reducing measures as a part of quality management • Basis for Continuous Improvement Process (CIP) • International acceptance • Sustainability through regular surveillance and • Improved documentation for better evidence in the repeat audits event of liabilitySlide: 16 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  17. 17. DEKRA Independent Assessment Services (IAS)
  18. 18. DEKRA Independent Assessment Services (IAS) Five Types of Independent Assessment Service Clients: 1. Clients with Supply Chain Issues 2. Internal Organization ‗Deep Dives‘ targeting specific processes within the client company. 3. Assessments of risk associated with external, including regulatory, stakeholders. 4. Technical Due Diligence (risks, ‗show stoppers‘) for Venture Capital, Mergers & Acquisitions, etc. Or, for prospect organizations themselves to show proof of capability. 5. Organizational Performance Assessment as an overview of all departments within a companySlide: 18 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  19. 19. DEKRA Independent Assessment Services• Production Readiness Assessment• Process Predictability Assessment• Software Reliability Model• Software Release Reliability Control• Supply Chain Investigation• Root Cause Analysis• Project Health Check• Audits of LAN/WAN, Wireless and RF infrastructures• Assessment of NERC/CIP ComplianceSlide: 19 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  20. 20. Independent Assessment Services Offerings Risk Management Supplier Production Process Asset Supply Chain Reliability Security Compliance Risk Readiness Predictability Reliability Investigation Assessment Assessment Assessment Management Assessment Assessment Management Asset Management Internal & External Cyber & Physical Internal & External Supply Chain Distribution Regulation SupplierSlide: 20 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  21. 21. Independent Assessment Services Stakeholders ValueTo the Internal Stakeholders: We will provide objective, unbiased, and independently developed information thatmembers of the steering committee can use in making informed decisions with confidence. We can also respondsdirectly to requests from the project sponsor to review activities, programs, or funds not included in the scope ofscheduled Independent Assessments.To the Legislature: IAS reports provide objective, unbiased, and independently developed information thatmembers of the Legislature can use in making informed decisions with confidence.To the Areas Being Assessed: IAS reports provide objective, unbiased, and independently developed informationabout the areas being assessed that can be used by management to improve its methods of operating. IASrecommendations, when implemented, frequently result in more effective, efficient, and economical programs.To Third Parties: Investors and vendors can use the IAS reports as one more piece of information they can rely onto make decisions. For example, the IAS report produced for ―AMI Firmware Upgrade Process‖ which includes theIndependent Assessors Generals opinion regarding fair presentation in conformity with generally accepted qualityand testing principles is relied on by the AMI Vendor in setting quality release management process between allrelevant parties involved. Also, Single Independent Assessment can satisfy the local and federal governmentsdemand for accountability of federal funds allocated to the utility.To the Consumer: The consumer have confidence in knowing that the utilities are aggressive in its oversight andaccountability of AMI / Smart Grid program and money paid to the utilities of fees, and other local or governmentfunding.Slide: 21 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  22. 22. Independent Assessment Services Value –Help you to reduce Smart Grid Implementation risk• DEKRA is helping utilities tackle risk management associated with the rapid deployment of Smart Grid technologies and business processes.• DEKRA is applying a new portfolio approach to Risk Management for a number of US utilities deploying multiple vendors for AMI (Meters, Network‘s, Systems), Distribution Automation, Security, etc..• The DEKRA Risk Analysis model enables utilities to reduce new technology deployment risk with comprehensive scenario analysis —securing a clear understanding of the potential risk in deploying emerging technologies.Slide: 22 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  23. 23. Risk is the balance of protection measures against theacceptance of risk Risk Acceptance: 1. is a cost decision - the amount of investment required to lower the risk 2. is a pain decision - the ability to deal with ongoing incidents 3. is a visibility decision - the potential impact to corporate reputation 4. should not be a surprise decision - accepting risk without knowing itSlide: 23 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  24. 24. Smart Grid – Independent Assessment Offerings  Production Readiness  Process Standardization and Production Process Assessment Optimization Readiness Predictability  Risk Mitigation Roadmap  Process Quality Control Assessment (PRA) Assessment (PRA)  Service Analysis Software Root Cause Reliability Analysis (RCS) Model (SRM) Governance  Quality Standardization and  RCS Measurement Framework Optimization  Industry/Process Specific KPI  Requirement Management Frameworks Maturity  Configuration Standards and Practice Operate and Manage a standards- based Environments for Rapid Deployment to Shorten Time to  Quality Standards Production Software Implementation Release  Service Design and Supply Chain Reliability implementation Investigation (SCI) Control  Release Test Planning  Interoperability Testing  Security TestingSlide: 24 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  25. 25. IAS Client Examples
  26. 26. Client 1 (Smart Meter Vendor) The client and its customer utilities, in order to foster cooperation and to arrive at a consensus-based quality assessment criteria for future assessments, engaged DEKRA in 2010 and 2011 to perform a quality and maturity benchmark assessment of the vendor‘s hardware, firmware, and meter data management systems. Results of the performed assessments were analyzed against companies with similar technology deployments which have been transformative to their industries, including analyses of expectations at different process maturity levels and a finding of the vendor‘s own process maturity level. The following slides show one deliverable, a real-time dashboard illustrating Client performance and customer satisfaction metrics.Slide: 26 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  27. 27. Client 1 Results - ExampleSlide: 27 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  28. 28. Client 1 Results - ExampleSlide: 28 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  29. 29. Client 1 Results - ExampleSlide: 29 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  30. 30. Client 2 (Utility) In 2010-2011, DEKRA undertook a data assessment of the Client Utility‘s Meter Firmware Vendor‘s release for stability, prediction of residual defect levels, and generation of a reliability growth curve. The analysis generated from the assessment became a decision point for the utility to move forward with a proactive plan for Firmware stability improvements in 2011. The following slide shows one deliverable, the output of a Software Reliability model run against the Client‘s Vendor‘s Firmware.Slide: 30 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  31. 31. Software Reliability Engineering (SRE) SRE helps to answer questions such as: Have we tested enough? How many problems remain and how fast will we find them? When will the software be ready for delivery? Reasons for using SRE: System quality ˃ Analyze, manage & improve the reliability of the SW product Customer satisfaction ˃ Balance competitive price, on time delivery, & quality (reliability) Resource planning for Test and system maintenance ˃ Estimate lab and human resource needs, test schedule. 31Slide: 31 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  32. 32. SRE Software Reliability Exponential Model Cumulative Defect Arrival Defect Arrival Rate Cumulative Number of Defects Failure Intensity m’(t) = abe-bt m(t) = a(1 – e-bt) Test Time Test Time • DEKRA uses the Goel-Okumoto Exponential Model • AKA Non-Homogeneous Poisson Process (NHPP) model. • a is the total number of expected defects, a measure of quality going in to test. • b is a normalized measure of test efficiency. • a times b is a constant equal to the initial discovery rate. 32Slide: 32 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  33. 33. SRE Software Reliability Sample ResultsSlide: 33 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  34. 34. DEKRA Sustainability ServicesSlide: 34 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  35. 35. DEKRA Sustainability Services ―DEKRA recommendations pay off for us in hard Cash!‖ Marcus Stein, CEO BMW dealership, Cloppenburg Automobil SE in 2010 on DEKRA energy efficiency analyses servicesSlide: 35 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  36. 36. DEKRA Sustainability Highlights 2011 BMW Würth European plastics industry BMW dealerships wanted to reduce Würth, a trader for craftsmen‘s products, The industry association, PlasticsEurope, energy costs. operates an environmental management needs to support its customers with system according to the ISO14001 carbon and environmental footprint data. standard. DEKRA experts provide independent DEKRA provided expertise to identify reviews and manage market external costs, processes and functions communication of environmental data involved in achieving greater efficiency. Würth relies on DEKRA‘s expertise in for the European plastics industry. Our Results include a range of no- or low- building effective management systems to life cycle expert, experienced in the cost solutions – one of these solutions conduct regular internal audits and chemical and plastics industries, ensure alone reduced energy costs by 7%. identify actions to improve the efficient, PlasticsEurope fulfills customer effective operation of the management expectations. www.plasticseurope.org system. 2010 Ongoing since January 2005 Ongoing since January 2008Slide: 36 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  37. 37. Sustainability - Toyota Sustainable Retailer Toyota‘s goal is to have their retail network certified against well-recognized sustainable building standards. DEKRA – with experts on sustainable building rating schemes in the US, UK and Germany – helped Toyota create design guides for retailers and a plan to assess energy and building performance. Today, DEKRA certifies Toyota‘s European car retail units against the UK scheme BREEAM. Timing: Ongoing since 2008Slide: 37 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  38. 38. Sustainability - European Plastics Association PlasticsEurope Environmental Footprint PlasticsEurope needs to support its customers with carbon and environmental footprint data: ―eco- profiles‖. DEKRA experts provide independent reviews and manage market communication of environmental data on different plastics. Our life cycle expert, experienced in the chemical and plastics industries, ensures the plastics industry fulfills its customer expectations. Timing: Ongoing since January 2008Slide: 38 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  39. 39. Sustainability - International Airport Project: Defining a sustainability strategy Services: The airport wants a clear strategy on sustainability that aligns with its business goals. DEKRA experts in strategic consulting work with the airport‘s internal team to create a strategy and a roadmap (with actions, timing, expected results) for implementation. Timing: April 2011 – August 2011Slide: 39 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  40. 40. Würth Management System ISO14001 Internal Audits Würth, a trader for tools and related products, operates an environmental management system according to ISO14001 standard. Würth relies on DEKRA‘s expertise in building effective management systems to conduct regular internal audits and identify actions to improve the efficient, effective operation of the management system. Timing: Ongoing since 2002Slide: 40 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  41. 41. Sustainability - Fertilizer producer, Africa Project: EU Market Access: chemicals compliance Services: This producer needed an ―Only Representative‖ in Europe (as do all importers without a European location) under REACH – the chemicals legislation that applies across the EU. This producer relies on DEKRA‘s expertise in chemicals regulatory compliance– for both products and substances – to ensure it maintains access to the EU market. DEKRA experts conduct chemical analysis, registration of specific substances, create safety data sheets, represent the client in international industry consortia and manage communication throughout the supply chain. Timing: Ongoing since November 2008Slide: 41 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  42. 42. Sustainability - Global telecommunications firm Recycling Services Services: This firm wants to capture value from a mix of waste products and materials from its operations. DEKRA experts provide solutions that enable the firm to create income from scrapped copper cables, wooden poles and electronic wastes that contain precious and rare metals. Timing: Ongoing since 2009Slide: 42 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  43. 43. Sustainability - BMW dealerships Energy Efficiency Services Services: BMW dealerships wanted to reduce energy costs. DEKRA provided expertise to identify external costs, processes and functions involved in achieving greater efficiency. Results include a range of no- or low-cost solutions enabling the dealerships to reduced energy costs by more than 15%. Timing: 2010Slide: 43 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  44. 44. Sustainability - Global automobile manufacturer System to manage hazardous substances This manufacturer needs an expert report on every hazardous substance to be used in the production run of its vehicle development. DEKRA experts evaluate the risks of all substances used, recommend measures to minimise risks, help implement safety measures and check that all existing safety data sheets are correct and included them in a custom database. Timing: Ongoing since November 2009Slide: 44 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  45. 45. Sustainability - HAHN + KOLB Managing Substances of Very High Concern HAHN + KOLB has a formal process to manage chemicals and substances of concern, according to regulations and customer expectations. DEKRA experts in chemicals management and supplier management audit HAHN + KOLB‘s management system annually to confirm performance and identify improvements. DEKRA has awarded a performance seal: HAHN + KOLB is assured that it will not be caught off guard regarding chemicals in products, or the components its suppliers provide. Timing: Ongoing since 2009Slide: 45 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  46. 46. Sustainability - Logistics firm Verify Greenhouse Gas Inventory to ISO Standards This firm‘s customers expect detailed, reliable data on greenhouse gas emissions: GHG inventory. DEKRA – experts in both ISO 14064- 1, the WRI/WBCSD GHG Protocol and DIN EN 16258 – is able to review and verify emissions data, and advise on improvements. Timing: December 2010 – July 2011Slide: 46 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  47. 47. Sustainability - EPEAT Compliance testing, Knowledge outreach for Green Electronics Council, EPEAT In 2009, 15% of all computers sold worldwide had the EPEAT label. Today DEKRA is the exclusive strategic partner for EPEAT in Europe, China and Brazil. Local DEKRA experts offer outreach and answer technical questions. In addition, DEKRA Certification provides verification services to manufacturers worldwide who wish to register products in EPEAT.Slide: 47 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  48. 48. Sustainability - Green Products Roundtable Launch Independent Respected Body DEKRA co-chairs the GPR international work group on ―interoperability of green product standards‖. DEKRA is active in a 2nd work group which will establish an Independent Respected Body (a stand- alone organization) to settle green product disputes in 2012. February 2011 – February 2013Slide: 48 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  49. 49. Sustainable Building in Brazil Standard for Sustainable Building in Brazil DEKRA will convene and coordinate building experts in Brazil to adapt the existing German standard for sustainable building (from DGNB) to Brazilian conditions. We will train auditors and builders in Brazil to implement the standard together with local Universities. Estimated duration: September 2011 – March 2013Slide: 49 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  50. 50. Sustainable Building in China Standard for Sustainable Building in China DEKRA will convene and coordinate building experts in China and Germany to adapt the existing German standard for sustainable building (from DGNB) to Chinese conditions. We will train auditors and builders in China to implement the standard, together with local Universities. Estimated duration: August 2011 – February 2013Slide: 50 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  51. 51. Sustainability - DEKRA Energy Portal DEKRA‗s Proprietary Online Energy CalculatorSlide: 51 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  52. 52. Representative Customer List ● Industry leading customer base ● Multi-national companies ● High retention rates ● Long term partnerships ● Dedicated account managementSlide: 52 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
  53. 53. Thank you!

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