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Latest framework to call 13 1300 and 1800 numbers from mobiles in australia
Latest framework to call 13 1300 and 1800 numbers from mobiles in australia
Latest framework to call 13 1300 and 1800 numbers from mobiles in australia
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Latest framework to call 13 1300 and 1800 numbers from mobiles in australia

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This presentation is to update the consumers of Australia about the latest arrangements of framework for the calls made from mobile phones to 13/1300 and 1800 numbers. …

This presentation is to update the consumers of Australia about the latest arrangements of framework for the calls made from mobile phones to 13/1300 and 1800 numbers.

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  1. www.vtelecom.com.au Latest framework to call 13/1300 and 1800 numbers from mobiles in Australia
  2. Recently ACMA (i.e. The Australian Communications and Media Authority) announced a new framework for call charges from mobile phones to 13/1300 and 1800 numbers. With a serious intent to deliver following customer benefits, the new arrangements take account of market changes in recent years and are developed in close consultation with the telecommunications industry: 1. Separate plans have already been made by different mobile operators at their individual levels to make all calls to 1800 numbers from mobile phones free of charge and will be advising their customers about these plans in due course. These calls will be free for pre-paid mobile customers (even when they run out of credit but only until their service expires); 2. Communications Alliance has developed a general guideline in which mobile operators will offer ‘13-Friendly’ mobile plans. Under these plans, calls to 13 and 1300 numbers will be charged against the included-value allowance on their plan, rather than billed separately. These plans will be available across all price points, so that all consumers can benefit from them; 3. The Australian telecommunication industry is implementing an information campaign to alert consumers to consider whether a ‘13-friendly’ plan is appropriate for them when choosing their provider. The ACMA Chairman, Chris Chapman said that “To make these initiatives effective, mobile operators are finalizing the arrangements at their individual levels and we are looking forward to all mobile customers realizing the benefits of this approach in the near future.” Mr. Chapman said that “The ACMA is particularly pleased that these clear consumer wins have been achieved without direct regulatory intervention. Industry is to be congratulated for not only coming on board with updating the arrangements, but for adopting a leadership role that aligns with the importance of mobile phone services to so many people.”
  3. The Telecommunications Consumer Protections Code is also getting updated as these initiatives will work in conjunction with other protections – notably call and data usage alerts from mobile providers – which are now required under the Telecommunications Consumer Protections Code. As some of the vulnerable consumers are also present so, in developing its approach, the ACMA has considered the particular issues confronting vulnerable consumers who often need to contact government and support agencies. Vulnerable consumers should benefit from the broad initiatives outlined above and additional initiatives which include: a. A commitment from industry to communicating about those plans in ways that specifically take account of the needs of vulnerable consumers; and b. The introduction of ‘call-backs’ by high transaction government agencies such as Medicare and Centre link, which enable consumers to avoid spending long periods waiting in call queues. The ACMA Chairman, Chris Chapman said that “Both the ACMA and industry will monitor how these issues work out in practice. We consider this mix of actions currently represents an appropriate, pragmatic and balanced strategy that is most likely to result in short and long term improvement in consumers’ experiences.” For more information, Contact vTelecom Pty Ltd 24 / 4a Bachell Ave, Lidcombe NSW 2141 1800 883 532 www.vtelecom.com.au

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