Training needs analysis for airlines


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Brief description of the training need analysis that can be used for airlines. The starting point is the performance analysis where the problems and opportunities are identified.

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Training needs analysis for airlines

  1. 1. Training Needs Analysis For Airlines 28 TH March 20xx http://aviationschool-
  2. 2. Agenda1. Presentation Objection2. Issues3. Process4. Options5. Way forward
  3. 3. Presentation Objective:To seek Management’s guidance on the approach to TNATo secure and approve the appropriate funding
  4. 4. Background• A systematic needs analysis has never been carried out for this airline.• In light of the current situation, the need is more critical• This need has repeatedly been highlighted on various occasions including – EOS – BAC/Internal Audit Report – User’s Engagement Meeting – Group HR Planning – Training Academy BSC• Airline’s Academy had seek IATA for their service to do TNA.• IATA had propose to conduct a 10day project for a fee of RM100,000 excluding travel and other logistic.
  5. 5. Issues• Inadequate training plans and program formulation.• Inconsistent way of determining training and development plan.• Limited service offering• Inexperience staff.• Nil ROI
  6. 6. Need Assessment What intervention Non Trainings What do actual and Is there a gap? Will address the Ergonomics, job design Optimal performance Is the gap significant? Gap? Consequences mgmnt, Look like? PMS, job aids Etc. Problem Performance Gap Intervention Or Analysis Analysis DesignOpportunity Informal Trainings Coaching, OJT, Formal Trainings Mentoring.job rotation assignment Training needs -Task analysis Not --Learners analysis significant --context analysis A D D I E
  7. 7. Levels of Analysis Gap AnalysisOrganisation Level organization Level 4Departmental Job performance Level 3 Training Training Needs Level 2 Individualcombinations needs Level 1 solutions Kirkpatrick Levels
  8. 8. TNA Options• Organisation/systemwide – Costly, long duration to complete and see the result, high risk, resource constrain, low involvement• Division – Less costly, manageable, covers sufficient scope, closely related to the Business Turnaround Plan• Functional/Dept – Minimal cost, less impact, low risk, high opportunity to learn, high involvement
  9. 9. Way forward• In view of the facts presented, the Academy would recommend the following: – Engage IATA to review our requirement and propose a plan. – Start the need analysis with one division as the pilot for this year. – Prioritize the departments within the Commercial Division. * (with IATA resource) – Rollout and implement to the whole Division.( our own resource)
  10. 10. The Resource Blog Post on: Training Needs Analysis management-presentation.html The author had work with an international airline for more than 35 years, the last 10 years in Training and development. eMail :