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Collaboration.	
  Customers.	
  Con0lict?

Bridging	
  the	
  gap	
  between	
  
Agile	
  &	
  UX
Johanna	
  Kollmann ~ @j...
Agile	
  is	
  becoming	
  standard
“Future	
  plans	
  to	
  implement	
  agile	
  grew	
  from	
  
59%	
  in	
  2001	
  ...
Backlog

User	
  story

Sprint
Scrum
Stand	
  up
Retrospective
Scrum	
  master

Kanban
Photo	
  by	
  Nigel	
  Howe	
  h1p...
The	
  Agile	
  Manifesto	
  (2001!)
Individuals	
  and	
  interactions	
  over	
  processes	
  and	
  tools
Working	
  so...
While	
  basically	
  silent	
  about	
  UX	
  
design,	
  Agile	
  thinking	
  offers	
  a	
  
fundamental	
  paradigm	
 ...
Challenges
How	
  to	
  make	
  it	
  work
Challenges
Sprint	
  0
Planning
Data	
  gathering

Developers

Sprint	
  1

Interaction	
  Designers

Implement
high	
  dev
low	
  UI...
Photo	
  by	
  FlackJacket2010	
  h1p://www.flickr.com/photos/47543932@N08/5976266093
Photo	
  by	
  Choo	
  Yut	
  Shing	
  h1p://www.flickr.com/photos/25802865@N08/10502482036/
Photo	
  by	
  Wendy	
  h1p://www.flickr.com/photos/7705025@N08/2463099768/
I	
  miss	
  research!

Photo	
  by	
  Wendy	
  http://www.flickr.com/photos/kalexanderson/5421517469/
How	
  to	
  make	
  it	
  work
Be	
  there:	
  you	
  are	
  
part	
  of	
  the	
  team
Photo	
  by	
  Boston	
  Public	
  Library	
  http://www.flickr.co...
h1p://www.flickr.com/photos/45581782@N00/8035308650/
Make	
  your	
  
work	
  visible:	
  
you	
  are	
  part	
  of	
  
the	
  team
Champion	
  
collaboration:	
  
expand	
  your	
  
toolkit
h1p://www.flickr.com/photos/menlopics/3928252631/

Pairing
Instead	
  of	
  
“how	
  do	
  we	
  know	
  if	
  it’s	
  done”,	
  
ask	
  
“how	
  do	
  we	
  know	
  if	
  it’s	
  g...
RESEARCH!
DATA!

Photo	
  by	
  Jorgen	
  Kesseler	
  h1p://www.flickr.com/photos/58544688@N03/5393485546
Lean	
  Startup
is	
  about	
  learning
through	
  
experiments
with	
  customers

Photo	
  by	
  RDECOMh1p://www.flickr.co...
Build
Learn
Measure

Photo	
  by	
  RDECOMh1p://www.flickr.com/photos/rdecom/7336886600
Make	
  research	
  a	
  habit.
Qualitative	
  and	
  quantitative	
  (+	
  remote!)
‘5	
  users	
  every	
  friday’
Degin...
Clean	
  up	
  your	
  debt.
Developers	
  refactor.
Developers	
  write	
  tests.
Key	
  aspects	
  of	
  quality.
Hold	
...
Make	
  things	
  for	
  people,	
  with	
  people
Summary
Be	
  part	
  of	
  the	
  team.
Make	
  your	
  work	
  visible.
Collaborate,	
  pair.
Run	
  experiments,	
  mak...
It’s	
  about	
  the	
  team
Responsibilities	
  &	
  competencies	
  over	
  roles
Expertise	
  over	
  interest
Outcome	...
Resources
Agile	
  and	
  UX:	
  Two	
  tastes	
  that	
  taste	
  great	
  together,	
  Lane	
  Halley,	
  UX	
  Week	
  ...
Thank	
  you:
Konrad	
  &	
  Keith.
Lane	
  Halley,	
  Jonathan	
  Berger,	
  Jeff	
  Gothelf,	
  
Will	
  Evans,	
  Desir...
Collaboration. Customers. Conflict?    Bridging the Gap between Agile and UX
Collaboration. Customers. Conflict?    Bridging the Gap between Agile and UX
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Collaboration. Customers. Conflict? Bridging the Gap between Agile and UX

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In 2000, Jesse James Garrett first published his The Elements of User Experience diagram. In 2001, a group of practitioners signed the Agile Manifesto. Since then, User Experience and agile approaches to software development have gained traction, and have influenced how we build digital products. In this talk at UX Day Graz, Johanna outlined the opportunities and challenges UX designers face when working in an agile context, shared some of the best practices to make Agile and UX work well together, and discussed why the Lean Startup approach is opening doors for UX.

Published in: Technology

Transcript of "Collaboration. Customers. Conflict? Bridging the Gap between Agile and UX"

  1. 1. Collaboration.  Customers.  Con0lict? Bridging  the  gap  between   Agile  &  UX Johanna  Kollmann ~ @johannakoll UX  Day  Graz,  2013 Photo  by  Jeffery  Scism  h1p://www.flickr.com/photos/jgscism/9216206232
  2. 2. Agile  is  becoming  standard “Future  plans  to  implement  agile  grew  from   59%  in  2001  -­‐>  83%  in  2012.  Nearly  half   said  their  organization  has  5+  agile  teams   (48%),  compared  to  only  33%  in  2011.  ” VersionOne  State  of  Agile  Dev  Survey,  via  Lane  Halley  @thinknow
  3. 3. Backlog User  story Sprint Scrum Stand  up Retrospective Scrum  master Kanban Photo  by  Nigel  Howe  h1p://www.flickr.com/photos/40939157@N03/5315358341/ Sprint  Zero
  4. 4. The  Agile  Manifesto  (2001!) Individuals  and  interactions  over  processes  and  tools Working  software  over  comprehensive  documentation Customer  collaboration  over  contract  negotiation Responding  to  change  over  following  a  plan
  5. 5. While  basically  silent  about  UX   design,  Agile  thinking  offers  a   fundamental  paradigm  shift  about   how  to  interact  and  communicate   with  your  project  team  and  beyond.   ~  Anders  Ramsay  @andersramsay
  6. 6. Challenges
  7. 7. How  to  make  it  work
  8. 8. Challenges
  9. 9. Sprint  0 Planning Data  gathering Developers Sprint  1 Interaction  Designers Implement high  dev low  UI features Design  for  sprint  2 Gather  customer  input  for   sprint  3 Code Sprint  2 Implement designs adapted  from  a  diagram  by  Lynn  Miller Implement designs Customer  data Test  sprint  1  code Design  for  sprint  3 Gather  input  for  sprint  4 Code Sprint  3 Design Design Customer  data Test  sprint  2  code Design  for  sprint  4 Gather  input  for  sprint  5
  10. 10. Photo  by  FlackJacket2010  h1p://www.flickr.com/photos/47543932@N08/5976266093
  11. 11. Photo  by  Choo  Yut  Shing  h1p://www.flickr.com/photos/25802865@N08/10502482036/
  12. 12. Photo  by  Wendy  h1p://www.flickr.com/photos/7705025@N08/2463099768/
  13. 13. I  miss  research! Photo  by  Wendy  http://www.flickr.com/photos/kalexanderson/5421517469/
  14. 14. How  to  make  it  work
  15. 15. Be  there:  you  are   part  of  the  team Photo  by  Boston  Public  Library  http://www.flickr.com/photos/boston_public_library/5703905054/
  16. 16. h1p://www.flickr.com/photos/45581782@N00/8035308650/
  17. 17. Make  your   work  visible:   you  are  part  of   the  team
  18. 18. Champion   collaboration:   expand  your   toolkit
  19. 19. h1p://www.flickr.com/photos/menlopics/3928252631/ Pairing
  20. 20. Instead  of   “how  do  we  know  if  it’s  done”,   ask   “how  do  we  know  if  it’s  good”.   ~  Lane  Halley  @thinknow
  21. 21. RESEARCH! DATA! Photo  by  Jorgen  Kesseler  h1p://www.flickr.com/photos/58544688@N03/5393485546
  22. 22. Lean  Startup is  about  learning through   experiments with  customers Photo  by  RDECOMh1p://www.flickr.com/photos/rdecom/7336886600
  23. 23. Build Learn Measure Photo  by  RDECOMh1p://www.flickr.com/photos/rdecom/7336886600
  24. 24. Make  research  a  habit. Qualitative  and  quantitative  (+  remote!) ‘5  users  every  friday’ Degine  research  questions  with  the  team Be  clear  about  success  criteria  +  measures Test  what  you  got Train  other  people
  25. 25. Clean  up  your  debt. Developers  refactor. Developers  write  tests. Key  aspects  of  quality. Hold  a  design  retrospective. Refactor  your  design  system. Key  aspects  of  quality. Photo  by  Wendy  h1p://www.flickr.com/photos/7705025@N08/2463099768/
  26. 26. Make  things  for  people,  with  people
  27. 27. Summary Be  part  of  the  team. Make  your  work  visible. Collaborate,  pair. Run  experiments,  make  research  a  habit. Clean  up  your  debt.   Refactor  your  design  system. h1p://www.flickr.com/photos/hannahdonovan/5900445189/
  28. 28. It’s  about  the  team Responsibilities  &  competencies  over  roles Expertise  over  interest Outcome  over  process No  ego! Photo  by  Jeff  Golden  h1p://www.flickr.com/photos/46868900@N00/2637637797/
  29. 29. Resources Agile  and  UX:  Two  tastes  that  taste  great  together,  Lane  Halley,  UX  Week  2013,  http://vimeo.com/74944431 Sustainable  pace,  Agile  &  The  Big  Design  Refactor,  Jonathan  Berger,  Balanced  Team  Conference  2013,  http:// design.pivotallabs.com/jpb/jpb-­‐balteam2013-­‐talk/deck/ Case  Study  of  Customer  Input  For  a  Successful  Product,  Lynn  Miller  (2005) 5  Users  every  Friday,  Tom  Illmensee  &  Alyson  Muff,  Agile  2009  Proceedings Learning  to  play  UX  rugby,  Anders  Ramsay,  http://slidesha.re/GPfK0w Beyond  Staggered  Sprints:  Integrating  User  Experience  and  Agile,  Jeff  Gothelf,  http://slidesha.re/9Pq3qb Designing  the  user  experience  in  an  agile  context,  Johanna  Kollmann,  http://bit.ly/p3NmWI Design  Pairing,  Samuel  Bowles,  UXLX  2012,  https://speakerdeck.com/shmuel/design-­‐pairing-­‐uxlx Test  everything  you  got  regardless  of  its  polish  or  Jidelity,  Jeff  Gothelf,  http://bit.ly/n6qjTI It’s  Our  Research:  Getting  Stakeholder  Buy-­‐In  for  UX  Research  Projects  ,  Tomer  Sharon Introduction  to  Design  Studio  Methodology,  Will  Evans,  http://uxmag.com/articles/introduction-­‐to-­‐design-­‐studio-­‐ methodology The  KJ  Technique:  A  Group  Process  for  Establishing  Priorities,  Jared  M.  Spool,  http://www.uie.com/articles/ kj_technique/ The  new  user  story  backlog  is  a  map,  Jeff  Patton,  http://www.agileproductdesign.com/blog/the_new_backlog.html Collaboration  games:  http://gogamestorm.com,  http://innovationgames.com/resources/the-­‐games/
  30. 30. Thank  you: Konrad  &  Keith. Lane  Halley,  Jonathan  Berger,  Jeff  Gothelf,   Will  Evans,  Desiree  Sy,  Anders  Ramsay,   Janice  Fraser,  William  Pietri,  Adrian   Howard,  Shawn  Crowley  &  the  rest  of   Balanced  Team.
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