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Amazon Marktplein Dm

by John Meulemans on Nov 04, 2008

Werner Vogels van Amazon vertelt over klantenbinding en andere innovaties die Amazon groot maakten.

Werner Vogels van Amazon vertelt over klantenbinding en andere innovaties die Amazon groot maakten.

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Thomas Vande Casteele , Entrepreneur at indio Tags model business amazon 3 years ago

It’s all about the Customer Werner Vogels CTO, Amazon.com
Earth’s most customer-centric company
Selection Customer Experience Traffic Sellers Lower Cost Structure Lower Prices Growth
Customer-Experience Selection Low Prices Convenience
The place to Find, Discover and Buy anything you want online
Customer-Centric Listen Invent Personalize
Innovation Structure Small Teams Independence Customer Feedback
Customers have access to Perfect Information
Self-Service
Defy gravity
Measure relentlessly
TV advertisements are useless
Good Intentions don’t work
Intuition doesn’t work
The importance of reviews
Experiment continuously
Data driven automation
Email Channel Management
Personalization
Slots
Customers who bought X
Your recommendations
Your soul-mate
Goldbox
Earth’s most customer-centric company