Intrust Global eServices Private Limited<br />&<br />Suprawin Technologies Limited <br />
Genesis<br />A Group Overview<br />
IGeS - STL<br />Intrust Global (IGeS) is founded by Mr. R.V. Kanoria, CMD of US$ 300 million turnover Kanoria Chemicals Gr...
IGeS - STL<br />An Overview<br /><ul><li>Headquartered in New Delhi, India, with an operating subsidiary ‘Suprawin Technol...
Our Vision: To be a quality global company, delivering real value to our customers through our stage based approach.
Our Goal: Our goal is to build long-term partnerships with our customers by delivering productivity benefits and maximizin...
Our Values:
Long term relationship
Customer Satisfaction
Team Work
Integrity and Transparency
Pursuit of Excellence in quality and business processes</li></li></ul><li>Suprawin Technologies Ltd<br />Service Offerings...
Content Management
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Intrust Global & Suprawin Technologies Ltd

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IGeS provides KPO services in the area of Intellectual Property. STL provides ITES services for Litigation Support, Content management, Data Services and Managed Services of IT Infrastructure

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Intrust Global & Suprawin Technologies Ltd

  1. 1. Intrust Global eServices Private Limited<br />&<br />Suprawin Technologies Limited <br />
  2. 2. Genesis<br />A Group Overview<br />
  3. 3. IGeS - STL<br />Intrust Global (IGeS) is founded by Mr. R.V. Kanoria, CMD of US$ 300 million turnover Kanoria Chemicals Group as angel investor with focus on KPO and ITES. STL is a Bangalore based subsidiary of IGeS.<br />The company: <br />IGeS provides KPO services in the area of Intellectual Property. STL provides ITES services for Litigation Support, Content management, Data Services and Managed Services of IT Infrastructure<br />Process:<br />All service offerings are backed up by IT enabled robust backend systems and ISMS compliance processes for BPO operations<br />Infrastructure:<br />Sharply focused Delivery Capabilities spread over 6000 Sq. feet with minimalist cost structure<br />Customers:<br />Well spread out customers base across multiple geographical time zones with regular revenues and a solid and stable business with opportunity for growth in Domestic Managed Services<br /> People:<br /> Qualified and experienced Management Team<br />
  4. 4. IGeS - STL<br />An Overview<br /><ul><li>Headquartered in New Delhi, India, with an operating subsidiary ‘Suprawin Technologies Limited’ (STL) in Bangalore.
  5. 5. Our Vision: To be a quality global company, delivering real value to our customers through our stage based approach.
  6. 6. Our Goal: Our goal is to build long-term partnerships with our customers by delivering productivity benefits and maximizing customer profitability on a year on year basis.
  7. 7. Our Values:
  8. 8. Long term relationship
  9. 9. Customer Satisfaction
  10. 10. Team Work
  11. 11. Integrity and Transparency
  12. 12. Pursuit of Excellence in quality and business processes</li></li></ul><li>Suprawin Technologies Ltd<br />Service Offerings<br />We provide the below best-in-class Business process services to our clients with end to end service offerings.<br />BUSINESS PROCESS OUTSOURCED<br /><ul><li>Data Empowerment services
  13. 13. Content Management
  14. 14. Legal Process Outsourcing</li></ul>IT INFRASTRUCTURE MANAGEMENT<br /> SERVICES<br /><ul><li>IT Infrastructure solutions
  15. 15. Maintenance solutions
  16. 16. Information security solutions
  17. 17. Other IT Solutions and services</li></ul>IGeS-STL has clients from the following verticals-<br />Legal, Retail, Market Research, Manufacturing, Banking and Financial Services, Health Care.<br />
  18. 18. IGeS - STL<br />Business Process Outsourced Services<br />
  19. 19. IGeS - STL<br />IGeS - TL<br />IT Infrastructure Management Services<br />
  20. 20. IGeS - STL<br />Infrastructure<br /><ul><li> Facilities to seat over 120 people in Bangalore, expandable at short notice.
  21. 21. State- of-the art, scalable infrastructure for 365 X 24 service levels.
  22. 22. Excellent resource pool with average 5 years of experience.
  23. 23. Intellectual Property (IP) protection norms.
  24. 24. Licensed copies of all software tools and packages.
  25. 25. Full capacity power back-up.
  26. 26. VOIP connectivity from multiple vendors for reliability and easy communication.</li></li></ul><li>IGeS - STL<br />People and Process<br />Process:<br /><ul><li>Our processed have been developed over 20 years.
  27. 27. Our Processes are clearly defined, well documented, communicated and are with measurable results.
  28. 28. The workflow management is customized to each clients unique requirements and are continuously improved.</li></ul>People:<br /><ul><li>Our Employee love what they do.
  29. 29. They are Conscientious, dedicated, motivated and result oriented.
  30. 30. Empowerment with support – given the power to make decisions at ground zero, with management support round the corner.
  31. 31. Make the right decision for the customers, for each other and for the company.
  32. 32. We provide them an environment that fosters creativity and cooperation.</li></li></ul><li>IGeS - STL<br />Back Office Services – General Process Flow<br />Client Requirement<br />Requirement mapping<br />Requirement Type<br />Knowledge Based<br />Rule Based<br />Pre-Migration Phase<br />Specification Manual by Onsite Team<br />Training Process<br />Project management Planning<br />Pilot Implementation<br />Training Process<br />Client Approval<br />Product Verification<br />Migration Phase<br />Corporate QA<br />Delivery<br />Parallel Run<br />Post Delivery Metrics<br />SLA<br />SLA Review<br />GO LIVE<br />
  33. 33. IGeS - STL<br />STL – Security, Privacy & Confidentiality Measures<br /><ul><li> Security measures to prevent vandalism
  34. 34. Fire extinguishers
  35. 35. 24X7 video surveillance and guarded facility
  36. 36. Internet gateway filters
  37. 37. Well defined data back-up procedure
  38. 38. Internet connectivity : 10 mbps bandwidth
  39. 39. Confidentiality agreements
  40. 40. Firewalls & Antivirus software
  41. 41. Password protected systems
  42. 42. Absence of external drives
  43. 43. Encrypted data
  44. 44. Restricted print permissions
  45. 45. Strict administrative procedures </li></li></ul><li>IGeS - STL<br />In Summary, IGeS - STL <br />brings to you<br />PEOPLE WITH SKILLS<br /><ul><li>Right fit Recruitment
  46. 46. Targeted Training
  47. 47. Engaged and Involved
  48. 48. Customer Centric
  49. 49. Leaders leading Leaders</li></ul>ROBUST PROCESSES<br /><ul><li>Time Tested Best Practices
  50. 50. Quality Standards
  51. 51. Ensure Confidentiality and Security
  52. 52. Customized to Client Needs
  53. 53. Better, Cheaper, Faster</li></ul>INFRASTRUCTURE & TECHNOLOGY<br /><ul><li>Scalable and Reliable
  54. 54. BCP compliant
  55. 55. Secure and Safe
  56. 56. Modern yet Cost-efficient</li></ul>FLEXIBLE BIZ MODELS<br /><ul><li>Sustainable Cost Advantage
  57. 57. Transparent Collaboration
  58. 58. Long term Approach
  59. 59. Multiple Options Available</li></li></ul><li>The elusive key to a successful Offshore Outsourcing venture resides in a twelve-letter word R E L A T I O N S H I P…!<br /> THANK YOU<br />

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