When you complete reading this presentation,
you will understand the major activities a
cabin crew, his roles and responsibilities.
As a passenger, you may be aware some of
his duties, however there more to it.
Millions of young high school graduates
worldwide are eyeing for the job as cabin
Many of whom have never flown before and
may be wondering what the job is about.
For the benefits of this group, I am putting
the salient points highlighting the main
The job may be known by different names,
depending on which region do you come
from. In USA, the job is likely to be called a
flight attendant. In Europe, the term cabin
crew is more often used.
In Asia, the same person is known as an air
hostess or stewardess.
However there is a significant different as the
main responsibility of a cabin crew is to
handle the safety of the passengers in the
event of emergency.
In a normal flying conditions, they provide
the services and attend to the needs of the
1. As a passenger steps into the aircraft, a
cabin crew welcomes him or her and show
him the seats.
2. As the pilot start the engine, the crews
assist in the safety equipments briefings.
The responsibility of the job relates to the
intended job's outcome. In this case, there two
basic intended outcome:
1. The crew is responsible to ensure that the
passengers are safe, both under the normal
circumstances as well as under emergency
2. To get a satisfied customer who will not
complaint about the airline and hopefully will fly
the airline again.
3. The Crew will serve the drinks, then
probably the dinner or lunch.
4. They distribute the audio aid and collect it
5. Assist the passenger with immigration and
6. Make the in flight sales.
The crews need to arrive to the office 1.5
hours before flight, then they attended the
flight briefing by the supervisor or purser
where flight briefings were given.
2. The crew received the passengers list, for
the Club Class and First Class, the crews need
to remember the names. Their special needs
such as vegetarian food, special drinks etc to
be reviewed and notes taken.
Flight attendants play an important role in the
success of an airline.
This is especially true for airlines that intend to
compete in the premier league based on service
In most cases, the crew services are more likely
can be considered as a "service dissatisfier
factor" as unhappy passengers will generate a
It is rather rare for passengers to give a positive
feedback while it is more often to receive
Blog site: airhostess.blogspot.com/
Resouce: How to become Cabin Crew
The author had work with an international airline
for more than 35 years, the last 10 years
in Training and development.