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Empathetic listening 13dec 2045

Empathetic listening 13dec 2045






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    Empathetic listening 13dec 2045 Empathetic listening 13dec 2045 Presentation Transcript

    • Empathic Listening “ People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
    • I hear you but I’m not listening!!
      • Hearing comes naturally ,it is not an acquired skill. You don’t have to learn to hear.
    • What is Empathetic Listening?
      • Empathic listening is when one listens with the intent to understand how the speaker feels; in addition to understanding his or her ideas
      • Showing empathy involves identifying with a person’s emotions and situation; even if not in agreement with them
    • What are the Benefits of Empathetic Listening?
      • Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is a conflict present
      • The goal is to enable the listener to share emotions free from judgment or criticism
    • How do you Listen Empathetically?
      • Ways to listen empathetically
      • “ You feel…”
      • “ It seems like…”
      • “ As I understand it, you sound…”
      • “ It appears as if…”
      • “ If I hear you correctly, you’d like…”
    • Steps for Empathic Listening
      • 1. Listen carefully to the speaker’s messages, both verbal and nonverbal
      • 2. Display an open, caring posture
      • 3. Consider the speaker’s emotional state
      • 4. Calmly reflect back what you perceive the speaker’s feelings and meaning to be
    • Behaviors to Avoid
      • Questioning or Probing
      • Judging
      • Criticizing
      • Lecturing
      • Advising
      • Interrupting
      • Giving autobiographical responses (e.g. “when I was on that team…”)
    • Empathic Listening Tips
      • Be interested in the speaker
      • Have good eye contact and body language
      • Minimize distractions
      • Invite the speaker to expand on his or her thoughts
      • Respond in a tone that is appropriate for the situation
    • Points to Remember
      • Empathic listening is about the speaker, not the listener
      • It is not necessary to use empathic listening during an entire conversation; it is primarily a way to understand another person’s point of view
    • No matter who you are, where you live, or what your religion – when we truly need to be heard we speak to the greatest “ empathetic listener,” known to mankind…