Calls from mobile phones to business inbound numbers


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This presentation showcases the vital information for telecos in Australia as ACMA has announced that calling from mobile phones to 13, 1300 or 1800 numbers either will be free of cost or it will be at local call rates.

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Calls from mobile phones to business inbound numbers

  1. 1. Calls from Mobile Phones To 13, 1300 & 1800 Numbers In Australia
  2. 2. The inbound numbers have been denoted as a productive communication tool, for big or small business. These inbound numbers, make it easier for an organization to manage customer queries, give customer support and make customer relationship better, as it is the cheapest mode for consumers, to contact organizations. They are also called smart numbers, toll free numbers, etc. Inbound numbers is denoted, as the centre point of attracting customers, as the calls are free or with minimal/ignorable call rates from landline. The 1800, 13, 1300 numbers are becoming popular and the telecommunication companies are providing colorful packages according to the need and size of the business. One can select the suitable smart number with phone words facility too. The special numbers are even auctioned, under the surveillance of The Australian Communications and Media Authority (the ACMA). Now, coming to the features of smart numbers: a) 1800 numbers: The call is free to this number, all over the nation, from a landline. The service provider pays the call charges, it is free for customers. b) 13 and 1300 numbers: They apply local call rates, from the whole nation, from a landline. The call charges are distributed among the business provider and the customer so the call rates are less. In both 1800 and 13, 1300 numbers, the above charges are applicable from a landline. The call rates from mobile are decided by the telecom connection of the mobile. The call rates vary in accordance to the mobile connection. Mobile phone users can call any of the 13 number, 1300 number or 1800 number at local call rates or even free of cost from January 01, 2015, as announced by The Australian Communications & Media Authority (ACMA) and the year is ahead. This decision was praised all over, as mobile phone has emerged as the communications device, of first choice for adult Australians. By these decisions made by ACMA, Australia is now in the same category with countries like Italy, Spain, United States, Germany and Netherlands. It has been committed by the Australian Communications & Media Authority (ACMA) that by January of year 2015, the changes to amend relevant regulation will be implemented in all industries. The above decision has been taken in regard, to the regular need to make calls, to essential services and businesses. The above measures have strengthened the ACCAN (The Australian Communications and Consumer Action Network) and can be said to be a positive header in the field of communication in the Australian nation. The free service from mobile phones to inbound numbers will result in strengthening the communication network and the growth of business in Australia.