Call routing with 1300 numbers – a quicker way to business growth
Find more on Call Routing at https://www.vtelecom.com.au/call-routing/
Call routing signifies routing or placing a call to another number while the number dialed is not-available, busy or
not answered, like a home based business often prefers simple routing in place from their home phone to their
mobile phone. If their home phone is busy or rings without being picked up then nearly after 10 seconds it
simply diverts to their mobile. So that, all calls can be received, regardless how busy the home pho ne is. This
helps in non blockade to continue communication among the customer and the service provider.
Now talking about the call routing facility in regard to 1300 numbers (that work on the reversed charge
network), as business pays for the cost of the customer's call while Customer calls at the price of a local call from any
fixed landline within Australia. Call routing denotes the routing of call to another number while the number which is
dialed by the customer can’t be answered in any condition. The call gets routed to another number within 10
seconds, so that the customer call doesn’t go without being answered. You can differentiate the Call routing process
in 2 major steps:
a) Handled by an IVR voice application program
It’s an automatic answering machine which starts when you dial a number example: Dial 1234, the machine gives
you a welcome message, further recorder asks you to choose the language you want to talk in, then dial the relative
number like for complain press 1, for feedback press 2, for new products press 3 and so on. Further if your query is
different and not following under the preference then select the customer care number.
b) Customer Service Representative (CSR)
Generally, problems solve out by the IVR itself if not then the next step starts of call routing. The call is routed to the
Customer Service Representative (CSR) who is free.
Talking about routing in the second stage, the below mentioned selection is made to route the call.
State Based Routing where landline callers can be re-directed to one of up to several answering points
(it may differ according to the operating country) based on the State of origin of the caller and all calls
from mobiles to a single answering point (it may differ according to the operating country).
Regional Routing where calls can be re-directed to one of up to regional answering points (here the
numbers of the state can differentiate).
Mobile Based Routing talks about each of the Mobile Areas having two answering points; one for calls
from a landline and one for calls from a mobile phone, which allows calls from a mobile to be sent to
multiple answering points (here the numbers of the state can differentiate).
Exchange-Based Routing talks about redirecting calls to one of several exchange answering points in
the same exchange area of the origin of the caller. By this, customer calls from various areas can be
routed to a single answering point.
Call routing generates and saves business as it keeps the record of each and every call and even allows you to
take your office outside the office compound so that you can get connected to your customers all the time.
Find more on 1300 numbers at https://www.vtelecom.com.au/1300-number-plans/