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CSI Content: Who Killed ECM?

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Crime Scene Investigation: Content – Who killed Enterprise Content Management? As consumer technology takes more attention, enterprise content management seems to have disappeared, particularly ECM. …

Crime Scene Investigation: Content – Who killed Enterprise Content Management? As consumer technology takes more attention, enterprise content management seems to have disappeared, particularly ECM. Presentation by John Newton was made at the Technology Services Group led by Dave Giordano at the University of Chicago Gleacher Center on 8 June 2011.

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  • Crime Scene Investigation: Content – Who killed Enterprise Content Management? As consumer technology takes more attention, enterprise content management seems to have disappeared, particularly ECM. This is a presentation by John Newton was made at the Technology Services Group led by Dave Giordano at the University of Chicago Gleacher Center on 8 June 2011.
  • Main point here is that Alfresco is a professional, experienced software company that is safe to do real enterprise business with, etc.
  • Over the past decade, there has been a fundamental change in the axis of IT innovation. In prior decades, new systems were introduced at the very high end of the economic spectrum, typically within large public agencies and Fortune 500 companies. Over time these systems trickled down to smaller businesses, and then to home office applications, and finally to consumers, students and even children. In this past decade, however, that flow has been reversed. Now it is consumers, students and children who are leading the way, with early adopting adults and nimble small to medium size businesses following, and it is the larger institutions who are, frankly, the laggards.
  • The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation.
  • HUD needed to image 3.2 million pages of case records and support tele-working while providing faster response to FOIA requests. Armedia imaged the backlog of paper in the base year and provides a hosted Document and Records Management solution for HUD leveraging Alfresco ECMS and Daeja for redactionFOIA and RecordsSpeed of responseControl and RedactionThe Army National Ground Intelligence Center has been using Alfresco Enterprise in a large scale, production deployment for more than two years. Alfresco was selected to replace a custom developed, legacy application. A member of the implementation team will present the benefits realized by the transition to Alfresco. The presentation will also discuss their integration approach, product customizations, and lessons learned.Lessons learnedIntelligence, Sharing, OrganizationStruggling under a homegrown CMS that lacked robust functionality, the National Academy of Sciences (NAS) sought a next-generation solution to enable a major site redesign. Rivet Logic helped NAS implement an Alfresco WCM solution that helped streamline operations, resulting in faster publishing cycles, increased productivity, and a much richer site experience. This presentation will feature a guest speaker from NAS and address the solution in detail – including how a decoupled content delivery approached offered presentation-tier flexibility and dynamic site functionality.Faster publishing cyclesIncreased productivityRicher site experienceDecoupled content deliveryFlexibility and dynamic sitesCity of Denver has improved efficiency of existing systems, saved licensing and maintenance costs all while expanding the City's services to its citizens.Documentum MigrationPaper to electronic recordsRevamp business processesImproving CRMMobile
  • FarmvilleMafia Wars
  • 350,000 apps in the iStoreOver 10 billion downloads
  • The implications of this for Enterprise IT are profound. We grew up with letters, phones, telexes, and faxes, and grew into email, shared text databases like Lotus Notes, portals, web sites, and mobile phones. Now we are going through a massive transformation based on 1) connecting people in real time; 2) smart and geographically-aware mobile devices; and 3) ubiquitous and cheap bandwidth. 
  • The users are in the middle of the enterprise – the Information WorkerThe benefit is greater customer intimacy and employee productivity
  • Document and Records ManagementDynamic Information PublishingeCommerce SitesUser Generated Content SitesWeb-based CollaborationMedia-rich Corporate IntranetRegulated ApplicationsTransactional or Complex Systems with User GuidanceMedia and Image Capture
  • Engagement Compelling content or images engage usersParticipation Users participate through Content as the object of conversation (e.g. photos, web pages, presentations) Explanation Content distills or explains complex information and guides the userQuality Content processes insure accuracy and delivery of information and improve quality of executionCompliance Regulations require explanation of procedures and records of what has been seen or delivered to users and customersExecution Documents, Images and Records are critical to business execution (e.g. contracts or invoices)Results Collaboration usually results in Content (e.g. Plan, Report, Presentation)
  • The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation.
  • Over the past decade, there has been a fundamental change in the axis of IT innovation. In prior decades, new systems were introduced at the very high end of the economic spectrum, typically within large public agencies and Fortune 500 companies. Over time these systems trickled down to smaller businesses, and then to home office applications, and finally to consumers, students and even children. In this past decade, however, that flow has been reversed. Now it is consumers, students and children who are leading the way, with early adopting adults and nimble small to medium size businesses following, and it is the larger institutions who are, frankly, the laggards.
  • Target the Middle of the Organization – Knowledge WorkerInformation Worker Applications = Systems of EngagementConsumer-like Interface, SMB-style monetizationEnhance the collaborative experienceIntegrate with Social Business SystemsReal-time communications, Mobile, Video, Social NetworksJive, Lotus, Cisco, Skype, etc. in the enterpriseManage Social-rich Content: Video, Blogs, NewsBecome the YouTube, Flickr, SlideShare and Scribd for the EnterprisePublish to Social ChannelsYouTube, Facebook, Twitter, WordPress, SlideShare, ScribdDeliver in the Cloud and on Premise
  • IT as an end-to-end nervous systemLocation basedPresence basedTime basedRole basedTeam basedDocument basedTopic basedSituation basedPermissions based
  • First implementation CMIS 1.0Both SOAP and REST protocolsBasis for all future public APIsPlatform of choice for most new CMIS developmentDriving OpenCMISBe the FREE platform to build portable applicationsGet apps to pull Alfresco
  • We aren’t the only ones who are seeing a shift in ECM to handle these new requirements. Here is how Gartner now views the ECM market – broken up into four areas.Explain each of the areas – and talk about Alfresco’s historic success in transactional and online.However, our focus going forward is going to be Social Content Management and Content Management as infrastructure. We want to be the de-facto platform for managing content in a social world.
  • Here is another, simpler way to look at – Social Content Management is at the intersection of where typical ECM functionality meets the functionality of social software, in general. Or, as John Newton mentioned in the video: Go on and discuss content – then capture the results of that discussion inside your ECM solution in order to retain it and make it findable, or to kick-off workflows, etc.Now – all of this strategy is great. But I want to bring it down to earth a bit and make it real. The fact is – Alfresco was BUILT for a time such as this, and the work that we have been doing around CMIS (Content Management Interoperability Standard), our huge set of RESTful APIs, Portal Standards, etc. Are the underpinnings for Social Content Management to really happen. Let me show you some proof points for this…
  • Many enterprises will want to use their CMS AS a social business system – or at least take advantage of social features when they are focused on content creation & collaboration. Think of Alfresco Share as a social business system for collaboration, with content as the focus. TODAY, in Enterprise 3.4 (which you will see a demo of later) we have {talk about the features listed}. And, most of these are available as APIS in the platform, so that you can build social features into your app without recreating the wheel. For example, the voting API (favoriting content, seeing what others have favorited, etc.) is available today in the platform for developers (just not exposed yet in the interface).Just as importantly – we continue to lead in making sure users can use Document management without changing their behavior – so our support of the Sharepoint Protocol and WebDav & CIFS continue to evolve. Check-in a document, discuss it inside Share, and then publish it to the web – all with Alfresco. You will see a demo of Share later on today.GIVE ANY ANECDOTAL EXAMPLES HERE: (I’m going to talk about how I use Adobe Creative Suite – PS, Illustrator, etc.). In a matter of minutes, I downloaded Adobe’s CMIS connecter for Adobe Bridge – linked it up to ts.alfresco.com – and now I can check-in and out Adobe files to Share, have discussions about them inside of Share, and kick-off workflows inside of Alfresco.
  • Here is a picture of social content management in action. On the bottom are the core capabilities of the Alfresco Platform… over the past 24 months, we (and our partners) have been working on proof-of-concepts and real-world implementations of Alfresco Content Management being able to manage content and expose repository functionality INSIDE OF social business systems. For example:Liferay, Jive, Lotus QuickR, Drupal, Google Docs(INSERT YOUR OWN CUSTOMER EXAMPLES HERE – IMPROVISE A BIT, IF YOU WANT).Three main points:Social content management is real, and we are already executing on itCMIS (and open standards) are the KEY to making it happenYou can have multiple Social Business Systems – and one Alfresco underneath. You could set a workflow to kick-off in Jive, for example, that would execute to publish something in Drupal – using Alfresco workflow.But wait – there’s more…. We aren’t JUST talking about platform here. We have been working to put more Social features in our own Apps… and more are coming. See next slide…
  • So – to sum things up – you will see Alfresco’s public positioning really evolve in 2011 – and I hope that, as you think about integration social systems into your enterprise – or integrating social features into your next applications – that Alfresco will be at the top of your list to consider for an underlying Content Management platform. Coming up – you will see a presentation on our roadmap – including a lot of new enterprise features that are coming out with Enterprise 3.4 – a demo of Share by {PARTNER NAME}, and a case-study about a solution that {PARTNER} has built on top of Alfresco’s open platform.
  • Transcript

    • 1. CSI: Content
      Who killed ECM?
      @johnnewton
    • 2. Alfresco is
      Enterprise Software +
      Content Management +
      Commercial Open Source
      Management Team Experience
      Largest private Open Source company by revenue
      Investors
    • 3. Once upon a time, IT was controlled by highly intelligent, logical, controlled people…
      I use Java! Get used to it!!!
      Man! You are awesome!!!
    • 4. And technology would flow from the Fortune 1000…
      Image courtesy of John Mancini – AIIM.org
    • 5. And they controlled and centralized all applications and data…
      Image courtesy of John Mancini – AIIM.org
    • 6. Yes, your honor!
      I did leave my mobile without password protection!
      Systems of Record
      Command and control
      Transaction-oriented
      Document-centric
      Limited deployment
      Central IT-provisioned
      And these applications knew what they were good at…
      Image courtesy of John Mancini – AIIM.org
    • 7. But their user interfaces were very powerful, but not very user friendly…
    • 8. And some of the vendors had all the control…
      Hey You!
      Yeah You!
      You’re not going anywhere?
      It’s time to renew!
      Isn’t that called Racketeering?!
    • 9. And there was no incentive to innovate…
      I used to be a developer IBM, but they had me work on FileNet!
    • 10. This left customers a little unhappy…
      You’re asking how much for this crap?!!
    • 11. And thus was born “Free Software”!Born of Religion?!?
    • 12. And Anarchy?!?
      I said I’m checking the code change in!
    • 13. Communists?
      There are some new modern-day sort of Communists who want to get rid of the incentive for software makers under various guises!
    • 14. Look who’s talking!
    • 15. Apologies to the Times Cartoonist Peter Brookes
      Operating a rogue Linux machine!
      And IT started getting nervous about something Open Source…
    • 16. Quickly Open Source evolved with Linux
      Let’s stay Open, Modular and Free!
    • 17. Open Source was Built Differently
    • 18. Open Source removed the Lock-in and opened the Architecture…
      Customer
      Customer
      Customer
      Media
      Code
      Sales
      Blogger
      Reception
      Developer
      Developer
      Product
      Mgmt
      Shipping
      Customer
      Development
      (Bugs)
      Internet
      and
      Community
      Mgmt
      Support
      Engineer
      QA
      Support
      Marketer
      Accounts
      Partner
      Marketing
      Tester
      Partner
      Partner
      Partner
      Open Source
      Closed Source
    • 19. Lifecycle of an Open Source Project
      Internet
      Downloads
      Design and Compose
      I fixed a bug!
      I want to buy!
      Community
      Deployment
      Contribution
      Image courtesy of John Mancini – AIIM.org
    • 20. Virtuous Cycle – A New Value Chain for Software
      PROJECT GOVERNANCE
      Development
      Distribution
      Marketing
      Sales / Consulting
      Support
      Develop from other Open Source Components
      Deliver for free over the internet
      Market by Word of Mouth and Community
      Demand is generated inside the company – Solves the problem or not
      Users participate in QA and resolution of problems with the code
      Product Mgmt
      Community participates in ideas, priorities, testing and new components
    • 21. Strong Governance led to Professional Open Source
      Open Source is like Economy Class!
      You get nice champagne in first class, but you still get there at the same time!
      Marten Mickos – CEO of Eucalyptus and former CEO of MySQL
    • 22. And this was the environment in which Alfresco System was born
      Web
      Applications
      Portals
      Web Services
      BPM
      App Server
      Email
      CMIS
      Virtual File System
      Portal Server
      SOAP
      FTP
      CIFS
      WebDAV
      High Availability
    • 23. Web
      Shared Drive
      Email
      Portals
      Office Protocol
      Innovating in access and simplicity
    • 24. Value Proposition: Universal Access and Control
      Shared
      Drive
      Interface
      Web
      Access
      Shared
      Drive
      Rules
      Automation
      Compliance
      Applications
      Before
      After
    • 25. And easily deployed and consumable
      It’s so small it even fits on this USB stick!
    • 26. Many Use Cases
      Document Management
      Content Collaboration
      Records Management
      Image Archiving
      Citizen Web Sites
      Laws & Regs Online
      Contracts
      Correspondence
      Inquiry Tracking
      Case Management
      Emergency Coordination
      Intelligence
      Defense
      Police
      Legal and Justice
      Legislation
      Scientific Research
      Regulation
      Revenue and Taxation
      Housing
      Employment and Labor
      Education and Training
    • 27. How Do We Make Money?
      Open Source Distribution
      • Low cost of distribution
      • 28. Global Reach
      • 29. Community development
      • 30. Community as large as IBM or DCTM
      Dual License for developers
      • OEM, Hosting & Appliances
      • 31. Most popular license
      • 32. Protects embedding opportunities
      Support & Services
      • Try before buy
      • 33. Low-touch sale
      • 34. Maintenance and support for production use
      • 35. Insurance of certification & indemnification
      Multiple Channels
    • Open Source Check List
      • No lock-in
      • 39. Lower cost of development, marketing, sales and support
      • 40. Lower cost to customer
      • 41. Community drives innovation
      • 42. No anarchy or religiosity
    • In the world of ECM, there were definitely changes afoot…
      Oh man!
      Not another ECM Acquisition!!!
    • 43. Powerful forces of good were at work…
      Social Networks
      Mobile
      Cost
      Internet
      Moore’s Law
    • 44. And cheaper technology had new peopleusing the technology…
      To
      From
      Feeling
      Visual
      Warm and interactive
      Likes touch interfaces
      Logical
      Concrete
      Not very friendly
      Probably has a Blackberry
    • 45. And the People were getting younger
      Email
      Generation
      Facebook
      Generation
      Age 46
      Age 26
      Age 65
    • 46. Left-brained
      Thinking
      Right-brained
      Feeling
      Everyone
      Else
      Objects
      Analysis
      Linear
      Logical
      Past
      Factual
      People
      Connections
      Spatial
      Artistic
      Future
      Conceptual
      Image:
      WIRED Magazine Issue 13.02 – Feb 2005
      And cheaper technology had transformed the typical user from left-brained to right-brained…
      Programmers
    • 47. And the right-brained people transformed their technology and their applications…
      The Majority of Users
      People
      Mobile
      Connections
      Spatial
      Artistic
      Conceptual
      Future
    • 48. And most people all cheered this new technology…
    • 49. And technology became democratized…
      Yes We Can!...
      Play Angry Birds!
    • 50. But this lack of control made some people very angry…
      I hate it when he plays
      Angry Birds!
      You’re Fired!!!
    • 51. And the technology touched everyone from their homes to their workplaces
      And the users would ask, “Why do I feel so powerful as a consumer and so lame as an employee?”
      Photo source:
      http://www.flickr.com/photos/notionscapital/
    • 52. 1 -- real time connectivity
      2 -- smart & geo-aware mobile devices
      3 -- ubiquitous & cheap bandwidth
    • 53. And IT started to lose control,especially based upon age differences
      Inside the Enterprise
      Outside the Firewall
      Good Heavens!
      Put that Tweet in a Repository!
      Chill Seymour!
      We don’t need you anyway!
      IT
      Users
      40
    • 54. And this killed off interest in enterprise software…
    • 55. But where was the body?
      I know we had a bunch of Documentum licenses somewhere!
    • 56. Users were too busy looking for right-brained applications in the enterprise???…
      Collaboration
      Video
      Mobile
      Social Media
      Real-Time
      Some images from Gartner PCC – Apr 2011
    • 57. But Enterprise IT was not ready for…
      new generation of workers
      new types of devices and content
    • 58. And then the Revolution happened…
      Down with the Government!
      And we demand a
      for the enterprise!
      And a
      And a
    • 59. And the CIO didn’t know what to do…
      • “Nobody has figured this out”
      • 60. “There will be a need for the consumer-based technologies.”
      • 61. “The workforce coming in will have different expectations.”
      • 62. “The whole industry is changing and changing very fast.”
      • 63. “Whether the CIO wants it or not, it is coming in”
      Survey conducted by AIIM – Aug 2010
      20 CIOs interviewed
      9 different industries
    • 64. And Systems of Engagement emergedthat worked the way users wanted to work…
      Courtesy of John Mancini – AIIM.org
    • 65. Relevance
      What’s that got to do with ECM?!
      I’m sure the answer is in here somewhere?!!!
    • 66. And Social created more Content and more Content led to more Social…
    • 67. And users with this Content led to…
      Explanation
      Participation
      Content is the Conversation…
      Engagement
      Quality
      Results
    • 68. And the types of Content changed!
      51
      Sources: Wired – Aug 2010 / Cisco estimates based on CAIDA publications, Andrew Odlyzko
    • 69. And it wasn’t just your parents’ “documents”…
      Video, Audio and Photographs
      Real-time Market Analysis
      Real-time Meeting Minutes
      Whiteboards
      Customer Stories
    • 70. And security could be a real issue…
      Look at that picture he posted on Twitter!!!
    • 71. I could have sworn I was logged into SharePoint!!!
    • 72. Systems of Record
      Command and control
      Transaction-oriented
      Document-centric
      Limited deployment
      Central IT-provisioned
      Which is why left-brained and right-brained services started helping each other
      Systems of Engagement
      Open and accessible
      Interaction-oriented
      User-centric
      Ubiquitous deployment
      Self-provisioned
      Courtesy of John Mancini – AIIM.org
    • 73. The flow of IT reversed!
    • 74. Enterprise applications became more social and intuitive…
      Productive
      Consumer-like
      More Social
      Real-time Communications
      Rich Media
      Connected to favorite apps
    • 75. And they wanted to integrate through Mash-ups, REST, Standards and Service-Oriented Architecture…
      Collaboration & Social Services
      UI & Portal
      Services
      Search & Discovery
      Content Services
      Communication
      Process and Workflow
    • 76. IT wanted architectures thatbuild right-brained apps on a strong foundation…
      Mobile
      Distribution / Syndication
      Desktop
      Web Site
      Social Networks
      Information Workplace Platform
      Rich Content
      Mobile
      Social
      Integration
      HTML5
      On Premise
      In the Cloud
      UI & Portal
      Services
      UI & Portal
      Services
      Search & Discovery
      Collaboration & Social Services
      CMIS
      BPMN 2.0
      JSR-286
      Open Social
      CMIS
      BPMN 2.0
      JSR-286
      Open Social
      Content Services
      Process and Workflow
      Communication
      Superscale Data
      Superscale Storage
      ERP
      CRM
    • 77. CMIS helped to deliver Content to all the new (and old) applications…
      Web Sites
      SharePoint
      Confluence
      & Jira
      Jive
      Drupal
      Dropbox
      Content plus…
      Lotus
      Connections
      Facebook
      SAP
      JBoss
      Portal
    • 83. So maybe ECM wasn’t dead after all…
      We just need to figure out how we pay for this stuff!
    • 84. social
      content management
      collaboration
      workflow automation
      social content types
      tasks
      browser/portal
      version control
      online
      channel optimization
      wcm
      web authoring
      rich-media
      Analytics
      mobile support
      transactional
      content management
      BPM
      workflow
      compliance
      RM
      archives
      content management as
      infrastructure
      metadata
      life cycle control
      integration
      Interfaces
      repository
      platform
      Source: Gartner ECM Magic Quadrant, November 2010
    • 85. enterprise
      content
      management
      sharing
      collaboration
      workflow
      compliance
      control
      security
      records
      social
      content
      management
      liking
      recommending
      following
      commenting
      social
      software
      Discuss… then capture.
    • 86. Social Content Check List
      • Systems of Record are largely complete
      • 87. Consumer IT is hot
      • 88. New generation want social systems and mobile in the enterprise
      • 89. New enterprise apps will emerge
      • 90. Content will be critical
    • Built-in Social Features
      Commenting
      User Status Updates
      Activity Feed for Sites
      Cross-site Search
      Invite people to sites
      Customizable dashlets
      Blog
      Wiki
      Forums
      Calendar
      Tagging
      Workflow & Tasks
      Voting API (future)
      Sharepoint Protocol
      WebDav
      Social Content Management in Action
    • 91. Doc Mgmt
      Version control
      Commenting
      Edit metadata
      Workflows
      Previews
      Coming soon!
      Use Alfresco seamlessly for document management
      Low-cost ECM
      Records Mgmt MS Office® Integration
      Cloud
      Community Preview
      Check-out docs to Google Docs for real-time doc collaboration
      Manage & retain content and handle workflows in Alfresco - then, publish to Drupal
      JSR-168
      RESTful API
      CMIS
      CMIS/APIs
      CMIS
      Alfresco Platform
      Social Content Management in Action
    • 92. Result: Costs of software go way down…
    • 93. This made customers happy!...
      We all just love
      Open Source!
    • 94. We compete with SharePoint and Traditional ECM in $4B market
      Compared to SharePoint:
    • And the reason they decided wasOpen Source…
      70
      Why Does Alfresco Win?
      Enterprise customer survey – June 2010
    • 100. Microsoft vs. Open Source:Equilibrium
      “Microsoft has too much market share and Open Source offers too many benefits for users”
      Nash Equilibrium Curves
      Harvard Business Case Study: http://tinyurl.com/msoss
    • 101. But there were new challenges ahead…
      It’s looking a little cloudy!
      But do we really need these flashlights?!
    • 102. Everything Became Mobile with lots of Open Source…
    • 103. Why is IT so slow?
    • 104. And users weren’t too happy about this…
      Get my frickin’ server up now, Dude!!!
    • 105. The Computer of the Future - One Million ServersAnd lots of Open Source…
      76
    • 106. But sometimes things can go wrong…
      It says I need to enter my credit card again!?!
    • 107. Cloud / On Premise Hybrids Emerged
      78
      Cloud
      Intranet
      Extranet
      Local Content
      Copy
      Local Content
      Master
      Local Content
      Copy
      HTML
      HTML
      HTML
    • 108. Developers started building all sorts of Apps
    • 109. OS File System
      Office
      Mobile
      Rich Desktop Application
      Content Repository
      Portal
      RM
      DM
      WCM
      DAM
      Collaboration
      Alfresco Client
      Web
      Alfresco Explorer
      Web Site
      Alfresco Share
      Alfresco Web Application Framework
      Alfresco Content Application Server
      Collaboration Services
      Control Services
      Content Services
      Physical Storage
      Relational DB
      File System
      The Alfresco Architecture
    • 110. Rich Set of Data Modeling Capabilities
      Folder
      Type
      Property
      A
      Property
      Class
      Constraint
      Folder
      name
      Association
      Folder
      Child Association
      contains
      B
      Child Association
      Type
      Aspect
      Type
      Property
      Doc
      Document
      name
      C
      content
      Association
      rendition
      rendition
      Doc
      D
      Aspect
      Property
      Auditable
      who by
      when
    • 111. Content Services for …
      CIFS
      WebDAV
      FTP
      IMAP
      Protocols
      OS File System
      Content Application
      Content
      File Transfer Client
      Services
      Content
      Email Client
      Transformation
      Tagging
      Records
      Life-cycle
      Control
      Microsoft SharePoint
      Office Integration
      Preview
      Deployment
      Change Set
      Sandbox
      Workflow
      Collaboration
      Wiki Blogs
      Discussions
      Activities
      Social Graph
    • 112. ECM and Alfresco Directions
      • Alfresco investing in Social Content
      • 113. Integration to Social Systems is key
      • 114. Mobile is and will be everywhere
      • 115. Cloud Content in Enterprise will be Hybrid
      • 116. Developers with Open Source and Open Standards will drive the innovation
    • Open Source Model Really WorksOpen Source Really Innovates…
      Over 3 Million Downloads, 1500+ Customers, 50+ Countries
    • 117. Over 1500 of the Biggest and Most Important Companies & Organizations
      Government
      Finance
      Media & Entertainment
      Software
      Retail
      Travel & Logistics
      Manufacturing
      Education
    • 118. The End
      Next Week…
      Who Killed Windows!?!
    • 119. The open platform for
      social content management.