Empathetic Listening “ People will forget what you said, people will forget what you did, but people will never forget how...
I hear you but I’m not listening!! <ul><li>Hearing comes naturally ,it is not an acquired skill. You don’t have to learn t...
<ul><li>Empathic listening is a way of listening  through consciousness rather than physically just listening.  Additional...
What is Empathetic Listening? <ul><li>Empathic listening is when one listens  with the intent to understand how the speake...
What are the Benefits of Empathetic Listening? <ul><li>Empathic listening is typically an effective technique to use in em...
How do you Listen Empathetically? <ul><li>Ways to listen empathetically  </li></ul><ul><li>“ You feel…” </li></ul><ul><li>...
Steps for Empathic Listening <ul><li>1. Listen carefully to the speaker’s messages, both verbal and nonverbal </li></ul><u...
Behaviors to Avoid <ul><li>Questioning or Probing </li></ul><ul><li>Judging </li></ul><ul><li>Criticizing </li></ul><ul><l...
Empathic Listening Tips <ul><li>Be interested in the speaker </li></ul><ul><li>Have good eye contact and body language </l...
Points to Remember <ul><li>Empathic listening is about the speaker,  not  the listener </li></ul><ul><li>It is not necessa...
<ul><li>Anyone who interacts with other humans can benefit from learning how to listen empathetically; regardless of gende...
<ul><ul><ul><ul><ul><li>Learning to  listen empathetically  not only teaches children to focus, absorb, and retain more, i...
<ul><li>Americans seem to be behind the rest of the world when it comes to empathetic listening… </li></ul><ul><li>As a ma...
<ul><li>Australians not only teach empathetic listening to new parents as a skill to better understand their children, but...
No matter who you are, where you live, or what your religion – when we truly need to be heard we speak to the greatest “ e...
Upcoming SlideShare
Loading in …5
×

Empathy project 13dec 1130pm

1,714 views

Published on

1 Comment
2 Likes
Statistics
Notes
  • Very useful and makes a great training resource. Because we enjoyed this and rate it so highly, we've embedded this in our MTL Course Plans on ManageTrainLearn and on our online courses on My Learning Log so it's available to a bigger audience. Thanks!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
1,714
On SlideShare
0
From Embeds
0
Number of Embeds
8
Actions
Shares
0
Downloads
57
Comments
1
Likes
2
Embeds 0
No embeds

No notes for slide

Empathy project 13dec 1130pm

  1. 1. Empathetic Listening “ People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
  2. 2. I hear you but I’m not listening!! <ul><li>Hearing comes naturally ,it is not an acquired skill. You don’t have to learn to hear. </li></ul>                      
  3. 3. <ul><li>Empathic listening is a way of listening  through consciousness rather than physically just listening. Additionally, responding to another person improves mutual understanding and trust. </li></ul>
  4. 4. What is Empathetic Listening? <ul><li>Empathic listening is when one listens with the intent to understand how the speaker feels in addition to understanding his or her ideas </li></ul><ul><li>Showing empathy involves identifying with a person’s emotions and situation; even if not in agreement with them </li></ul>
  5. 5. What are the Benefits of Empathetic Listening? <ul><li>Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is a conflict present </li></ul><ul><li>The goal is to enable the listener to share emotions free from judgment or criticism </li></ul>
  6. 6. How do you Listen Empathetically? <ul><li>Ways to listen empathetically </li></ul><ul><li>“ You feel…” </li></ul><ul><li>“ It seems like…” </li></ul><ul><li>“ As I understand it, you sound…” </li></ul><ul><li>“ It appears as if…” </li></ul><ul><li>“ If I hear you correctly, you’d like…” </li></ul>
  7. 7. Steps for Empathic Listening <ul><li>1. Listen carefully to the speaker’s messages, both verbal and nonverbal </li></ul><ul><li>2. Display an open, caring posture </li></ul><ul><li>3. Consider the speaker’s emotional state </li></ul><ul><li>4. Calmly reflect back what you perceive the speaker’s feelings and meaning to be </li></ul>
  8. 8. Behaviors to Avoid <ul><li>Questioning or Probing </li></ul><ul><li>Judging </li></ul><ul><li>Criticizing </li></ul><ul><li>Lecturing </li></ul><ul><li>Advising </li></ul><ul><li>Interrupting </li></ul><ul><li>Giving autobiographical responses (e.g. “when I was on that team…”) </li></ul>
  9. 9. Empathic Listening Tips <ul><li>Be interested in the speaker </li></ul><ul><li>Have good eye contact and body language </li></ul><ul><li>Minimize distractions </li></ul><ul><li>Invite the speaker to expand on his or her thoughts </li></ul><ul><li>Respond in a tone that is appropriate for the situation </li></ul>
  10. 10. Points to Remember <ul><li>Empathic listening is about the speaker, not the listener </li></ul><ul><li>It is not necessary to use empathic listening during an entire conversation; it is primarily a way to understand another person’s point of view </li></ul>
  11. 11. <ul><li>Anyone who interacts with other humans can benefit from learning how to listen empathetically; regardless of gender, race, religion, or age. </li></ul>
  12. 12. <ul><ul><ul><ul><ul><li>Learning to listen empathetically not only teaches children to focus, absorb, and retain more, it more importantly teaches children to get along and work out their differences by seeing things through the other person’s perspective. </li></ul></ul></ul></ul></ul>
  13. 13. <ul><li>Americans seem to be behind the rest of the world when it comes to empathetic listening… </li></ul><ul><li>As a matter of fact we are viewed by other cultures as better talkers than listeners. </li></ul>
  14. 14. <ul><li>Australians not only teach empathetic listening to new parents as a skill to better understand their children, but it is taught in the classroom from the moment they begin school as well. </li></ul>
  15. 15.
  16. 16.
  17. 17. No matter who you are, where you live, or what your religion – when we truly need to be heard we speak to the greatest “ empathetic listener,” known to mankind…

×