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Government Without Walls

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With the Government in gridlock, not innovating and not dealing with the big problems, invisible walls prevent change that is accelerating in the rest of the world. Can initiatives like Open …

With the Government in gridlock, not innovating and not dealing with the big problems, invisible walls prevent change that is accelerating in the rest of the world. Can initiatives like Open Government help address the issues? What role can technology play? Can Open Source help? This presentation from the Alfresco Content.gov conference explores what government without walls would be like.

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  • For the first time, experience and expectations about computing are ubiquitous throughout our organizations. Technology touches EVERYONE in the culture, not just those entrusted to structure and run our IT systems. This creates incredible new expectations on the part of the business about what IT can and must do for the business.
  • Occupy Wall StreetObama Yes We Can RalliesStop SOPA / PIPAEgyptian RevolutionRed Square against PutinLondon RiotsEverything is socialEverything is on-demandEverything is mobileEverything is engagingEverything is transparentEverything is fastEverything is cheapCitizens are adopting mobile and Internet technologies ands services faster than any previous generation of technologyParticipation – The Internet and social online services are empowering citizens to do amazing things!Transparency – “Clearly, the Internet is making government more accountable”Collaboration – Limited budgets are amplified through technology powered Government employees are consumers too!
  • It goes much deeper than that
  • Innovation is not emanating from Washington; instead, the practices of government are increasingly disconnected from technological innovation and the opportunity to realize greater citizen participation – and therefore more expert information – in governmentAt the very least, this means that government institutions are not working as well as they might, producing declining rates of trust in government. (In 2008 the approval rating of both Congress and the president declined below 30 percent) At the very worst, there is a crisis of legitimacy.One explanation for this government failure lies in the unfamiliarity with technology displayed by many policy makers, including those responsible for its regulation.
  • According to a poll by Pew Internet & American Life (2010), 97 million American adults have used government agency Web sites. Roughly 40% of these adult Internet users have gone online for raw data about government spending and activities. In addition, these citizens’ exploit their new access to government in wide-ranging ways from finding information to further their civic, professional and personal lives, to applying for benefits, engaging public officials, and completing transactions such as e-filing taxes, thereby making daily life less complex.
  • December 2009 Open Government DirectiveThe guidance contained in the Open Government Directive creates cultural and procedural opportunities for new initiativesPublish new high value data sets to Data.govMeet FOIA 1966Enhance processes to release high-value dataImprove access to and timeliness of NASA accountabilityImprove collecting, addressing and responding to public input about NASA’s policies and programsA set of flagship initiatives to test the ideas and concepts of Open GovernmentGenerate enhancements in NASA management, communication and governance by engaging in intneralcolaborationEvaluating how every program fits into Open Government with clear goals of between 3 months and 2 yearsExecutive Order 12958 Apr 17, 1995, provides a uniform system for classifying, safeguarding, and declassifying national security information. All classified informatino more than 25 years old deemed of historical value shall be automatically declassified withnin five years whether or not the recrods have been reviewed.We will perform random qulaity control checks on recrods to ensure compliance with Eos.Declassification is the first step toward making previously classified informaton available to the public. The process [NASA] has in place requires inter-NASA collaboration to determin what is considered classified and when something can be declassified. Declassification of governmentUpdate websitesImprove workflowProvide public with accessImprove the Declassification process to better meetEffective management of records increases transparency and opportunties for collaboration between various NASA centers, contractors, and public institutionsLeveraging existing resources to enable quicker and easier access to existing records and ensuring records mgmt processes are follwed enables the angency to encourage pubic dissemination of its dat and its capture for use by future genatationsFour directorates – space Operatiosn, Aeronatuics Research, Science and ExperlorationView iss assembly walks live. \\ongoing open government activities n- foia, Nasa Declassification and Recorrds Management Initiatives
  • Cost savingsSuper-committee members:John Kerry (D)Max Baucus (D)John Kyl (R)Patty Murray (D)Jeb Hensarling (R)Xavier Becerra (D)Fred Upton (R)Dave Camp (R)
  • Man with the Golden Gun
  • Engagement Compelling content or images engage usersParticipation Users participate through Content as the object of conversation (e.g. photos, web pages, presentations) Explanation Content distills or explains complex information and guides the userQuality Content processes insure accuracy and delivery of information and improve quality of executionCompliance Regulations require explanation of procedures and records of what has been seen or delivered to users and customersExecution Documents, Images and Records are critical to business execution (e.g. contracts or invoices)Results Collaboration usually results in Content (e.g. Plan, Report, Presentation)
  • Document and Records ManagementDynamic Information PublishingeCommerce SitesUser Generated Content SitesWeb-based CollaborationMedia-rich Corporate IntranetRegulated ApplicationsTransactional or Complex Systems with User GuidanceMedia and Image Capture
  • Target the Middle of the Organization – Knowledge WorkerInformation Worker Applications = Systems of EngagementConsumer-like Interface, SMB-style monetizationEnhance the collaborative experienceIntegrate with Social Business SystemsReal-time communications, Mobile, Video, Social NetworksJive, Lotus, Cisco, Skype, etc. in the enterpriseManage Social-rich Content: Video, Blogs, NewsBecome the YouTube, Flickr, SlideShare and Scribd for the EnterprisePublish to Social ChannelsYouTube, Facebook, Twitter, WordPress, SlideShare, ScribdDeliver in the Cloud and on Premise
  • Here is a picture of social content management in action. On the bottom are the core capabilities of the Alfresco Platform… over the past 24 months, we (and our partners) have been working on proof-of-concepts and real-world implementations of Alfresco Content Management being able to manage content and expose repository functionality INSIDE OF social business systems. For example:Liferay, Jive, Lotus QuickR, Drupal, Google Docs(INSERT YOUR OWN CUSTOMER EXAMPLES HERE – IMPROVISE A BIT, IF YOU WANT).Three main points:Social content management is real, and we are already executing on itCMIS (and open standards) are the KEY to making it happenYou can have multiple Social Business Systems – and one Alfresco underneath. You could set a workflow to kick-off in Jive, for example, that would execute to publish something in Drupal – using Alfresco workflow.But wait – there’s more…. We aren’t JUST talking about platform here. We have been working to put more Social features in our own Apps… and more are coming. See next slide…
  • Optimized for TabletContent and Workflow-oriented appsFederated SearchFederated Workflow and ActionFederated BrowsingViewing, Commenting and AnnotationSome EditingIntegrated with key mobile appsOpen Platform and Open Source for Content Applications
  • Discuss Alfresco momentum, growth – and how Alfresco is already larger than Jboss was when it was acquired by Red Hat, etc.
  • Transcript

    • 1. Government Without Walls@johnnewton, CTO, Alfrescoalfresco.com/govWashington, DC Thursday, January 26, 2012
    • 2. Agenda• Alfresco Overview• Customer Profile in Government• The Walls of Government• Breaking Down Walls• What Business is Doing• An Open Government Plan• Alfresco 4 and Open Government
    • 3. Photo source = http://www.flickr.com/photos/notionscapital/5225049493/
    • 4. The flow oftechnology has Large orgsreversed… Consumer SMEs Home office Setting in motion new forces…
    • 5. Unleashing the Consumerization of ITCourtesy of John Mancini – AIIM.org
    • 6. So what do the most significantchanges in technology have to do with government?
    • 7. Everything!
    • 8. Government Walls of Resistance • Walls around Participation • Walls around Your Building • Walls around Your PC • Walls around Innovation and Collaboration • Walls around Information and Content • Walls around Software • Walls around Decisions • Walls around Budget
    • 9. Walls Around Data Courtesy of John Mancini – AIIM.org
    • 10. Walls Around Decisions The single point of failure [in bureaucratic decision making] results not just from a lack of time or resources or technology. It goes much deeper thanPhilip Tetlock, U. Penn in that. Simply put,Expert Political Judgment, professionals do not have aWinner of the WoodrowWilson prize for best book monopoly on information oron politics and government expertise
    • 11. Walls Around Employees
    • 12. Walls Around Technology Innovation is not emanating from Washington; instead, the practices of government are increasingly disconnected from technological innovation and the opportunity to realize greaterBeth Simone citizen participation … failure liesNoveck, US in the unfamiliarity withDeputy CTO technology displayed by many policy makers
    • 13. Is there a way forward? Mr. Obama! Tear down these walls!!!
    • 14. The Power of the Crowd“Diversity trumps ability” – this is a mathematicaltruth, not a feel-good mantra. – Scott Page, University of Michigan in The Difference
    • 15. The power of transparencyOpen source: “Many eyes make all bugs shallow”Government 2.0: “Many eyes make all pork visible”Open Government isthe evolution ofOpen SystemsOpen Standards &Open Source Tim O’Reilly
    • 16. Open Government Directive “My Administration is committed to creating an unprecedented level of openness in government. We will work together to ensure the public trust and establish as system of transparency, public participation, and collaboration. Openness will strengthen our democracy andPresident promote efficiency andBarack Obama, effectiveness in government.”Jan 21, 2009
    • 17. NASA’s Open Government Plan “No one is an expert in Open Government. We are taking an experimental and scientific approach to Open Government. It will transform NASA into a more transparent, participatory, and collaborative Agency and ease our transition into a 21st century space program.”
    • 18. What did NASA do right?• Policy: Working to make open source software development more collaborative at NASA• Technology: Nebula cloud platform to share complex data sets with external partners and public• Culture: A new Participatory Exploration Office for more public participation• Targeted projects in staged, achievable goals measured in 3 months to 2 years and applaud success• Integrate security, records management, and random quality check as basis of trust and guarantee public access• Leadership role in Data.gov• Constantly improve process in delivery of information and public participation
    • 19. And the benefits?• Increase Agency transparency and accountability to external stakeholders• Enable citizen participation in NASAs mission• Improve internal NASA collaboration and innovation• Encourage partnerships that can create economic opportunity• Institutionalize Open Government philosophies and practices at NASA
    • 20. The ultimate rationale may be financial How are supposed to decide anything?! We have no clue what to cut!!!
    • 21. The impetus has always been there• Freedom of Information Act• Executive Order 12958 - a uniform system for classifying, safeguarding, and declassifying national security information• December 2009 Open Government Directive
    • 22. So what are businesses doing?• In Social Business Systems• In the Cloud• On Mobile• In Content• What are the use cases driving change?
    • 23. Social Business Systems• 53% of large organizations Minion527 Verified @HenchGirl289 Meet me• 61% use to increase after work at Chilis? 1 min ago collaboration between and within teams HenchGirl289• 31% using for better sharing: @Minion527, you are my bff, but Dr. No has got me on duty again! #POW competitor updates, technical 2 secs ago solutions, etc.• Tools (mostly content): – 58% concurrent editing or wiki – 55% staff-facing blogs – 54% departmental forums or newsgroups – 42% bulletin boards – 28% activity streams AIIM Survey conducted February 2011
    • 24. Mobile Support• 92% of Fortune 1000 are testing or deploying iPads –Tim Cook, Apple 10/4• 22% providing mobile browser access to information portals• 68% provide no browser or mobile access• Slow migration a problem for 33% of largest orgs. AIIM Survey conducted February 2011
    • 25. Cloud クラウド• Gartner: Cloud is highest CIO priority• 64% would consider using a private cloud for ECM• 30% said public cloud is possible in future• 6% currently using internal corporate cloud• Set to double, but outsourced corporate set to treble (particularly smaller orgs.) AIIM Survey conducted February 2011
    • 26. An Open Government Plan• Content as Consumable Information• Socialize Content and Information• Integration into the platforms of participation• Cloud as a platform for G2Citizen and G2Business collaboration• Mobile for direct citizen engagement• Open Source to pay for all this
    • 27. The New ScenariosGovernment to Business Collaboration Small & Medium Departments and Agencies Public Information Outside Access
    • 28. Content is at the Core of Government Engagement Results Participation Content is the Explanation Compliance Conversation … Execution Quality
    • 29. Content is only becoming more important…
    • 30. When Content Meets Social
    • 31. What Does Social Content Management Mean Practically?Target Knowledge Consumer-like Integrate to Social Worker User Experience Business SystemsManage Social-rich Publish and Monitor Integrate with Real- Content in Social Channels time Communications
    • 32. New User ExperienceNew UI and HTML5 enhancements give a consumer-likeexperience to enterprise content management.
    • 33. Social Content Features• Follow influential users• Status updates – “what are you working on”• “Like” content & sort/search on popularity• Proactive & customized notifications• New activity feed & dashlets• Integration to Jive
    • 34. Social Publishing to Social Channels• Content + Status Updates• Publish to Facebook, Twitter, LinkedIn & YouTube right from Alfresco – Extendable to other channels (i.e. Slideshare)• Social becomes part of content workflow• Track publishing history
    • 35. Social Content IntegrationsDocLib portlet Coming soon! Low-cost, Manage & retain Technologyallows Alfresco Publish and integrated DM content and preview in 3.4Share to show- synch docs Records Mgmt handle Check-out docsup in Liferay or between Jive MS Office® workflows in to Google DocsJBoss Portal & Alfresco Integration Alfresco - then, for realtime docwith SSO publish to Drupal collaboration JSR-168 CMIS CMIS/APIs CMIS RESTful APIAlfresco Platform
    • 36. This is a Cloud…36
    • 37. A Hybrid Cloud Solution and Content “Osmosis” SynchronizationIn the Cloud On Premise or Private Cloud
    • 38. New Use Cases Across 100% of your ContentPublic Cloud On Premise
    • 39. Multi-tenancy is the secret• Deploy on public clouds• “Rent” out utilization• Share secure resources• Quiesce resources when not used• Provide a “Freemium” service Credit: ZDNet, Michael Krigsman, The Importance of multi-tenancy
    • 40. A Cloud Connected Hub for your Content
    • 41. The New Users of ContentProfessional Services Travelling Execs Field EmployeesInspection Healthcare Secret Agents
    • 42. Mobile Everything…
    • 43. Cook, Dine, SnackLaptop Tablet MobileCook and Prepare Dine or Consume Snack onthe documents Content Info
    • 44. Tablet as the New Workplace
    • 45. Alfresco’s Mobile Strategy• The right content to the right person on the right device• Devices controlled by users, content access controlled by company• Apps controlled by users and/or company, depending on security needs• Emphasize Tablet as the New Workplace PLATFORM OPEN STANDARDS A robust, secure APPS To provide app choice – content Alfresco apps WebDAV & CMIS for easy access management platform to content & + collaboration features; open + Alfresco Enterprise source apps for Alfresco Team customization
    • 46. Open Source Model is Powerful Closed Open Customer CustomerCustomer Media Reception Sales Code Blogger Product Developer Shipping Mgmt Customer Development Internet- Developer Mgmt Based (Bugs) Community Support QA Support Engineer Accounts Marketer Marketing Partner Tester Partner Partner Partner
    • 47. Forrester: A large US financial services company saves $450kRisk-adjusted ROI of 53% with payback in 10 months
    • 48. Citizen Developers I pledge to build cool applications in my spare time using only the Cloud and some JavaScript code!
    • 49. Content as a Service
    • 50. Open Source Records Management One-tenth the Cost • First ... – 5015.2 Certified Open Source Solution – CMIS-enabled RM Solution • Designed for ‘Ease of Use’ – Rules processing for auto-filing, metadata collection and rendition generation • Access from – Web (In RM Site or from other Share Sites) – Email – IMAP SupportSupporting Governance, – CIFS – Shared Network Drive Retention, Compliance and Access
    • 51. Opportunities• Improved decision making• Open Innovation• Lower cost of acquisition• Improved service• Not a “gotcha” reason• Adjust to new budget realities
    • 52. Maidenhead, UK Global Headquarters Atlanta, US HeadquartersAlfresco is the largest open sourcecontent management companyin the world.3 million+ downloads2500+ customers from 55+ countries250+ global channel partners24 consecutive quarters of revenue growthfounded in 2005
    • 53. Government is our largest business• 30% of Revenue and our Open Source Community• Federal, Central, State, Re gional, Local• Approximately 600 government customers• 50/50 split US and Europe• Administration, legislatio n, finance and education
    • 54. Alfresco Directions• Alfresco 4 is ready and socially connected• Alfresco Cloud opens new opportunities• Mobile and Tablet are the new workplace• Integrating content with you, your devices and your whole world to do great work is our mission
    • 55. Thank Youalfresco.com/gov